Ipad Pro 2018 11" - Screen Protector Issue

So here's a question that has left me baffled. I have a new 11" Ipad Pro and all good.


However, after applying a Face ID friendly glass screen protector, (I've tried about 5 different brands) in certain lighting conditions the touch screen does not respond. If I then put my hand over the sensors it responds perfectly.


Just to add even if I only stick a screen protecor on half of the ipad completely avoiding the sensors the same issue happens when trying to work on the protector side but not on the part of the screen that remains uncovered.


Without the screen protector on all works perfectly. Its pretty annoying though because it happens a lot.


If anyone can explain or fix this I'd be very grateful. I note on a lot of Amazon reviews that people complain that screen protectors impact sensitivity of the screen but I wonder if they have the same problem as me with the sensors??


I also spoke with Apple support and they had no idea what could be causing it.

iPad Pro 11-inch, Wi-Fi, iOS 12.1

Posted on Nov 30, 2018 10:57 AM

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Posted on Nov 30, 2018 2:07 PM

I found one of the other posts on this, but not the larger post.


https://discussions.apple.com/thread/8623533

BTW,

This 2018 iPad Pro touch response issue does not happen with thin, plastic film screen protectors.

ONLY glass screen protectors are affecting the touch sensitivity of the 2018 iPad Pro models.

Someone mentioned replacing a glass screen protector with a thin film screen protector does not affect the touch sensitivity of the 2018 iPad Pro models.

117 replies

Jan 24, 2019 4:24 PM in response to lobsterghost1

@maxtoon77 & @rbrylawski - Point taken. 75% Pencil effective sensitivity and usefulness (meaning 25% malfunctioning with a lack of Pencil sensitivity) is not acceptable. I also want a screen protector that works exactly like a naked iPad in all instances 100% of the time. The current ZAGG I have on my iPad will come off & be returned, but only after I have gotten news that an improved design replacement is available. Until then I am resolved to suffer thru with no FaceID and only slightly limited touch sensitivity.


I was trying to make the point that my Pencil was working quite often when other's Pencils were totally malfunctioning all the time with the ZAGG Glass+ on, and that my FaceID was 100% broken and never working (even after recalibrating 2x) even when others FaceId was not effected by the ZAGG Glass+.

Feb 11, 2019 8:58 AM in response to EJ322

Hello,


Based on everything that has been written on this board, there are issues with screen protectors interfering with the touch screen, as well as facial recognition. I would return the case. I would like to have a screen protector even though I keep my new iPad Pro 11" in a close case but am waiting until whatever the issue that is currently happening is resolved.

Feb 11, 2019 10:13 AM in response to EJ322

I understand, but this case with its built in screen protector is going to make your iPad touch unresponsive. So you need to find another solution or suffer with unresponsive touch issues. As simply said as can be........the iPad Pro Models do not work well with screen protectors. There are many heavy duty iPad Pro 11 cases you can find on Amazon which do not include screen protectors. Most of them cost far less than the Apple $99 folio case.

Mar 5, 2019 6:20 AM in response to Dakota6900

The screens on the new generation iPad Pro are a liquid retina LCD and are different composition from the older Pro models. I'm sure the aftermarket makers of screen protectors are not very happy about the incompatibility issues with the new Pros, but the fact remains screen protectors and the new Pros aren't good friends at all. I don't get many fingerprints on my Pro. I bought the Apple Pencil 2, which I use more like a mouse and I have mine in a hard shell Bluetooth Keyboard case, which I absolutely love.

Mar 5, 2019 8:51 AM in response to lobsterghost1

I certainly agree with you and I think glass or film screen protectors are unnecessary in all but the most extreme environments. The screen is already extremely strong.


But, mine is sort of horrible, like I said, even without anything.


Unfortunately I bought mine about four months ago, maybe a bit less... and returning it doesn't seem to be an option that I am aware of. Would that I could.

Mar 5, 2019 9:34 AM in response to LotusPilot

I agree with you in many ways. And I would be the first to put a good quality screen protector on my iPad Pro 11 if one was made that didn't cause issues with touch. I don't like matte film types, so they are out. If Zagg ever finds the way to make one that actually works, I'll happily buy one. Till then however, touch is more important to me, so my screen remains naked while in use, protected in a good case, when not in use.

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Ipad Pro 2018 11" - Screen Protector Issue

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