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iPhone Xs and Xs max charging issue effecting all phones

Hi all

I believe there may be a charging issue with the new iPhones (possibly Ios12 software) effecting all , though this may go unnoticed.

It seems if you have “raise to wake” turned off, and you turn your phone screen off( give it between 20-30 seconds) then plug a charger in it won’t reconise it.

If you then Unplug the charger and turn the screen on then plug the charger in again it’s works fine.

***

Hope this makes sense , looking forward to hearing any responce.

Dave

[Edited by Host]

Posted on Sep 26, 2018 1:13 PM

Top-ranking reply

Dogcow-Moof

Level 8

36,557 points

Posted on Oct 20, 2018 6:28 AM

If you have a charging issue with your XS Max, you'd best have it checked out at your local Apple Store.

Genius Bar Reservation and Apple Support Options - Apple

Did you see the battery charge indicator come in when you plugged in your cord?

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41 replies

Dogcow-Moof

Level 8

36,557 points

Oct 1, 2018 11:24 AM in response to Davetheraveuk

The situation you describe may be as designed:

Lightning-Based Charging May Not Work If Your Device Has Been Idle over an Hour or You Did Not Use a Cable Within the past Three Days

Sep 27, 2018 2:14 PM in response to Lawrence Finch

I hadn't thought of that. Still working all the new features into my troublshooting repertoire.

Sep 27, 2018 4:21 PM in response to Davetheraveuk

Don’t have this issue, I have raise to wake turned off

I have used a Mac Mini and Anker charger.

pjprime

Level 1

4 points

Sep 29, 2018 6:29 AM in response to Davetheraveuk

iPhone XS Max The phone doesn't charge until you wake up or tap in the screen, and sometimes I even have to twist and turn the lightning cable in order to begin the charging.

Oct 1, 2018 6:00 AM in response to JohnCoventry

The 5W charger is - 5 watts. It will not charge as fast as a 12 watt or a 30 watt. However, if you follow the best practice of charging overnight, every night, it won't matter how fast it charges.

Oct 1, 2018 9:59 AM in response to Davetheraveuk

If I connect charging cable when the display is off it won’t charge. But If I wake up the display and connect the charger it charges?

Why it’s happening?

What to do?

clive336

Level 1

4 points

Oct 2, 2018 2:35 AM in response to Davetheraveuk

If you remove the lightning cable from the phone, turn it round and plug it back in it will start charging (mine and a friend's does any way). Seems to apply to the supplied charging cable

Oct 3, 2018 1:00 AM in response to Davetheraveuk

Hi at all,

my iphone had the same issue.

After a SOFTRESET it works very well!!

Branta_uk

Level 7

32,666 points

Oct 11, 2018 4:12 AM in response to Charlee01

If you didn't already find it, update your iOS to v12.0.1 which addresses some charging issues for the XS family of phones. Settings / General / Software Update

Oct 11, 2018 6:44 AM in response to Charlee01

Its most likely that you have dirt in your Lightning port. Get a bright light and a toothpick and clean it out.

clive336

Level 1

4 points

Oct 12, 2018 6:41 AM in response to Lawrence Finch

What, straight out of the box?! Hmm, me doubts that

Clive ***** (Director)

*****

[Personal Information Edited by Host]

iPhone Xs and Xs max charging issue effecting all phones