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iPhone 6 discharging WHILE PLUGGED IN

Since upgrading to iOS 12.1 I have noticed my battery actually draining while my phone is plugged in to charge. I left work, plugged it into the USB port in my truck with a 52% charge and when I got home 35 minutes later, charge was at 41%. I sat down to research this with the phone plugged into a charger, and it dropped to 37%. As I'm typing this, with the "About" screen showing, I'm literally watching it come back UP -- to 44% in about 3 minutes. This is all happening with Safari and Maps (the two usual biggest offenders) shut down. In the time it took to type that, it rebounded to 48%. This happened last night as well, but I restarted the phone and it seemed to arrest the problem. It's one thing when I drop from 100% to 52% over the course of the workday even though the phone is never used for anything. I've come to expect that. But this discharging while charging thing is new since the latest iOS upgrade.


This happens with multiple chargers/cables -- all genuine Apple accessories -- and Settings says my battery health is 90%. Which according to Apple SHOULD be adequate.

iPhone 6, iOS 12

Posted on Nov 13, 2018 3:59 PM

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Posted on Nov 13, 2018 4:35 PM

Are you 100% sure the battery is making the "boop" noise when you plug it in, and the lightning bolt icon is sitting on your battery consistently when you plug it in?


Sometimes, iPhones DON'T charge when you have them plugged in if you have an accumulation of lint or debris in the actual charge port. Check that out first. You can use a toothpick gently.

Use a toothpick to clean out your iPhone - CNET

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Nov 13, 2018 4:35 PM in response to wendysboyfriendjames

Are you 100% sure the battery is making the "boop" noise when you plug it in, and the lightning bolt icon is sitting on your battery consistently when you plug it in?


Sometimes, iPhones DON'T charge when you have them plugged in if you have an accumulation of lint or debris in the actual charge port. Check that out first. You can use a toothpick gently.

Use a toothpick to clean out your iPhone - CNET

Nov 13, 2018 4:50 PM in response to SJobs84

I always check when I'm charging to make sure the indicator turns green and the lightning bolt is displayed (though without my glasses I have to assume that little blob is a lightning bolt). Also, when I'm plugging into my truck, it forces me to unlock the phone before it will use the USB port (that was new with iOS 11 I think), so I pretty much HAVE to look at it.


I've had the lint problem before (bad enough that the plug wouldn't stay in) and this is not that. Ever since then I keep an eye on the lint collection in both the charging port and the headphone jack (which I've had the same problem with). You're right -- that will do it, but it I was literally watching the state of charge go down -- right next to the green battery icon and lightning bolt -- until it hit about 37%, then it rebounded and came back up to 100% in about 20 minutes.


I've come to expect bizarre battery behavior from this phone, but I've never seen it do THIS before. I have sat there and watched it run down before my very eyes, which doesn't seem normal either, but I can't detect anything that would explain it. Unless it's been co-opted into a bot net that's mining bitcoin or something, I can't come up with an explanation. Last night I rebooted it to halt the downward spiral, but tonight I didn't even do that. It just stopped when it hit 37% and started winding back up again.


Weird.

Nov 14, 2018 3:43 AM in response to SJobs84

The article kind of supports what my SO and I were speculating -- it's not that the battery is actually changing charge states that quickly, but that the system THINKS it is, and is reporting it accordingly. Which makes some sense, since restarting the phone sometimes appears to fix the problem. But when I got up at 6:00 and unplugged at 100% after charging overnight, I was down to 81% by 6:11 when I sat down to check email. In between? I ran a 2-minute timer in the clock app. That was all. Another point of weirdness I hadn't seen before happened last night. I shut the phone down hoping to reset whatever was running amok, but when I tried to start it back up, the screen displayed the "red-sliver-of-battery-with-charger-cable" symbol on the screen and refused to turn on. But when I plugged it in and turned it on? It said it had an 80% charge.


Background refresh is turned off for any app I'm not currently using, and the worst offenders (Safari and Maps) stay shut down entirely unless I need them. I have no social media apps running (because I have no social media accounts) which are bad for running background activities. So I'm left to conclude that the OS is simply confused. Which doesn't change anything, since the phone will behave as if the charge is running down whether it actually is or not.


But at least after reading the article you linked, I know I'm not crazy. That's something, I suppose. Much as I hate the idea, it's starting to sound like a trek to the Genius Bar may be in order. This looks like it needs more diagnostics than are commonly available to the end user.

iPhone 6 discharging WHILE PLUGGED IN

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