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Level 1

8 points

Macbook pro keeps restarting

Hi!

My macbook pro keeps restarting. The harddrive has recently been cleaned and new os installed. Does anyone have an idea of whats wrong? Pasting the report from etrecheck below...

Thanks beforehand!

Pontus

treCheck version: 5.0.2 (5015)

Report generated: 2018-11-19 20:54:59

Download EtreCheck from https://etrecheck.com

Runtime: 4:52

Performance: Poor

Sandbox: Enabled

Full drive access: Disabled

Problem: Computer is restarting

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Poor performance - EtreCheck report shows poor performance. This is unusual.

Obsolete hardware - This machine may be considered obsolete.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

High battery cycle count - Your battery may be losing capacity.

Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.

Hardware Information:

MacBook Pro (15-inch, Mid 2010) - Obsolete!

MacBook Pro Model: MacBookPro6,2

1 2,66 GHz Intel Core i7 (i7) CPU: 2-core

8 GB RAM - At maximum

BANK 0/DIMM0 - 4 GB DDR3 1067 ok

BANK 1/DIMM0 - 4 GB DDR3 1067 ok

Battery: Health = Normal - Cycle count = 1608

Video Information:

Intel HD Graphics - VRAM: 288 MB

Color LCD 1680 x 1050

NVIDIA GeForce GT 330M - VRAM: 512 MB

Drives:

disk0 - C300-CTFDDAC256MAG 256.06 GB (Solid State - TRIM: No)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 255.20 GB

disk1 - U******d (Journaled HFS+) 253.44 GB (17.23 GB used)

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk1 - U******d 253.44 GB (235.95 GB free)

Journaled HFS+

Mount point: /

Encrypted

Network:

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

Interface en2: Bluetooth PAN

System Software:

OS X El Capitan 10.11.6 (15G22010)

Time since boot: Less than an hour

Security:

System	Status
Gatekeeper	Enabled
System Integrity Protection	Enabled

32-bit Applications:

One 32-bit app

System Launch Agents:

[Not Loaded]	7 Apple tasks
[Loaded]	162 Apple tasks
[Running]	71 Apple tasks

System Launch Daemons:

[Not Loaded]	47 Apple tasks
[Loaded]	164 Apple tasks
[Running]	80 Apple tasks
[Other]	One Apple task

Launch Daemons:

[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-10-30)
[Loaded]	com.macpaw.CleanMyMac4.Agent.plist (? 6a086eb0 - installed 2018-11-19)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (EQHXZ8M8AV - installed 2018-11-19)
[Loaded]	com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2018-11-19)
[Running]	com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2018-11-19)

User Login Items:

CleanMyMac X Menu.app (MacPaw Inc. - installed 2018-11-08)

(/Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app)

iTunesHelper.app (Apple - installed 2018-11-19)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

FlashPlayer-10.6: 31.0.0.148 (installed 2018-11-18)

QuickTime Plugin: 7.7.3 (installed 2018-11-19)

Flash Player: 31.0.0.148 (installed 2018-11-18)

JavaAppletPlugin: 15.0.1 (installed 2018-11-18)

Default Browser: 601 (installed 2017-08-09)

3rd Party Preference Panes:

Flash Player (installed 2018-10-30)

Time Machine:

Time Machine Not Configured!

Performance:

System Load: 16.88 (1 min ago) 5.70 (5 min ago) 2.18 (15 min ago)

Nominal I/O speed: 17.85 MB/s

File system: 50.11 seconds

Write speed: 12 MB/s

Read speed: 266 MB/s

CPU Usage:

Type	Overall	Individual cores
System	2 %	5 %	0 %	2 %	0 %
User	6 %	15 %	0 %	6 %	1 %
Idle	93 %	80 %	99 %	92 %	99 %

Top Processes by CPU:

Process (count)	Source	CPU	Location
EtreCheck	App Store	20.88 %
Other processes	?	8.98 %
SafariCloudHistoryPushAgent	Apple	0.04 %
cloudd	Apple	0.03 %
accountsd	Apple	0.02 %

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
EtreCheck	App Store	368 MB
Finder	Apple	134 MB
CleanMyMac X Menu	MacPaw Inc.	93 MB
iconservicesagent	Apple	90 MB
Spotlight	Apple	80 MB

Virtual Memory Information:

Available RAM	3.64 GB
Free RAM	2.64 GB
Used RAM	4.36 GB
Cached files	1.01 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
Apple Software Installer Update	1.0	2018-11-18
Security Update 2013-004	1.0	2018-11-18
Adobe Flash Player	2018-11-18
XProtectPlistConfigData	2100	2018-11-19
Gatekeeper Configuration Data	156	2018-11-19
MRTConfigData	1.35	2018-11-19
Security Update 2018-004	10.11.6	2018-11-19
iTunes	12.8	2018-11-19
Safari	11.1.2	2018-11-19
EtreCheck	5.0.2	2018-11-19

Diagnostics Information (past 7 days):

2018-11-19 20:49:18 Last Shutdown Cause: -62 - System unresponsive

Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.

End of report

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Nov 19, 2018 12:18 PM

Similar questions

4 replies

Kappy

Level 10

361,741 points

Nov 19, 2018 12:21 PM in response to pontuspontus

In the future do not post EtreCheck reports unless they are requested. Please uninstall the Mac Paw products. They are not needed and could be causing your problem.

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.

Be sure to back up your files before proceeding if possible.

Shutdown the computer, wait 30 seconds, restart the computer.
Disconnect all third-party peripherals.
Resetting your Mac’s PRAM and NVRAM
Reset the System Management Controller (SMC)
Reset your Startup Disk and Sound preferences.
Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally. Also, see Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do?.
Use the Apple Hardware Test to see if there is any hardware malfunction. How to invoke and interpret the Apple hardware tests - CNET.
Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.6 Combo Update or Download macOS Mojave 10.14.1 Update as needed.
Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:

Select Disk Utility from the Utility Menu and click on Continue button.

When Disk Utility loads select the drive (out-dented entry) from the Device list.

Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.

Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)

Click on the Apply button, then wait for the Done button to activate and click on it.

Quit Disk Utility and return to the Utility Menu.

Select Reinstall OS X and click on the Continue button.

14. If none of the above helps then see How to Downgrade macOS High Sierra and macOS Reversion- How to Downgrade from High Sierra.

15. If you get here without success then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

Kappy

Level 10

361,741 points

Nov 20, 2018 11:57 AM in response to pontuspontus

Try uninstalling Spotify or better still, boot into Safe Mode, which is Item 6.

Open Startup Disk preferences in System Preferences to set a startup disk.

Open Sound preferences in System Preferences to set sound preferences.

pontuspontus Author

Level 1

8 points

Nov 20, 2018 11:36 AM in response to Kappy

Ok thanks!

For now I've tried so far as to point 4 but it still restarts. It runs for a while but together with the app Spotify it always seems to restart after a song or two....?

How do I "Reset the startup disk and sound preferences"?

pontuspontus Author

Level 1

8 points

Nov 20, 2018 11:41 AM in response to pontuspontus

And one more question: Would it be advisable to erase the spotify-app as well when going through this process?

Macbook pro keeps restarting