Ipad Pro 2018 11" - Screen Protector Issue

I got a glass Zagg screen protector which caused issues with my touch screen. I contacted them about this and was assured they were aware of the issue and are now working on an improved version of screen protector that will erase these issues. They said it would be out by the end of the month.

Take your fireproof suite off. You never need one when you provide facts that are actual. Zagg released a glass screen protector for the new iPad Pro's. They were pulled when they caused so many negative reviews and just had a little opening for the Selfie Camera, but covered the other sensors. It was re-released with a wider opening to include the sensors, but it's still not a good solution for the new screens on the Pro's as it interferes with touch. And iPad is after all about touch.

Until someone comes out with a screen protector, which can't interfere with FaceID, which can't interfere with touch and can't interfere with my Apple Pencil, my iPad screen will not have a screen protector. I have yet to see where anyone has figured this out. I doubt even Zagg will be able to create a glass protector that doesn't have issues, unless they figure out a composition which mimics the actual properties of the new iPad screens.

Apple doesn’t sell, nor evidently, recommend a screen protector for newer iPad Pro models. If you are having an issue, like just about everyone else with one, take it off. You can provide feedback to Apple. If they are going to address this, only Apple knows.

We've all really been brainwashed to believe we "need" a screen protector on an iPad. iPads aren't typically bounced around like in a purse, are rarely dropped or beat up like a cell phone can be subjected to. The coating on the new Super Retina screens is holding up remarkably well on both our iPad Pro 11 2018 devices, tbh. Just enjoy your iPad and stop worrying about needing a screen protector.

Ordered this off Amazon UK for my iPad Pro 2018 11" for £9.99 for 2 laminated protectors. Fitted it on 13.03.19 and no problems with Face ID or the touch interface, perfectly normal touch response and gestures. The Oleapholic coating is very good too and not a fingerprint magnet anymore. Don't have an Apple pencil so unable to comment on how that works with the device.

John

Manchester UK

So take it off and return it to Zagg for a refund!

Hi, I’m using Cygnett Optical Shield tempered glass protector for iPad Pro 11 inch. Touch sensitivity works fine. After proper application leave it for some time, and it should work properly.

Similar problem with Zagg glass+ I just received. No response if the iPad Pro 11" is lying on a surface or in a tablet stand. But, if I touch the metal frame with the tip of one finger it is back to normal. Same problem in an OtterBox Symmetry 360 case. As long as you hold the iPad with one hand (even though no flesh is touching metal) it works OK. I don't have an Apple Pencil so I don't know if that is affected,

My solution is simple. While I usually prefer to have a good screen protector on all my iDevices, I will be protector-less on my iPad Pro until someone creates one that doesn't adversely affect touch or Apple Pencil Use. Best Buy no longer sells any. Apple doesn't sell one. And reading through the reviews on Amazon, just about every screen protector has reviews saying they don't work. While film ones do seem to have better reviews, I just don't like how film looks on the screen.

There is no one in ANY of these Apple Support Communities from any Apple product teams, here.

Cognizant or responsible Apple product teams, designers and engineers do not read, nor participate in these Apple technical support communities.

These are, largely, user to user Apple product support communities.

I and others, in these Apple product support communities, are simply Apple product users, just like you, that volunteer our own time and knowledge here.

Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff, as well as Apple Community Support Specialists, assigned to these community forums.

You can submit feedback here.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can also, reach/contact Apple headquarters, directly, in Cupertino, CA about this 2018 iPad Pro screen issue, via the information found in this link below.

https://www.apple.com/contact/

If the glass screen protector, touch screen sensitivity issue is an problem for you, if you purchased this iPad Pro from Apple, you have a 14 day return policy to either try another new unit or get a full refund of your money.

Good Luck to You!

The Zagg Glass+ does not interfere with FaceID. It worked on my 11". You have recalibrate FaceID when you install the protector.

It does make touch sensitivity wonky unless you have physical contact with some part of your body bedsides the hand poking the screen.

I also have the 2nd gen ZAGG Glass+ that has the wider notch cutout that does not cover the camera or primary FaceID sensor, but apparently (according to LotusPiolt's excellent explanations) there are more sensors that the 2nd gen ZAGG still covers, and these are part of the problem that effects FaceID, rendering it useless for at least SOME users, including myself. It sounds like ZAGG might be bringing out a gen3 glass+ that has an even wider cutout that will not cover any of the sensors, which will hopefully take care of the FaceID problem once and for all. My touch sensitivity is not hampered at all by my 2nd gen ZAGG glass+, and my Pencil works well about 75% of the time, so the issues many users are having with the ZAGG glass effecting touch sensitivity is not happening in my particular experience.

It is always interesting to me when a user of any device or accessory will get on a forum and state that there IS a problem in all cases, or there IS NOT a problem in all cases simply due to their own isolated experience (or even a small sampling of users). It is never appropriate to say that something DOES or DOES NOT work, period. There are way too many variables and way too many instances of something happening to one person that does not happen to someone else to ever say "THIS (and only this) is what is going on."

If you’re interested in using the Apple Pencil and you want a matte screen protector that is extremely nice to use with a stylus AND doesn’t have any issues, get the Paperlike product from Germany. Jan Sapper created it and he’s good to talk to. You get two in the package. It seemed like I had to press a bit more firmly with my finger when moving around the system, but it’s really worth it if you want a fantastic experience with the Apple Pencil. I was concerned that I wouldn’t like the sort of matte screen appearance when I watch videos or whatever, but actually it’s very sharp and in a way it is less glare and better viewing in brighter light. This product is a bit more expensive than what you find on Amazon for $10, but I tried those and this is light years ahead. Jan or Nina will absolutely take care of you. I joked with Jan that I wish that someone would invent a sort of removable screen protector that you could switch between matte and glossy, but really their product is excellent. And when my first one took too long to arrive? They actually sent me two more sets of them! It’s hard to know what happened with a non trackable postal mail package and they just kept em coming. For no extra charge. You have to be thrilled in this day and age with a company that makes an excellent product AND has superb customer service.

Jan Sapper also gives you access to his digital journaling whatchamacallit that is really, really thoughtfully laid out and quite insightful psychologically. It can be imported into something like Notability and of course this makes fun and full use of the Apple Pencil if you want to.

I know I sound like an ad, but it’s all true. Even the part where I acted like an ungrateful child and whined at Jan for not getting the thing to me!!! They just sent more.

That’s my $0.02. I’ve never posted on an Apple forum. But I struggled with the whole glass and plastic frustration thing seemingly for months. I was prepared to use nothing. But there IS an excellent product out there at paperlike.com

I purchased the Otterbox Defender series case for the iPad Pro 3rd Gen and I have continuous touch screen issues. Prior to this, I had the iPad in the keyboard-less case by Apple and the touch screen response worked perfectly. What’s really odd is the Face ID will unlock the iPad but when I go to swipe up it doesn’t respond until I switch hands. Eventually it will stop responding and I have to switch hands again. Just typing this post is requiring me to constantly switch multiple fingers and hands because the keyboard is unresponsive. I hate that I paid all this money for this case and my iPad won’t function properly. I’ve never had any issues with previous Defender series cases for my Apple products.

I have had the exact same issue. I have a glass screen protector and have had 2 issues. First the face ID would not work. I had the screen protector replaced under warranty and face ID works again. Second the touch response is not as good - especially when I have my iPad propped up or laying flat instead of holding it. When I am holding my ipad the touch response is much better. I have a very protective case on it because I have kids and did not want to take any chances - so if my hand does not have actual contact on the metal part and only holds the case then it has poor touch response. I could be crazy but it almost seems like the touch sensitivity is great as long as I have one hand (or even a finger) touching the metal part of the iPad while trying to scroll with my other hand (or finger).