I keep getting called by Apple Support. Is it valid?

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Level 1

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I keep getting called by Apple Support. Is it valid?

I keep getting calls from some foreign people saying they are from Apple Support. The phone # is 1(800)694-7466. I get several calls from them first saying my IP address has been compromised. Now, I get a recorded message saying my iCloud has been compromised. Is this true? I did call back yesterday, and the person wanted to share my screen.

Please reply soon as I keep getting called by them.

Sincerely,

Beth Voss

VIN,MacBook (13-inch Mid 2010)

Posted on Oct 9, 2018 2:37 PM

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Answer 1

Top-ranking reply

macjack

Level 10

111,242 points

Oct 10, 2018 7:04 AM in response to 19Beth58

Apple will never initiate contact with you. It is phishing. In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Forward it to reportphishing@apple.com

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Answer 2

Oct 10, 2018 12:05 AM in response to 19Beth58

I assure you that if there were an actual problem coming from your IP address, your ISP would pull the plug on you immediately, and wait for you to find them.

No one can determine the things these criminals claim from outside your computer. These are always a SCAM.

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Answer 3

macjack

Level 10

111,242 points

Oct 9, 2018 2:38 PM in response to 19Beth58

No it's a scam. Apple will never initiate contact with you. Do NOT let them share your screen or do anything else.

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Answer 4

19Beth58 Author

Level 1

8 points

Oct 10, 2018 12:08 AM in response to macjack

Thank you 🙏

I felt like it was & hung up & disconnected our shared screen b4 any damage was done. The same phone # keeps calling me but I blocked it. Also their emails looked odd with the same font & apple logo. Hope others aren’t fooled.

~ Cheers!

Beth Voss

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I keep getting called by Apple Support. Is it valid?

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