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Level 1

12 points

Ipad Pro 2018 11" - Screen Protector Issue

So here's a question that has left me baffled. I have a new 11" Ipad Pro and all good.

However, after applying a Face ID friendly glass screen protector, (I've tried about 5 different brands) in certain lighting conditions the touch screen does not respond. If I then put my hand over the sensors it responds perfectly.

Just to add even if I only stick a screen protecor on half of the ipad completely avoiding the sensors the same issue happens when trying to work on the protector side but not on the part of the screen that remains uncovered.

Without the screen protector on all works perfectly. Its pretty annoying though because it happens a lot.

If anyone can explain or fix this I'd be very grateful. I note on a lot of Amazon reviews that people complain that screen protectors impact sensitivity of the screen but I wonder if they have the same problem as me with the sensors??

I also spoke with Apple support and they had no idea what could be causing it.

iPad Pro 11-inch, Wi-Fi, iOS 12.1

Posted on Nov 30, 2018 10:57 AM

Best reply

MichelPM

Level 10

80,968 points

Posted on Nov 30, 2018 2:07 PM

I found one of the other posts on this, but not the larger post.

https://discussions.apple.com/thread/8623533

BTW,

This 2018 iPad Pro touch response issue does not happen with thin, plastic film screen protectors.

ONLY glass screen protectors are affecting the touch sensitivity of the 2018 iPad Pro models.

Someone mentioned replacing a glass screen protector with a thin film screen protector does not affect the touch sensitivity of the 2018 iPad Pro models.

View in context

117 replies

Feb 11, 2019 8:23 AM in response to EJ322

If you take the iPad out of the case, does touch return to normal?

EJ322

Level 1

4 points

Feb 11, 2019 8:46 AM in response to lobsterghost1

Yes, it returns to normal.

MichelPM

Level 10

80,968 points

Feb 11, 2019 11:27 AM in response to EJ322

I recommend hard, shock resistant cases from Zugu, Urban Armor Gear ( UAG ).

SiPiP

Level 1

4 points

Feb 23, 2019 1:36 AM in response to MrGadgetMan

Hi, I’m using Cygnett Optical Shield tempered glass protector for iPad Pro 11 inch. Touch sensitivity works fine. After proper application leave it for some time, and it should work properly.

SiPiP

Level 1

4 points

Feb 23, 2019 12:33 PM in response to SiPiP

No, it works fine only when you are holding it flat, but not when it’s at an angle.

MichelPM

Level 10

80,968 points

Feb 23, 2019 12:44 PM in response to SiPiP

NOT acceptable in my mind.

IPads should work with a screen protector In ANY orientation.

Still a fail.

SiPiP

Level 1

4 points

Feb 23, 2019 12:46 PM in response to MichelPM

I agree

Mar 4, 2019 11:27 AM in response to lobsterghost1

Many Thanks

Mar 4, 2019 11:43 AM in response to ecfernandes

You're welcome

Patti

Level 1

40 points

Mar 5, 2019 8:25 AM in response to Dakota6900

Depending on where you purchased the Otterbox, you may be able to return it. I also don't like fingerprints but I would rather have an iPad that works as it should.

Mar 5, 2019 8:29 AM in response to Dakota6900

Yes, since you have a 2018 iPad Pro 2018, Apple Pencil 2 will work on your iPad. I'm not a gamer, but the pencil works well with touch on the screen and often quite better than my fat finger!

Mar 5, 2019 8:45 AM in response to LarryGII

Certainly your choice as long as you are withing the 14 day return window. Me personally, I'd rather enjoy my iPad and not worry about a screen protector.

Ipad Pro 2018 11" - Screen Protector Issue