Dell P2719HC monitor issues with usb-c

I am unable to connect my Dell P2719HC USB-C monitor to my 2018 MacBook using the usb-c connection. When I connect the monitor to the MacBook via usb-c the display is not detected and the laptop gets no power via the monitor. It is like there is no cable. (note: this monitor did work for 1 day with the usb connection) The Dell cable is usb-c to usb-c.


The Dell monitor supposedly provides 61W of power via their usb-c video connection. Yet now I am only able to use the display via hdmi. The monitor works fine when connected via hdmi but I bought this monitor because I wanted to charge the laptop whenever I am using the external monitor, hence the focus on usb-c video.


I have experimented. I can power the MacBook via the monitor when I substitute the Apple power cable for the Dell video cable. I have a couple of questions. 1) Is the Dell provided video cable capable of providing both power and video? 2) Is the Apple charging cable capable as working as a video cable? If yes, then I don't have a cable problem. 3) Anyone else have this problem?


I am suspicious of the cable.


I am asking in this forum because both Dell Tech support and AppleCare were amazingly unhelpful. Dell suggested I contact Apple for a "driver". Apple said usb-c was for data and power but not video. It was a very frustrating day. I wrongly expected tech support to be more knowledgeable than me.

MacBook Pro (13-inch, 2018, 4 TBT3), macOS Mojave (10.14.1), null

Posted on Nov 29, 2018 4:55 PM

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Posted on Dec 1, 2018 1:23 PM

I wanted to share the resolution of the problem so others can avoid my frustration. I ordered a Nekteck USC-B cable from Amazon and bingo my issues resolved. The monitor provides power and video. I just never suspected the new Dell cable that came with the monitor would be the issue.

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Question marked as Top-ranking reply

Dec 1, 2018 1:23 PM in response to ricklux

I wanted to share the resolution of the problem so others can avoid my frustration. I ordered a Nekteck USC-B cable from Amazon and bingo my issues resolved. The monitor provides power and video. I just never suspected the new Dell cable that came with the monitor would be the issue.

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Dell P2719HC monitor issues with usb-c

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