iPad Pro 11" - Touch Screen Unresponsive

A follow up to this thread. My iPad completely died last week. Black screen and would not accept a charge. Took it to the apple store and they were not able to revive it. Apple replaced it with a new iPad (same model as original). Everything works perfectly now!

You won't know if it will continue to work perfectly until a few weeks go by.

This story has been posted many times before for users that got a replacement iPad Pro.

The touch screen issue returned within 2-3 weeks.

Give your replacement iPad more time with iOS 12 and then get back to us on whether touch screen performance has remained good, or not.

It too early for you to really tell.

Best of Luck to You!

Contacted apple support today. Passed diagnostics and no hardware problem was found. He suggested clean restore and not to use the old backup. I noticed the problem mostly occurs when connected to lighting cable for charging

Did you check to see if your Apple Pencil 2 tip is damaged?

I am on an older iOS version and there are two distinct Touch settings under Accessibility

One is Assistive Touch. The other is Touch Accomodations.

I can just toggle ON Assistive Touch without having to activate/toggle on Touch Accomodations and any of the Touch Accomodations settings within.

The OP is just toggling ON Assistive Touch ONLY.

He stating that he did nothing but toggle ON this one setting ONLY.

Please re-read the OP’s simple instructions.

Do you want reliable touch back on your iPad Pro or not?

Seems like a small price to pay for more reliable touch. No?

I have the software Home button on my screen.

Since I have an older iPad Pro with a hardware Home button, using the software Home button ( which can be configured to do up to six other tasks beside the Home function ) saves the wear and tear of actually using the hardware Home button.

Find a place for software Home button that makes it useful to you, but it is located in a minimally unobtrusive location.

The software Home button does “gray out” when it is not being used.

Is the only option, to make the screen responsive all the time, to remove the glass protector? Is there any screen protector that works? I am on my 2nd iPad in 2 weeks, returned a case and waiting for my 3rd screen protector. This is getting ridiculous.

So if it's a software issue, why hasn't Apple fixed it just yet? This seems to be an old-ish problem https://www.ifixit.com/Answers/View/415652/iPad+Pro+12.9+touchscreen+is+unresponsive+from+time+to+time

Apple should have stepped in long ago.

Thanks Michel. I did notice you had posted that. Anyway, all I'm saying is that it's a problem that has been there since 2017, but am pretty sure you already know that

https://discussions.apple.com/thread/8213530

Send Apple feedback per my links posted elsewhere in this post.

The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.

I would like to know this, as well.

There are close to 800 various iPad Pro models users, in this community, having this issue. The touch screen response issue is affecting all three years of iPad Pro models.

How does adding a case to your iPad Pro solve your touch response issues?

Does it appear that the iPad Pro 11 only works without a screen protector? They don’t use any protectors in the Apple stores which makes me uncomfortable for my own devices. I just purchased a Zagg glass protector for my Samsung Galaxy Note9 and am having the responsive issues with it also especially if it is lying flat. Is this a screen protector issue or device issue?

I know next to nothing of Samsung phones, except they are, usually, blatant copies of the iPhone.

The new iPad Pro models use a new liquid retina display technology.

The same type of liquid retina screen technology used in the iPhone Xs and Xs Max, but the smaller screen sizes are not bothered by any phone screen protectors.

The much larger liquid retina screens used in the new iPad Pros are the ones that are problematic.

To compound this issue, there is a growing minority ( over 800 users, now ) of users of all three years of iPad Pro models experiencing intermittent unresponsive touch screen issues as a result of some issue/glitch/bug in iOS 12.

So, there are two issues going on with touch screen issues specifically with iPad Pro models.

PaulDB83, I totally agree. I am having the exact same issue. If I clean the screen or reboot, it temporarily fixed the issue. The more I use my iPad Pro, the worst the touch response gets. Usually within 24 hours, it is so unresponsive to touch I have to clean and or reboot. Very frustrating!

GLAD I SAW THIS BEFORE I REMOVED MY SCREEN PROTECTOR!

:)