Printer issues after installing Mojave

Since installing Mojave I cannot print. I have na Epson ET 3750. When I select print I get the spinning ball - I uninstalled and reinstalled to printer. I cannot even access printer in system settings - when i select it I get the spinning ball again.

Posted on Oct 1, 2018 9:33 PM

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Posted on Nov 29, 2018 10:38 AM

I had the same issue with both Brother DCP-6690CW and Samsung C480FW. Ran a network configuration and noticed that since updating to Mojave (when the print problems began) that the IPv6 had been disabled. Go into your printer settings and enable IPv6, turn printer off and restart and all should be OK again.

96 replies

Feb 7, 2019 1:10 PM in response to rkstiens

Does Apple ever actually do anything to fix the messes they cause or do they just lean on the printer manufacturers to scramble and create new drivers every time Apple releases another shoddy OS that does nothing but add frivolous cosmetic things while breaking functionality that are crucial to people who's livelihood relies on being about to freakin print.

And its rather insulting that the banner ad at the top of this thread is pushing people to "Upgrade to macOS Mojave". Pfft.

Mar 1, 2019 8:49 PM in response to rkstiens

I have Canon MG6360 and recently upgraded to Mojave. Problem is with printing from Preview and Safari the print options are not the same as before Mojave upgrade. Not able to print in grayscale even when its selected and no duplex printing.

Printing from Chrome there is no problems as there is an option to print using system dialog which then gives you the same printing options as before the upgrade to Mojave. Any suggestions to get my print options back for Preview would be appreciated. PS have tried the deleting the printers and adding with no luck. Many thanks


Jun 19, 2019 8:09 PM in response to Tesserax

Just a question to Apple since there are over 850 people (including me) with variations of the same issue: "Printing worked fine prior to macOS Mojave upgrade, but is broken since the OS upgrade".

  • Is anyone from Apple looking into this issue to see what got broken? (Note: I've tried most of the fixes with no success at all and don't appreciate the tone of the answers implying this is something the customers need to fix.)
  • Is this amount of chaos in the printer support world typical for a macOS upgrade? If not, is someone looking to see what was different about Mojave?

Ron

Jul 10, 2019 8:57 PM in response to rkstiens

I use a Canon MX926...Printing from say Word is fine, but trying to print b/w emails is not possible. I have lost the quality and media option in the email printing screen. I used to go to Printer features and turn greyscale on but that does not work either, nor does double sided in email. What can I do?


I have spoken with Canon and they say it is an Apple software glitch.... Any advice?

Aug 20, 2019 1:02 PM in response to rkstiens

I have the same issue none of my networked printers work anymore after the Mojave upgrade some of them are multi-functioning, so the scanner is no longer working. If I connect a USB cable to my computer/printer I am able to use one of the printers. The other one is networked only.


I tried to reset the printers and it still does not work correctly for the networked printers.

Sep 14, 2019 3:34 AM in response to Ron-_1958

Kodak ESP5250 - a quick search of the Kodak downloads seems to only produce a driver pack dated 22nd October 2015, and that says that it is compatible with MacOS versions up to 10.11.x. So the answer appears to be probably not.


Unfortunately manufacturers aren't very good at keeping old products up to date for new system versions. That may be to do with the fact that they make their money from selling you new devices, although some manufacturers are better than others.


In addition in this case, given that Kodak exited the inkjet market altogether back in 2012 or so, and this device dates back to 2010, I am afraid that the time has almost certainly come to move on to a different manufacturer and a new printer.

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Printer issues after installing Mojave

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