Ipad Pro 2018 11" - Screen Protector Issue

I purchased the Otterbox Defender series case for the iPad Pro 3rd Gen and I have continuous touch screen issues. Prior to this, I had the iPad in the keyboard-less case by Apple and the touch screen response worked perfectly. What’s really odd is the Face ID will unlock the iPad but when I go to swipe up it doesn’t respond until I switch hands. Eventually it will stop responding and I have to switch hands again. Just typing this post is requiring me to constantly switch multiple fingers and hands because the keyboard is unresponsive. I hate that I paid all this money for this case and my iPad won’t function properly. I’ve never had any issues with previous Defender series cases for my Apple products.

That's odd, to be honest. If it were me, I'd find a different case which doesn't cause the touch issue.

Perhaps something like this, which I can confirm doesn't cause any touch issues on either of our iPad Pro 11:

https://www.amazon.com/gp/product/B07KLLDKB9/ref=ppx_yo_dt_b_asin_title_o01__o00_s00?ie=UTF8&psc=1

Hello,

Based on everything that has been written on this board, there are issues with screen protectors interfering with the touch screen, as well as facial recognition. I would return the case. I would like to have a screen protector even though I keep my new iPad Pro 11" in a close case but am waiting until whatever the issue that is currently happening is resolved.

Yes, finally we’re starting to see reports “in-print”. Unfortunately, whilst highlighting a specific issue with the 2018 models, it still misses the wider issue affecting touch reliability for all iPad Pro models.

Perhaps now that “Apple Centric” technical press are writing about this issue, Apple will be forced to acknowledge issues that have been seriously impacting users of multiple generations of flagship” iPad models for at least the last 18 months.

The whole purpose of buying the Otterbox Defender series case was because of the level of protection it provides which includes the built in screen protector. If all I wanted was a cover, I could have stayed with the $99 Apple case.

I understand, but this case with its built in screen protector is going to make your iPad touch unresponsive. So you need to find another solution or suffer with unresponsive touch issues. As simply said as can be........the iPad Pro Models do not work well with screen protectors. There are many heavy duty iPad Pro 11 cases you can find on Amazon which do not include screen protectors. Most of them cost far less than the Apple $99 folio case.

I have had the exact same issue. I have a glass screen protector and have had 2 issues. First the face ID would not work. I had the screen protector replaced under warranty and face ID works again. Second the touch response is not as good - especially when I have my iPad propped up or laying flat instead of holding it. When I am holding my ipad the touch response is much better. I have a very protective case on it because I have kids and did not want to take any chances - so if my hand does not have actual contact on the metal part and only holds the case then it has poor touch response. I could be crazy but it almost seems like the touch sensitivity is great as long as I have one hand (or even a finger) touching the metal part of the iPad while trying to scroll with my other hand (or finger).

Others have discovered that if they are touching the metal part of the iPad touch is better. I'm sure Apple is looking into this, and may even have a resolve at some point, but until they do, I would find it way too frustrating to have touch issues and I would remove the screen. Of course it's your choice as to whether you do that or not.

Why would you even spend $99 for an Apple case. There are so many cases on the market for a lot less money.

I certainly understand wanting to protect the iPad, as it certainly is not an inexpensive item but if the accessory doesn’t work, it’s protecting an unusable device.

Look on Amazon.

Look everyone my take on this whole situation is, Apple has figured out how to make sensitivity to terrible with a glass protector to ensure we buy apple care and not use a protector so we can fix cracked or broken screens or pay without apple care, or it’s a software issue that will be fixed eventually sometime. I’m leaning towards the first . I bought apple care and an otter box symmetry case and I removed my glass screen protector. Not even going to try another one until I here from one of us or apple giving me the clear. And if anyone in engineering is reading this and can help us out please feel free to explain the situation I know Apple is aware of this

I have a glass protector that I am having problems with touch. I learned that when I start having issues with the same hand and touch the metal side of the iPad the touch works with no problems. This has to be some sort of software issue? I wish Apple would address this

Apple doesn’t sell, nor evidently, recommend a screen protector for newer iPad Pro models. If you are, like just about everyone else, having an issue with one, take it off. You can provide feedback to Apple. If they are going to address this, only Apple knows.

Apple doesn’t sell, nor evidently, recommend a screen protector for newer iPad Pro models. If you are having an issue, like just about everyone else with one, take it off. You can provide feedback to Apple. If they are going to address this, only Apple knows.

Have you guys tested without a screen protector at all? because I have experienced these exact issues you describe for months and ive never used a screen protector. Theres forums with many other people having the same issues who also have never used a screen protector.

I have had zero issues with an 11” iPad Pro used daily for the last two months with touch and ipencil and no screen protector. I use it at work for four to five hours a day and weekends for online classes. Zero issues