Camera glass cracked on XS Max

Same as everybody else.

After 3 months a fine crack on my iPhone XS, beginning from the mic.

Did not fall or hit anywhere.

I have it even in an Apple leather case.

Had a Chat with the hotline and showed the phone at an authorised reseller.

i would have to replace it for € 590.

I don’t get that. So many costumers complaints.

And all this fuzz from Apple about sustainability. This is a design flaw if a phone has to be completely replaced just because of that glass.

I don’t get that.

mIne has done the exact same thing, but i hadn't noticed until I went he apple store, the Face ID has completely stopped working (a known issue with the hardware) and they are saying they wont honour the warranty because of the rear camera screen, I have never dropped it and it lives in a lifeproof case. i can pay $800 if I want a new one tho. poor options and customer care

Hey all! Loyal iPhone owner for years! I’ve owned the iPhone 3GS, 4, 5, and 6s models- never had issues with them. I bought the iPhone XS Max 10 months ago and the camera glass is cracked around the mic area. I always keep it on my premium otter box case. I’ve never dropped it and it seems to be a defect. I’d say it’s a structure flaw/weak point. Called apple and they said it’s not covered under warranty. I can’t believe I spent $1300 and now even a year later it’s falling apart on me! I’m conducting research and seems like some people get it replaced and others don’t... seems unfair to me :(

I have also noticed this crack on my lens. It is super disappointing. I always have hard cover cases on my phone. It is treated with so much care. I have had iphones since they released the very first one and must say, having regard to the price to fix this, am super distressed and disappointed that a multi billion dollar company cannot fix what can only be deemed a manufacturing defect. Wished I noticed it earlier as it has just passed my 12 months

Just noticed the same issue...

With tens of thousands of people checking in on this thread it sure seems like a production flaw that Apple needs to address. Has there been any kind of official response to this issue?

I just noticed a nearly identical crack (emanating from the microphone hole on the camera glass) on my 5-day old Xs. That seems problematic!!

Is this cracked lens issue covered by apple care?

Poor me. Im one of the victims on this exact issue and seems Apple rejected to handle mine and they claimed this is NOT covered by warranty....

I just noticed yesterday is cracked on mine too. I've had my phone 4 months. I'm definitely doomed. I'm not paying no $600 to fix that is absurd. I'll deal with it until my upgrade...

Did you get a response from apple? I have the same exact problem. Never dropped. Camera lens cracked mysteriously.

Same thing happened to my phone. Camera glass broke without any reasons. I never dropped this device either get any impact on it. Really disappointed about this flaw. :(

The crack you have is almost identical to mine

That sure looks like an impact point with radiating cracks in your picture.