I got my iphone XS Max 3 days ago. The glass on the unit was already cracked. but because I received my delivery by mail, I do not get any warranty or repair! I wonder how Apple are able to solve this error that was already known on the X models?
Same issue here. My XS Mas is 3 days old. Been in a case since i bought it. Actually still have the original plastic on the back so there is no pitting from dirt or dust getting back there. I noticed last night (end of day 2) that there was a small chip/crack to the right of the microphone and a very faint hairline crack going to the LED flash. Not happy after paying $1200 and getting this type of quality! Taking it back to Verizon to get a replacement and we'll see how that goes.
mIne has done the exact same thing, but i hadn't noticed until I went he apple store, the Face ID has completely stopped working (a known issue with the hardware) and they are saying they wont honour the warranty because of the rear camera screen, I have never dropped it and it lives in a lifeproof case. i can pay $800 if I want a new one tho. poor options and customer care
Just went to the Apple Store in Zurich.
I‘m quite shocked. After an hour of talking, the manager told me to report this to the insurance.
Basically to lie to them, telling I made the crack.
Even got a report from the Genius Bar, saying that there was no external Influence to the damage.
So on one hand they tell me there is a point of impact, and then I they write not.
Interseting approach, Apple.
I have also noticed this crack on my lens. It is super disappointing. I always have hard cover cases on my phone. It is treated with so much care. I have had iphones since they released the very first one and must say, having regard to the price to fix this, am super distressed and disappointed that a multi billion dollar company cannot fix what can only be deemed a manufacturing defect. Wished I noticed it earlier as it has just passed my 12 months
Just noticed the same issue...
With tens of thousands of people checking in on this thread it sure seems like a production flaw that Apple needs to address. Has there been any kind of official response to this issue?
Poor me. Im one of the victims on this exact issue and seems Apple rejected to handle mine and they claimed this is NOT covered by warranty....
I have this exact same issue. My Gold XS Max isn't even 12hrs old! I have AppleCare+ Theft etc so I'm on the phone now waiting to hear.
Same problem for me on a XS Max, 6 months later, I have a Defender OtterBox Case, and never crack any glass since the 3GS with the Defender OtterBox cases.
The crack on the iPhone I have looks like this:
My lens is also cracked I’ve only just become aware since reading this post. Purchased February 2019.
Mines still gradually getting worse and worse
I have the same issue!! Apple is trying to avoid this situation and I’m sure this is a flaw in their sides.
Same issue here, thats clearly a production issue.
I just noticed a nearly identical crack (emanating from the microphone hole on the camera glass) on my 5-day old Xs. That seems problematic!!
Camera glass cracked on XS Max
