Ipad Pro 2018 11" - Screen Protector Issue

Others have discovered that if they are touching the metal part of the iPad touch is better. I'm sure Apple is looking into this, and may even have a resolve at some point, but until they do, I would find it way too frustrating to have touch issues and I would remove the screen. Of course it's your choice as to whether you do that or not.

I really thought that this iPad Pro 11 2018 would be fine without any screen protector. Months ago, I tried a few glass ones that were horrible for touch sensitivity and even tried PET ones. The best I found was Paperlike. But you give up a lot in terms of the HD look. Great for Apple Pencil. But eventually, even that seemed to be affecting touch sensitivity. Although with heightened awareness who knows if that is just perception.

Right now, I feel that even naked this iPad has some minor touch sensitivity issues! For a thousand dollars, it should be freakin perfect, imho, but we all know that that's probably wishful thinking.

I do notice that nobody from Apple bothers to address points raised here. In their own forum. Obviously if they did so, they'd be potentially acknowledging a problem exists.

Does Apple ever even acknowledge a hardware problem and a remedy or fix?

Sorry, I'm new at this, so maybe they do at times...?

Right now, to me, the only viable solution is Paperlike, which is an okay compromise, because it offers minor protection, maximum stylus performance, and an acceptable diminishment in viewing quality. This is my take.

Some people don't want any image degradation from viewing through a matte protector.

I don't even know how any body could have zero touch sensitivity issues with glass, unless Apple quietly changes a product without ever acknowledging that there ever was a problem! I wouldn't put it past any company to do something like that. Who knows.

You notice correctly that Apple does not participate on this forum. This is a strictly user to user only forum. The only Apple people here are moderators who check posts to ensure they are not in violation of the terms of use we all agreed to when we joined the forum. And there are community specialists, who provide stock answers to user problems, which have gone unanswered for 24 hours. They never get involved in any thread which asks "why doesn't Apple" type questions.

Apple has a storied history of not acknowledging issues, either hardware or software. That doesn't mean they aren't working on an issue. They just don't publicly state what they are working on. I'm sure enough people have provided feedback to Apple about touch sensitivity, that they are likely checking into this. But this one is tricky. Not everyone has touch issues on iPad Pro. I have two 2018 iPad Pro 11 and neither has any touch issues at all.

I have not, nor will I put a screen protector on either of our iPad Pro 11's. I refuse to use something like Paperlike, which definitely diminishes the stunning HD clarity these iPad's deliver. Apple doesn't sell one, nor do they evidently even recommend one for iPad.

The best thing for you to do is provide feedback to Apple via this link and the more who do so, the more likely it get's the attention of the engineering team: https://www.apple.com/feedback/ipad.html

It doesn't really matter which screen protector you use. Most to all of them will present some type of touch issue, which generally goes away when the protector is removed. Glass protectors are the WORST offenders, but even film types exhibit some degree of touch issue. Whether some degree of issue is acceptable to the user is personal.

To me, no degree of issue is acceptable, so my two Pro 11's have no screen protectors, thus no touch issues.

That's why my iPad Pro 11, is in a case covering the front and back. There are loads of not very expensive cases you can get on Amazon. You can get more expensive ones, which include Bluetooth Keyboards as well. There are other ways to protect your iPad screen without putting a screen protector on it. Don't think I'm anti-screen protector. I'm not. Both our iPhone's definitely have screen protectors (sold by and installed at the Apple Store). And I would use one with my iPad if there was one that worked. But there isn't one, so I have chosen another way to protect my screen.

BTW, my previous iPad was without a screen protector before upgrading to the iPad Pro 11. It too was in a hard shell Bluetooth keyboard case like my now Pro 11 is. There were NO micro scratches on my screen when I got rid of it.

The new 2018 iPad Pro models have a new liquid retina display technology that, evidently, is NOT compatible with ANY screen protectors currently in the marketplace.

Not sure if any current screen protector makers can get their screen protectors to work with these new iPad Pro models.

Exactly right! I had the 2nd gen one with the wider cutout.

The touch ID is related to the dielectric properties of glass. I tried tech armor and belkin 10" plastic ones that i had the touch was ok.

Well, I beg to differ... my 2018 iPad Pro 11” is in a “Supcase” case that includes a thin plastic screen protector and I’m having trouble with the touch screen registering touches. It was fine prior installation of the case.

Shouting (writing in all caps) telling Apple to fix this, won't make any difference. This is a user to user only forum. The only people on the Apple side who read these posts are forum hosts who read posts to ensure they don't violate the terms of use.

If you want to provide feedback to Apple, use the link below. I'm sure they're well aware the new Pro's don't play well with screen protectors. This is likely why they don't sell any. Even Best Buy doesn't anymore. So, I really doubt Apple is going to change anything. There's no way to release a software update to change the properties of the screen and they're not going to recall or replace them as they never said they would work with a screen protector to begin with.

https://www.apple.com/feedback/ipad.html

I had two Belkin film screen protectors for the iPad 9.7. I just put one on the iPad Pro 11". I also have a Tech Armor PET film screen protector for the Galaxy S2 10.5 that I might try.

The Belkin works with no problems other than it is too small, doesn't have a cut out for the front camera/FaceID gizmo, and has a hole for the home button at the bottom. It isnt as smooth feeling as the glass one.

There was no problem with the Face ID with the Zagg Glass+ and the instructions that came with it said to re-calibrate Face ID after installing it.

I have exactly the same issues and even puting the hand over the sensors, now I know it’s not me.

I’ve changed the protectors 3 times and nothing, I’m getting a new replacement from Zagg to see, for me is the thickness.

It’s very annoyineg, specially when this item is so exprensive that needs protection... I hope someone comes out with something new and better...

@Rick600, your matter of fact reply is incorrect. My 2018 iPadPro 11” has the ZAGG Glass+ on it and it absolutely interferes with FaceID. I have re-calibrated FaceID 2x and it is still completely broken, not working at all. My ZAGG is installed perfectly, as assumably are the others on this thread that are reporting the same problem as I am having. There are more than just the 2 sensor/camera areas that the ZAGG doesn’t cover that impact the FaceID system. It seems that a revision to the design by ZAGG Is needed to have a much larger cutout that will not covera ANY of the FaceID sensors, which I hope they are working on.

Look everyone my take on this whole situation is, Apple has figured out how to make sensitivity to terrible with a glass protector to ensure we buy apple care and not use a protector so we can fix cracked or broken screens or pay without apple care, or it’s a software issue that will be fixed eventually sometime. I’m leaning towards the first . I bought apple care and an otter box symmetry case and I removed my glass screen protector. Not even going to try another one until I here from one of us or apple giving me the clear. And if anyone in engineering is reading this and can help us out please feel free to explain the situation I know Apple is aware of this

Have mine in an otter box defender. Just had to knock out their crappy plastic screen guard and put my own on the iPad. The PET screen protectors are film but they are better than nothing and they work 100%.

Have you guys tested without a screen protector at all? because I have experienced these exact issues you describe for months and ive never used a screen protector. Theres forums with many other people having the same issues who also have never used a screen protector.