You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MrGadgetMan Author

Level 1

12 points

Ipad Pro 2018 11" - Screen Protector Issue

So here's a question that has left me baffled. I have a new 11" Ipad Pro and all good.

However, after applying a Face ID friendly glass screen protector, (I've tried about 5 different brands) in certain lighting conditions the touch screen does not respond. If I then put my hand over the sensors it responds perfectly.

Just to add even if I only stick a screen protecor on half of the ipad completely avoiding the sensors the same issue happens when trying to work on the protector side but not on the part of the screen that remains uncovered.

Without the screen protector on all works perfectly. Its pretty annoying though because it happens a lot.

If anyone can explain or fix this I'd be very grateful. I note on a lot of Amazon reviews that people complain that screen protectors impact sensitivity of the screen but I wonder if they have the same problem as me with the sensors??

I also spoke with Apple support and they had no idea what could be causing it.

iPad Pro 11-inch, Wi-Fi, iOS 12.1

Posted on Nov 30, 2018 10:57 AM

Top-ranking reply

MichelPM

Level 10

81,284 points

Posted on Nov 30, 2018 2:07 PM

I found one of the other posts on this, but not the larger post.

https://discussions.apple.com/thread/8623533

BTW,

This 2018 iPad Pro touch response issue does not happen with thin, plastic film screen protectors.

ONLY glass screen protectors are affecting the touch sensitivity of the 2018 iPad Pro models.

Someone mentioned replacing a glass screen protector with a thin film screen protector does not affect the touch sensitivity of the 2018 iPad Pro models.

View in context

117 replies

Rick600

Level 1

14 points

Jan 13, 2019 4:59 AM in response to clinton114

The problem has nothing to do with the Apple Pencil. It is caused by using a glass screen protector. There is no problem when using a plastic film screen protector.

Nismo216

Level 1

4 points

Jan 13, 2019 6:42 AM in response to Rick600

Rick,

That's not quite true. As I originally posted, I'm using a thin plastic screen projector and having the same issue.

Rick600

Level 1

14 points

Jan 13, 2019 10:55 AM in response to Nismo216

Sorry about that but I don't/didn't see your original post in this thread.

Rick600

Level 1

14 points

Jan 15, 2019 5:20 PM in response to Rick600

And I don't have one of the 2018 Apple Pencils to see what that does with a glass protector.

Jan 20, 2019 8:09 AM in response to dso371

Anyone have any updates? I have tried a matte glass screen protector that had the same issues as the clear. Anyone found a new protector to the market that works?

Danz91

Level 1

8 points

Jan 23, 2019 3:29 AM in response to MrGadgetMan

Me and many other people are having this issue however we are not using any screen protectors

debbygun

Level 1

4 points

Jan 23, 2019 7:51 AM in response to Rick600

My screen protector is installed correctly, with neither face id component covered at the top. It still does not work for me. Also tried to recalibrate face id and it would not let me.