Ipad Pro 2018 11" - Screen Protector Issue

So here's a question that has left me baffled. I have a new 11" Ipad Pro and all good.


However, after applying a Face ID friendly glass screen protector, (I've tried about 5 different brands) in certain lighting conditions the touch screen does not respond. If I then put my hand over the sensors it responds perfectly.


Just to add even if I only stick a screen protecor on half of the ipad completely avoiding the sensors the same issue happens when trying to work on the protector side but not on the part of the screen that remains uncovered.


Without the screen protector on all works perfectly. Its pretty annoying though because it happens a lot.


If anyone can explain or fix this I'd be very grateful. I note on a lot of Amazon reviews that people complain that screen protectors impact sensitivity of the screen but I wonder if they have the same problem as me with the sensors??


I also spoke with Apple support and they had no idea what could be causing it.

iPad Pro 11-inch, Wi-Fi, iOS 12.1

Posted on Nov 30, 2018 10:57 AM

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Posted on Nov 30, 2018 2:07 PM

I found one of the other posts on this, but not the larger post.


https://discussions.apple.com/thread/8623533

BTW,

This 2018 iPad Pro touch response issue does not happen with thin, plastic film screen protectors.

ONLY glass screen protectors are affecting the touch sensitivity of the 2018 iPad Pro models.

Someone mentioned replacing a glass screen protector with a thin film screen protector does not affect the touch sensitivity of the 2018 iPad Pro models.

117 replies

Feb 23, 2019 1:37 PM in response to maxtoon77

This is more directed to people who are saying they are experiencing touch issues when using a screen protector, maybe its not the protector. Not all ipads are affected but a good number are. I purchased mine in November and experienced touch response issues, I returned the device in December and my replacement device is doing the same thing.

Mar 4, 2019 7:35 AM in response to Rick600

Hi Rick6000


I've exactly the same problem with iPad Pro 11 (installed 3/Feb/2019) with MediaDevil screen, which is plastic but slightly thick.

MediaDevil says that their product is fully compatible with iPad Pro 11. They were very helpful while contacting me and explaining how they do the tests, with real Ipad's

But unfortunately, I've issues with type on on-screen keyboard, specially the "g " letter






Mar 5, 2019 8:57 AM in response to cheese guy

As I've written numerous times in this thread, I think Paperlike is the best compromise.


However, I thought it was me, and it might be my impatience, but I really don't like the touch sensitivity of my iPad Pro 11 2018, with nothing on the screen at all.


It's probably not sensible to compare it to a brand new iPhone Xs, or my Google Pixel 3 XL, but I will anyway. The iPad is truly horrible, comparitively.


The Apple Pencil 2 is better, probably because it's a more focused kind of touch or something, I don't know.


I've largely given up on the iPad for good touch sensitivity, and like some others here, I use a Logitech Bluetooth keyboard if I really need accuracy. Yes, I've tried other virtual keyboards. It's the device. What good is fast and HD, if it's truly nearly useless as a reliable device for communication? YMMV.



Mar 5, 2019 9:29 AM in response to lobsterghost1

Setting aside the current issue of usability with the 2018 iPad Pro models, the choice of “going naked” or “with protection” is largely a matter of personal choice. That said, in light of current difficulties, it is easy to lose sight of the real reason why you might want or need to use a screen protector...


Ideally, a screen protector will provide a robust and optically invisible “sacrificial” protective layer for the screen - that, should it be marred or damaged, can be easily and cheaply replaced. By contrast, replacement of a marred or damaged screen is very expensive and disruptive to the owner.


Similarly, the oleophobic screen coatings have a finite life; the coatings actually “wear out” with use. Being a replacable consumable item, this problem is also avoided when using a screen protector.


When using the “Mk1 finger” stylus, any particle of grit or surface contaminiation is easily “felt”; instinctively and unconciously the end-user will reduce pressure when swiping their finger across the screen, reducing the liklihood of visible damage to the screen or its coatings.


By contrast, when using an Apple Pencil or other physical stylus, you cannot “feel” surface contaminants in the same way - as such, it is possible that an abrasive particle could be drawn across the screen by the Pencil/Stylus - causing damage. If you can “feel” grit under a stylus, it’s already too late as a scratch will have occured.


Consider also the matter of material science - or more precisely tribology. Contrary to what you might intuitively think, hard materials are more susceptable to damage than soft materials. Abrasive particles will embed themselves in the surface of a soft material (such as the tip of an Apple Pencil or Stylus) - and will abrade/damage a hard surface (such as a screen) when sliding across it.


Anyway, not detracting in any way at all from personal choice - or the current inability to successfully use screen protectors on the newest generation of iPad Pro - there are many good reasons to use a protective protector on an expensive screen.


Personally, I acknowlede the assertion that a screen protector is, perhaps, an unnecessary addition if only using a finger on the touch screen - but, again speaking personally, I wouldn’t entertain using an Apple Pencil or other stylus without something in place to prevent accidents.


The environment doesn’t have to be particilarly dirty to have potentially damaging/abrasive dust particles present.



Mar 19, 2019 2:15 AM in response to MichelPM

All - It is perhaps interesting to note the Apple’s “Liquid Retina” screen technology doesn’t seem to have widely reported problems with screen protectors (laminated or otherwise) with the iPhone XR. This particular compatibility issue seems to lie squarely with the latest generation of iPad Pro.


Likewise, manufacturers of screen protectors for the new generation of “Liquid Retina” iPhones seem to be able to produce screen protectors that work equally happily with FaceID - with notches in all the necessary places.


Jan 7, 2019 5:09 PM in response to MichelPM

MichelPM:


I have already "calmly" contacted Apple via the link. I was just posting a general comment about the Zagg glass+ screen protector which is tempered glass. The Zagg screen protector hasn't been mentioned in this thread. I also opened a case with Zagg.


This is not an Apple problem nor an OtterBox problem. I don't expect for Apple to solve this problem. Apple neither manufactures nor sells the Zagg products. Apple sells only Belkin iPhone screen protectors which can be installed in the Apple Store.


I have never seen a screen protector on an iPad or iPhone in an Apple Store.


I know how to solve the problem: Either take off the Zagg screen protector or hold the iPad in my hand. I usually hold the iPad in my left hand and poke at it with my right index finger.

Jan 15, 2019 5:10 PM in response to Rick600

In addition, for those who own Apple Pencil for the new Pro models, they don't work well with ANY glass protector, unless for some odd reason, you are physically touching the back of the iPad. If one were to want to use the pencil with the iPad laying flat on a surface, the pencil functions poorly. Just another reason Apple doesn't sell one for the new iPad models and I won't put one on either of our Pro 11's.

Jan 16, 2019 9:55 AM in response to debbygun

IF and when Zagg actually releases a screen protector which does not in any way, shape or form alter touch for either finger or Apple Pencil, I'll consider buying one. Until then, all the workarounds people have posted make it a no go for me.


The reality is Apple has not emphasized screen protectors on iPad. Most people don't carry their iPad in their pocket or purse. And I'd wager that most people put them in a case to protect front and back when not in use or when carried. The screen itself is extremely durable and scratch resistant. One of my iPad's now long sold, after 3 years of daily use, without a screen protector had absolutely no scratches on it.


I'm actually more seriously looking at PaperLike protectors. The Apple Pencil on glass doesn't feel natural. PaperLike film supposedly doesn't adversely affect use and makes using the Pencil feel like writing on paper. That would be nice, IMHO.

Jan 24, 2019 3:58 PM in response to dsamuel24

But even you admitted the screen protector works 75% of the time with your Apple Pencil. That may be good enough for you, but it wouldn't be good enough for me and you actually further validated there isn't yet a glass screen protector which in one way or another doesn't reduce usability. The degree of loss of usability for your needs may be OK. I want a screen protector that doesn't cause ANY loss of usability. We shouldn't have to accept less than 100% use, especially when one factors in that the Zagg protectors are much more expensive than most of the protectors out there.

Feb 1, 2019 12:41 PM in response to MrGadgetMan

After reading pages of comments regarding a Screen Protector on the new 2018 iPad Pro 11, I will be going protection free until a screen protector is developed that doesn't lose any of the utilities of the iPad. I spoke with Zagg this morning and they even advise holding off placing a screen protector on my iPad for the time being.

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Ipad Pro 2018 11" - Screen Protector Issue

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