Printer issues after installing Mojave

Since installing Mojave I cannot print. I have na Epson ET 3750. When I select print I get the spinning ball - I uninstalled and reinstalled to printer. I cannot even access printer in system settings - when i select it I get the spinning ball again.

Posted on Oct 1, 2018 9:33 PM

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Posted on Nov 29, 2018 10:38 AM

I had the same issue with both Brother DCP-6690CW and Samsung C480FW. Ran a network configuration and noticed that since updating to Mojave (when the print problems began) that the IPv6 had been disabled. Go into your printer settings and enable IPv6, turn printer off and restart and all should be OK again.

96 replies

Nov 6, 2018 5:53 PM in response to koneill8

Of course I am going to share it with you when I get any news about it.

But honestly I do not have very much hope that they will find a solution very fast. Today I got another mail from Canon where they asked me again for some screenshots that show the version of the driver I am using and that I did not select the „color sync“ option in the printer driver menu. Although I already shared some screenshots with them which showed exactly this. Anyway, I recorded my screen this time and sent them a short video.

But the thing that I really don‘t understand is that they have now stated multiple times that it might be possible that some options in the driver might have been removed (on purpose). That seems to me as if they do not know their own software very well.

Nov 27, 2018 8:14 AM in response to rkstiens

I also have ET-3750 and lost ability to connect to the printer after Mojave. So no printing or scanning. I have to say that I am somewhat furious with Apple for screwing up so badly. This is exactly the reason why I switched my company from Windows. Must say that if Apple doesn't responsibility for this and fix the problem fast, I will discard every single Apple in my company, move back to Windows. This is simply not acceptable.

Dec 8, 2018 9:05 AM in response to rkstiens

My mac auto updated (which I thought I'd disabled) Everything worked well on high Sierra now my Lexmark CS517 won't print. I've pretty much gone through most of the steps below and nothing is working properly. Its mostly postscript stuff I'm having trouble with. When I save the pdfs to a network drive and print using m sons older mac using High Sierra they printer out of the same printer absolutely fine. This is so frustrating I now have to watse time and go back to my older operating system

Dec 26, 2018 3:05 PM in response to rkstiens

So... what's the solution here Apple!?!?! Ever since I "upgraded" to Mojave, I can't print a single thing and the ability to print is vital to my business. I originally thought it was my printer so I bought a new one and have the same freakin problem only to later find out that it has nothing to do with any printer. It's your idiotic insistence of releasing OS updates that kill the usability of half the apps I have installed. Mojave rendered Acrobat useless and screwed up my Adobe Suite for a while but at least Adobe eventually updated to fix your reckless releases. STOP pushing "new and improved" OS releases without testing the basic functions that the vast majority of people use on a daily basis. And NO I don't want to go through all the cumbersome steps to regress back to Sierra and risk screwing up even more things.

Jan 19, 2019 4:32 PM in response to hernik1234

Apple hired the same idiots that MS don't want to work on their Windows OS any more. So you thought you are paying prime price for an "Apple" price but in fact what you get is just an overpriced version of watered down windows machine. Welcome back to the latter days of dear old Macintosh. This is going to be my last Apple Laptop. That's till I figure out how to completely wipe it clean and turn it into a Ubuntu machine.

Jan 25, 2019 8:15 AM in response to jabaro

jabaro.... that's interesting because I have two brother printers purchased in 2011 an 2016 and when I called Brother they said that they would both work with Mojave...... my older brother printer is on an iMac that can't be upgraded to High Sierra so that isn't in the mix. So, them saying that they don't provide drivers after mac os 10.10 isn't true. They both work with High Sierra and I was told they would work with Mojave. I'll have to call them back and see if I get a different answer. thanks for the info


Jan 28, 2019 4:21 AM in response to MyronCramer

Having same problems as everyone else after upgrading to Mojave. My Epson XP-800 now won't print. Having read thru all the posts on this thread, at least I know not to go out and buy a brand new printer.

I have no knowledge of Unix but given clear enough guidance, I can tackle most things on my Mac. But cannot find where this cups.conf file is kept. Have searched for /private/etc/cups/cupsd.conf and cups.conf but not giving me anything.

Is this something you do via Terminal.app?

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Printer issues after installing Mojave

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