Apple security update 2018-002 10.13.6 fails on Mac Pro

Hi,


Just tried to update my Mac Pro late 2013 with the newly released Apple security update 2018-002 10.13.6, both via the Mac App Store and by downloading it directly from Apple. The problem I'm having is that just after the restart the screen goes black and then nothing happens. I have tried several times now but the update doesn't start after the restart.


Anyone else having this issue?


/Johnny

Mac Pro, macOS High Sierra (10.13.6)

Posted on Oct 31, 2018 6:42 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 1, 2018 12:49 PM

Hi,

I tried to install this security update both on my Mac Pro 2013 and MacBook Pro 2017 (both 10.13.6).

Mac Pro 2013: after update reboot I got the account screen; after inserting the password the white line went around the end, then I got the white apple black screen with terminal log (I saved a copy) and reboot/switch off options. No way to enter any account; no way to get this repaired thorughout Recovery Partition.

I solved myself by booting my Mac from an external drive with HS 10.13.6 installed and launching Disk Utility S.O.S. from there on my Mac Pro internal SSD.

MacBook Pro 2017: I launched the update. After rebooting I entered my account normally, but App Store is asking for applying the same security update. It seems that it hasn't been installed. Safer to leave it right now.


AppleCare yesterday told me over the phone that there wasn't any issue about this update...

Similar questions

152 replies

Oct 31, 2018 2:57 PM in response to Eau Rouge

Thank you. It still took a while before an update button became actionable but I got Safari updated. The security update I passed on but that just sent the install into Download anyway so it’s pulling another 1.80Gb. That is painful because I’m on CenturyLink and they cannot provide more than a 1.5 Mbps connection. Real 21st century...


Addendum

Why this install is pulling another 1.8 Gb is puzzling.

Oct 31, 2018 11:51 PM in response to Eau Rouge

Yes I tried downloading the Combo-update as well. No anti-virus or cleaning apps installed on my Mac. The Mac works great and luckily I haven't had the problems some are experiencing like having to back the Mac using Time Machine. My Mac just reboots to a black screen with only the cursor showing, after downloading the fix via Mac App Store or after trying to install with the combo. I have left the Mac in this mode for 10-15 minutes but the update never starts!

Nov 1, 2018 5:00 AM in response to Johnny R.

Just realized that my Mac Pro won't reboot manually now. S if I go to the Apple menu -> Restart I just get a black screen. I have tried it 5-6 times now and all I get is that same black screen with only the cursor shows. I have to force it to shut down completely to be able to restart my Mac. I have tried resetting the PRAM, done a maintenance script using Cocktail but the **** thing won't reboot manually. Shut down works fine though!


Is this Apple's own Black Screen of Death?

Nov 3, 2018 11:00 AM in response to kemccarthy

Thanks for a definitive answer on this. I can see that this is the case. One of the steps I was taking to use my bootable backup disk was holding the Option key that allows you pick a startup volume. I noticed that the first one was "Mac OS Installer". I was having no idea where this installer volume was coming from. I later realized auto updates was set in the App Store settings (I've turned those off now).


Anyway, there was a lot steps I took in this process, but I did make sure in System Preferences that my Startup Disk was the right one. I was taking pics along the way of different windows I was getting.

User uploaded file

Nov 3, 2018 11:20 AM in response to markfug

Just to clarify, my problem was hanging before the restart, not a failure to boot after applying the restart and update. I am not eager to repeat the experiment because it takes so long to restore from Time Machine, but I don't think there was a "MacOS Installer" disk present as a choice for "restore from Time Machine". I didn't keep as good records as markfug, but at one point I did explicitly choose a boot disk when exiting from a recovery mode boot where I did not either reinstall or restore.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple security update 2018-002 10.13.6 fails on Mac Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.