Apple security update 2018-002 10.13.6 fails on Mac Pro

Hi,


Just tried to update my Mac Pro late 2013 with the newly released Apple security update 2018-002 10.13.6, both via the Mac App Store and by downloading it directly from Apple. The problem I'm having is that just after the restart the screen goes black and then nothing happens. I have tried several times now but the update doesn't start after the restart.


Anyone else having this issue?


/Johnny

Mac Pro, macOS High Sierra (10.13.6)

Posted on Oct 31, 2018 6:42 AM

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Posted on Nov 1, 2018 12:49 PM

Hi,

I tried to install this security update both on my Mac Pro 2013 and MacBook Pro 2017 (both 10.13.6).

Mac Pro 2013: after update reboot I got the account screen; after inserting the password the white line went around the end, then I got the white apple black screen with terminal log (I saved a copy) and reboot/switch off options. No way to enter any account; no way to get this repaired thorughout Recovery Partition.

I solved myself by booting my Mac from an external drive with HS 10.13.6 installed and launching Disk Utility S.O.S. from there on my Mac Pro internal SSD.

MacBook Pro 2017: I launched the update. After rebooting I entered my account normally, but App Store is asking for applying the same security update. It seems that it hasn't been installed. Safer to leave it right now.


AppleCare yesterday told me over the phone that there wasn't any issue about this update...

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152 replies

Nov 8, 2018 6:56 PM in response to Johnny R.

I had to restore to Time Machine backup after attempting to install this update. After updating, the iMac froze on startup, progress bar not moving. Hours later I finally restored it. I have an iMac Retina 5K, 27-inch, 2017.


Also ran into major problems attempting to upgrade to Mojave last week. It thoroughly corrupted one of the profiles on this machine (my wife's unfortunately). Had to restore from Time Machine then, too.


Sloppy work by Apple. and very poor customer service. I would not buy another Mac.

Nov 9, 2018 1:17 AM in response to kokomorbt

Hi Kokomorbt.... and greetings from Ireland... 🙂


I have had an awful experience also with that whole Security Update 2018-002... actually, I'm now stuck in a ridiculous situation that I can't even use Recovery Mode to fix the issue as my MacPro 12 Core (Mid 2010) is now incapable of automatically restarting or shutting itself down so I can't even get it to Re-Install High Sierra or upgrade the Firmware to go all the way to macOS Mojave.


I have never used Terminal to fix an issue... but I'm tempted and terrified at the same time to try out your solution... is it just a matter of copy and pasting your steps into the Terminal and that's it... problem solved ?


I have been speaking with multiple Apple Tech Support people and no one has a clue how to resolve this and a Terminal-based solution was never ever ever even been mentioned.


Did it 100% work for you... and what did you do... go back to High Sierra as you were before the update appeared or go all out macOS Mojave... I have a new Sapphire PULSE RX580 Graphics Card good to go and all my workflow apps are 100% macOS Mojave compatible... so I can go Mojave if that helps get me back on track and up to date again, and 100% up to date with my Apple OS software.


Please advise and revert when you get an opportunity.

Nov 9, 2018 6:08 AM in response to kokomorbt

That's where I'm from... a small village outside of Blarney, Cork 🙂 Hey... it's a small we live in these days for sure.


I'm still too nervous to try the Terminal fix as I have a MacPro 12 Core (Mid 2010) maybe it will behave differently on my machine to yours... too much to loose... so I will wait and see if Apple issue a fix... or wait for their Senior Tech Engineer to review the Terminal fix on Monday to see if he recommends it can be rescuable if it all goes "tits up" 🙂


Thanks again... 🙂

Nov 9, 2018 9:02 AM in response to kokomorbt

So.... if I download macOS Mojave and when it starts the install process and says that I need to restart to install a new firmware update... I could open terminal and force my computer to do a shutdown or restart and stop that continuous blank black screen hanging that I have been seeing for this past week... this Terminal code would override that and in effect force my machine to shutdown or restart...?


What part of Cork is your family from..? the City... or outskirts...? nearby towns and villages...?


BTW... my name is Anthony... nice to meet you ??????? 🙂

Nov 9, 2018 9:31 AM in response to kokomorbt

Hi Richard.... you are very good to come back to me with a reply so quickly.... I know Courtmacsherry... that's more West Cork... a beautiful part of Cork.. famous for Clonakilty and Bandon... 🙂


My problem is currently and for the past week or more since I tried to install that Security Update 2019-002, my computer will not shut down if I tell it to from the menu.. or, if during the installation process I need to shut down... the computer just hangs and hangs and hangs... blank black screen... the only way I can get it to shut down is to hold the Power OFF button and wait for it to shut down... to get it to come back on I then wait and press the Power On button...


I'm 100% macOS Mojave compatible... at this stage, I want to just leave High Sierra after all the trouble that the Security Update 2019-002 caused me... I downloaded macOS Mojave, but part of the installation upgrade process... the installer asks you to shut down your computer to install a Firmware update... my computer will not shut down... so I can't get to macOS Mojave... I was hoping your Terminal hack might allow me to force start that Firmware installation process.


Does that make sense...?

Nov 9, 2018 9:44 AM in response to kokomorbt

Hi again Richard...


Can you take a screenshot of your Terminal instructions... the corrected ones you supplied and circle where I need to take out the extra space in the word "framework", I'm unfamiliar with this type of code... so not sure where I need to edit..?


If you don't have time right now, I fully understand... no issue, maybe sometime some time over the weekend... it would be a great help.

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Apple security update 2018-002 10.13.6 fails on Mac Pro

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