Question:

Question: Ipad Pro 2018 11" - Screen Protector Issue

So here's a question that has left me baffled. I have a new 11" Ipad Pro and all good.


However, after applying a Face ID friendly glass screen protector, (I've tried about 5 different brands) in certain lighting conditions the touch screen does not respond. If I then put my hand over the sensors it responds perfectly.


Just to add even if I only stick a screen protecor on half of the ipad completely avoiding the sensors the same issue happens when trying to work on the protector side but not on the part of the screen that remains uncovered.


Without the screen protector on all works perfectly. Its pretty annoying though because it happens a lot.


If anyone can explain or fix this I'd be very grateful. I note on a lot of Amazon reviews that people complain that screen protectors impact sensitivity of the screen but I wonder if they have the same problem as me with the sensors??


I also spoke with Apple support and they had no idea what could be causing it.

iPad Pro 11-inch, Wi-Fi, iOS 12.1

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Answer:
Answer:

I found one of the other posts on this, but not the larger post.


https://discussions.apple.com/thread/8623533

BTW,

This 2018 iPad Pro touch response issue does not happen with thin, plastic film screen protectors.

ONLY glass screen protectors are affecting the touch sensitivity of the 2018 iPad Pro models.

Someone mentioned replacing a glass screen protector with a thin film screen protector does not affect the touch sensitivity of the 2018 iPad Pro models.

Posted on

Nov 30, 2018 12:17 PM in response to MrGadgetMan In response to MrGadgetMan

This is a growing, known issue.

There is something going on with the new iPad Pros using glass screen protectors that sffects touch sensitivity.

Thin film plastic screen protectors are not causing these 3rd gen iPad Pro touch issues.

There is something with the glass screen protectors that is causing interference with the touch interface of the new 3rd gen iPad Pro models.

Removing the glass screen protector returns normal touch response to the 3rd gen iPad Pro.


You can submit feedback here.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.


You can also, reach/contct Apple headquarters, directly, in Cupertino, CA about this 2018 iPad Pro screen issue, via the information found in this link below.


https://www.apple.com/contact/

If the glass screen protector, touch screen sensitivity issue is an problem for you, if you purchased this iPad Pro from Apple, you have a 14 day return policy to either try another new unit or get a full refund of your money.



Good Luck to You!

Nov 30, 2018 12:17 PM

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Nov 30, 2018 1:36 PM in response to MrGadgetMan In response to MrGadgetMan

Suggest contacting Apple, again at the link I supplied.

There is no solution for this currently and there is a whole other post with a lot pages with posts from other users having this same issue as you.


Call Apple again and, if possible, calmly escalate this issue to higher Apple supoort personnel.



Good Luck to You!

Nov 30, 2018 1:36 PM

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Question marked as Apple recommended

Nov 30, 2018 2:07 PM in response to MrGadgetMan In response to MrGadgetMan

I found one of the other posts on this, but not the larger post.


https://discussions.apple.com/thread/8623533

BTW,

This 2018 iPad Pro touch response issue does not happen with thin, plastic film screen protectors.

ONLY glass screen protectors are affecting the touch sensitivity of the 2018 iPad Pro models.

Someone mentioned replacing a glass screen protector with a thin film screen protector does not affect the touch sensitivity of the 2018 iPad Pro models.

Nov 30, 2018 2:07 PM

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Dec 29, 2018 8:59 AM in response to MrGadgetMan In response to MrGadgetMan

Not only am I having a similar problem, but the Apple Pencil 2 works very, very poorly with a tempered glass screen protector. I've seen this mentioned in lots of places, but AppleCare blew me off. "No reports in our archive," I was told. Seriously?

Dec 29, 2018 8:59 AM

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Jan 7, 2019 2:24 PM in response to Chronic Town In response to Chronic Town

Similar problem with Zagg glass+ I just received. No response if the iPad Pro 11" is lying on a surface or in a tablet stand. But, if I touch the metal frame with the tip of one finger it is back to normal. Same problem in an OtterBox Symmetry 360 case. As long as you hold the iPad with one hand (even though no flesh is touching metal) it works OK. I don't have an Apple Pencil so I don't know if that is affected,

Jan 7, 2019 2:24 PM

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Jan 7, 2019 4:41 PM in response to Rick600 In response to Rick600

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.


The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.


Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.


Contact - How to Contact Us - Apple



Good Luck to You!

Jan 7, 2019 4:41 PM

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Jan 7, 2019 5:09 PM in response to MichelPM In response to MichelPM

MichelPM:


I have already "calmly" contacted Apple via the link. I was just posting a general comment about the Zagg glass+ screen protector which is tempered glass. The Zagg screen protector hasn't been mentioned in this thread. I also opened a case with Zagg.


This is not an Apple problem nor an OtterBox problem. I don't expect for Apple to solve this problem. Apple neither manufactures nor sells the Zagg products. Apple sells only Belkin iPhone screen protectors which can be installed in the Apple Store.


I have never seen a screen protector on an iPad or iPhone in an Apple Store.


I know how to solve the problem: Either take off the Zagg screen protector or hold the iPad in my hand. I usually hold the iPad in my left hand and poke at it with my right index finger.

Jan 7, 2019 5:09 PM

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Jan 7, 2019 6:25 PM in response to Rick600 In response to Rick600

My solution is simple. While I usually prefer to have a good screen protector on all my iDevices, I will be protector-less on my iPad Pro until someone creates one that doesn't adversely affect touch or Apple Pencil Use. Best Buy no longer sells any. Apple doesn't sell one. And reading through the reviews on Amazon, just about every screen protector has reviews saying they don't work. While film ones do seem to have better reviews, I just don't like how film looks on the screen.

Jan 7, 2019 6:25 PM

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Jan 8, 2019 1:12 PM in response to Nismo216 In response to Nismo216

Nismo216:


What is a "Supcase"? But it doesn't surprise me if the screen protector is part of the case and not adhered directly to the screen. I tried using OtterBox Defender iPhone and Samsung Galaxy phone cases with their built in plastic screen protectors. Same problem. Plus dirt would get caught between the screen and screen protector. I had to cut out the plastic one with an Xacto blade and apply a glass one directly to the screen. You can try removing the plastic screen protector.


The problem seems to be a capacitive dielectric one. The capacitive touch of the "Liquid Retina" screen in the iPad Pro 11 is affected by a glass protector. It now needs both of my hands to provide enough capacitance to register a "touch"‚ my left hand to hold the iPad (with or without a case) and my right index finger to poke and prod the screen.


And I am having a devil of a time typing this. Half the key strokes aren't recognized or the adjacent letter is entered. I was holding the iPad from the back of the case. If I peel the left side of the case back slightly and touch the iPad's metal frame with my thumb it is much better.



Jan 8, 2019 1:12 PM

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Question: Ipad Pro 2018 11" - Screen Protector Issue