iPhone XS Max Speaker(in the earpiece) issue

That’s no fix even if it did work. For people that use Bluetooth a lot, does that mean they have to keep it switched off when not in use, to get their phone to work right?

I talked to two Apple senior advisers, one did not admit the problem, the other one did, but never mentioned Bluetooth whatsoever.

The best fix we have is to power your device off and on, or reboot it. My problem is definitely happening less often since iOS 12.1, but other people are having the problem happen more frequently since the update.

I’m also having my signal fluctuate from one bar to four bars sitting in my favorite spot at my house. That may not be the my Xs max but I have read about that happening to other people.

No. 12.1 fixed issue for me

Just reboot your iPhone that fixed it for me.

This issue appears fixed by iOS 12.1.1.

I hear you. Very frustrating because I love the phone also it’s an extremely expensive phone and it just ***** when something doesn’t work properly after you paid all that money. I just finished talking to Apple on twitter and after over an hour of back and forth they want me to go to the Apple store because they suspect it’s hardware related. Only problem is there isn’t an Apple store within an hour of my house. I’m just going to keep restarting the phone for now. Hope a software update comes out. *****

I talked to a different senior advisor today at Apple. Apple is evidently aware of what’s going on, because he told me a different customer complaining about the same problem. He is making the report, and hopefully Apple will come out with the patch for this. I’m confident they’ll fix it.

I haven’t tried to use any audio in a day or two, so I just checked it right now. My earphones speaker was out, and I can Confirm that turning it off, and back on, as well as a reboot temporarily fixes the issue. My earpiece speaker seems to go out after a certain amount of time, and a reboot seems to fix it for 24 hours or so. The last time I was on the phone with Apple, a senior advisor said he heard of someone having the same speaker issues after using his AirPods, or some other brand of headphones, via Bluetooth. I usually do not Bluetooth, but I can confirm that at least for me, Bluetooth is not the cause. At least this one senior advisor admitted that there

is at least one other instance of the same problems that we are having. Btw I had my screen name changed recently, but I had posted here several days ago 😬

From an apple senior advisor right now, they are aware of the problem, and they are working on fixing the issue. They are also aware that the 12.1 did not fix the problem, and are hopeful that the next one will.

I thought it fixed it for me but it didn’t it’s doing it way less but the video judder got a bit better as well if u watch movies on he tv app downloaded movies they will stutter frame loss ect the way u fix that issue is to turn off autobrightness seems when the screen tries to dim or get brighter it makes the frame rate go haywire just test it I’m sure u all have that issue as well. Autobrightness has to be on and when playing the movie let the sensor see. Slight change hold the phone from a dark room to a bright room u will see it right away and it won’t stop u have to close out the app re open it and play again and hope the room lighting don’t change again or just leave autobrightness off. What’s crazy is is that autobrightness sensor and the top speaker is on the same module and this is 4th replacement device so I’m wondering if it is a hardware malfunction or a hardware driver issue. We shall see.

It’s worth noting that rebooting your device is only a temporary fix. Could this be a one time fix for certain people? I don’t doubt it, and the way this is acting anything is possible. I also think for the majority of us, rebooting your phone, or doing an off and on again cycle is just a temporary fix.

Mine just went out again, after nearly 2 weeks of working correctly. This phone has been out for over two months and the problem still persists. I’m sure they’ll fix it, but it is very annoying.

Hi, i have a X (not S). The problem is the same. See this:

https://discussions.apple.com/thread/8146714

or

https://discussions.apple.com/thread/8430746

And there many other Threads.

I think it is a bug in iOS or an app is crashing the speaker system...

And no not during calls. I cant hear when starting the call. The earpiece stops working complet. No music, sounds etc. Thats the bug for all here i think.

I have the same issue xs max 256gb. This is my 2nd replacement phone and the problem still persist. Please let me know what you did to fix it. I hope it’s not a hardware issue.

Please let us know how your phone goes after the restore.