Apple Broadcom Built-In Bluetooth Missing From Device Manager

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Level 1

48 points

Apple Broadcom Built-In Bluetooth Missing From Device Manager

I have installed Windows 10 Home on bootcamp. My apple magic mouse / bluetooth mouse is not working. I have opened Device Manager and navigated to the Bluetooth section. I believe there is supposed to be a bluetooth device listed called Apple Broadcom Built-In Bluetooth. There is no such entry. I have downloaded the windows support software from Bootcamp Assistant. I have navigated to the folder called AppleBluetoothBroadcom64. I have run the program called Dpinst. The installation program claims it installed Apple Inc. Apple Broadcom Bluetooth. The installation program says there was an error installing _applebtbc.inf There is still no entry in the Windows Device Manager under Bluetooth for Apple Broadcom Built-In Bluetooth. Please advise how to fix this. I have already tried a complete reinstall of windows bootcamp,

null-OTHER, Windows 10, null

Posted on Oct 20, 2018 9:44 PM

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Answer 1

AZsport115 Author

Level 1

48 points

Oct 23, 2018 8:46 AM in response to Loner T

Yes, it is a new installation of windows. The Bluetooth in windows had stopped working without any explanation after having worked for months and months. I had recently upgraded to Mohave, but I don’t know if that was the cause although there appears to be speculation it was.

After days of trying to solve the problem to no avail, I simply re-install windows in Boot Camp. That did not solve the problem, and so here I am.

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Answer 2

Loner T

Level 9

59,526 points

Oct 21, 2018 3:53 PM in response to AZsport115

This is what we need...

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Answer 3

AZsport115 Author

Level 1

48 points

Oct 22, 2018 12:58 PM in response to Loner T

Here you go!

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Answer 4

Loner T

Level 9

59,526 points

Oct 23, 2018 8:03 AM in response to AZsport115

Since you have a 2017, you should not have the same issues as a 2018 model. Is it a new installation of Windows?

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Answer 5

Loner T

Level 9

59,526 points

Oct 21, 2018 6:55 AM in response to AZsport115

What is the year/model of your Mac (do not post the serial number)?

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Answer 6

AZsport115 Author

Level 1

48 points

Oct 21, 2018 9:38 AM in response to Loner T

2017/2018 MacBook Pro Touch Bar.

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Answer 7

Loner T

Level 9

59,526 points

Oct 21, 2018 12:23 PM in response to AZsport115

In Windows Device Manager, click on View, and enable Show Hidden Devices. Are there any BT entries in the Device tree?

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Answer 8

AZsport115 Author

Level 1

48 points

Oct 21, 2018 12:58 PM in response to Loner T

Thank you. I tried that already and no BT devices are listed.

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Answer 9

Loner T

Level 9

59,526 points

Oct 21, 2018 3:26 PM in response to AZsport115

If you boot into macOS, can you click on About This Mac -> System Report -> Network and check the PID/VID of the wireless radio.

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Answer 10

AZsport115 Author

Level 1

48 points

Oct 21, 2018 3:42 PM in response to Loner T

I have gone to the location you reference, and I don't see anything that says PID/VID or wireless radio.

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Answer 11

Oct 22, 2018 12:58 PM in response to Loner T

There have been a lot of reported cases of Bluetooth not working in Windows 10 on modern Macbook Pros (including mine) since the Mojave update. So far there's been no fix.

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