Ipad Pro 2018 11" - Screen Protector Issue

So here's a question that has left me baffled. I have a new 11" Ipad Pro and all good.


However, after applying a Face ID friendly glass screen protector, (I've tried about 5 different brands) in certain lighting conditions the touch screen does not respond. If I then put my hand over the sensors it responds perfectly.


Just to add even if I only stick a screen protecor on half of the ipad completely avoiding the sensors the same issue happens when trying to work on the protector side but not on the part of the screen that remains uncovered.


Without the screen protector on all works perfectly. Its pretty annoying though because it happens a lot.


If anyone can explain or fix this I'd be very grateful. I note on a lot of Amazon reviews that people complain that screen protectors impact sensitivity of the screen but I wonder if they have the same problem as me with the sensors??


I also spoke with Apple support and they had no idea what could be causing it.

iPad Pro 11-inch, Wi-Fi, iOS 12.1

Posted on Nov 30, 2018 10:57 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2018 2:07 PM

I found one of the other posts on this, but not the larger post.


https://discussions.apple.com/thread/8623533

BTW,

This 2018 iPad Pro touch response issue does not happen with thin, plastic film screen protectors.

ONLY glass screen protectors are affecting the touch sensitivity of the 2018 iPad Pro models.

Someone mentioned replacing a glass screen protector with a thin film screen protector does not affect the touch sensitivity of the 2018 iPad Pro models.

117 replies

Feb 11, 2019 9:09 AM in response to KCTYLER

Yes, finally we’re starting to see reports “in-print”. Unfortunately, whilst highlighting a specific issue with the 2018 models, it still misses the wider issue affecting touch reliability for all iPad Pro models.


Perhaps now that “Apple Centric” technical press are writing about this issue, Apple will be forced to acknowledge issues that have been seriously impacting users of multiple generations of flagship” iPad models for at least the last 18 months.

Mar 5, 2019 1:17 PM in response to Dakota6900

I have used iPads for 9 years without a screen protector.

I just use good quality proretctive cases for all of my iPads to protect the entire iPad and screen.

I have been using stylii on my iPads since the my first, 2010 iPad and had never scratched the screen with any of the stylii I used.

The places these iPads have been have not been very dust or dirt free, either.

I do clean my iPad screens fairly consistently and regularly, though.

I use an iPad 2 with disc type stylii for nearly 5 years and have not put any scratches in the screen.

I use my over three year old iPad Pro with a softer, fine tipped Bluetooth stylus and have not scratched the screen of my iPad Pro, either.

I think keeping the iPad screens clean has been one of the main reasons for this not happening, though.

Mar 18, 2019 4:06 PM in response to lobsterghost1

No-one has brainwashed anyone. Is it that surprising that after spending £800 on an iPad we want to protect it? Maybe it’s not thrown around like a phone but it may go in a rucksack or have things stacked with it. Without a protector you do get micro-scratches over time, doesn’t matter how hard you try, even if they’re mostly only visible in strong light. It would just be nice if Apple acknowledged it’s an issue rather than pretend it’s not - and if it’s not an issue why did they replace my iPad without question? I am so pleased I’m not the only one having this problem so I know I’m not going mad - it was infuriating trying to type or doing things and finding it not responding properly. Gone back to the 2017 model which didn’t have these niggles and also has a headphone jack and stiffer chassis.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ipad Pro 2018 11" - Screen Protector Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.