Level 1

12 points

Ipad Pro 2018 11" - Screen Protector Issue

So here's a question that has left me baffled. I have a new 11" Ipad Pro and all good.

However, after applying a Face ID friendly glass screen protector, (I've tried about 5 different brands) in certain lighting conditions the touch screen does not respond. If I then put my hand over the sensors it responds perfectly.

Just to add even if I only stick a screen protecor on half of the ipad completely avoiding the sensors the same issue happens when trying to work on the protector side but not on the part of the screen that remains uncovered.

Without the screen protector on all works perfectly. Its pretty annoying though because it happens a lot.

If anyone can explain or fix this I'd be very grateful. I note on a lot of Amazon reviews that people complain that screen protectors impact sensitivity of the screen but I wonder if they have the same problem as me with the sensors??

I also spoke with Apple support and they had no idea what could be causing it.

iPad Pro 11-inch, Wi-Fi, iOS 12.1

Posted on Nov 30, 2018 10:57 AM

Top-ranking reply

MichelPM

Level 10

81,525 points

Posted on Nov 30, 2018 2:07 PM

I found one of the other posts on this, but not the larger post.

https://discussions.apple.com/thread/8623533

BTW,

This 2018 iPad Pro touch response issue does not happen with thin, plastic film screen protectors.

ONLY glass screen protectors are affecting the touch sensitivity of the 2018 iPad Pro models.

Someone mentioned replacing a glass screen protector with a thin film screen protector does not affect the touch sensitivity of the 2018 iPad Pro models.

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117 replies

MichelPM

Level 10

81,525 points

Mar 19, 2019 2:22 AM in response to LotusPilot

If Zagg, the industry leader in screen protectors for iPads, and other mobile devices, cannot solve the issue with their screen protectors for the new 2018 iPad Pro models, no other screen protector maker is going to solve this issue, either.

The first iPad screen protector maker to solve this issue with the 2018 iPad Pro models is going to make a boatload of cash for awhile.

MrGadgetMan Author

Level 1

12 points

Nov 30, 2018 1:28 PM in response to MichelPM

FYI I already returned my first one on suggestion of Apple support. Same issue with new device. Would prefera solution to the problem.

MrGadgetMan Author

Level 1

12 points

Nov 30, 2018 1:49 PM in response to MichelPM

Thanks appreciate your support and prompt response. Can you provide a link to the other post. New to this and don't know where to look.

Thanks so much

Paul

MichelPM

Level 10

81,525 points

Nov 30, 2018 2:00 PM in response to MrGadgetMan

Wrong post.

I'll try again.

Finding this post isn't going to help you. The situation is the same.

dso371

Level 1

24 points

Jan 8, 2019 2:20 PM in response to lobsterghost1

I totally agree with your comment. My position on this issue is identical.

Nismo216

Level 1

4 points

Jan 13, 2019 6:42 AM in response to Rick600

Rick,

That's not quite true. As I originally posted, I'm using a thin plastic screen projector and having the same issue.

Rick600

Level 1

14 points

Jan 13, 2019 10:55 AM in response to Nismo216

Sorry about that but I don't/didn't see your original post in this thread.

Rick600

Level 1

14 points

Jan 15, 2019 5:20 PM in response to Rick600

And I don't have one of the 2018 Apple Pencils to see what that does with a glass protector.

Jan 20, 2019 8:09 AM in response to dso371

Anyone have any updates? I have tried a matte glass screen protector that had the same issues as the clear. Anyone found a new protector to the market that works?

Danz91

Level 1

8 points

Jan 23, 2019 3:29 AM in response to MrGadgetMan

Me and many other people are having this issue however we are not using any screen protectors

debbygun

Level 1

4 points

Jan 23, 2019 7:51 AM in response to Rick600

My screen protector is installed correctly, with neither face id component covered at the top. It still does not work for me. Also tried to recalibrate face id and it would not let me.

Feb 4, 2019 4:12 PM in response to MichelPM

Has anyone figured out if this issue has been fixed with glass screen protectors?

Feb 4, 2019 4:15 PM in response to marshall210

There does not appear to be any that work 100% yet.

Danz91

Level 1

8 points

Feb 4, 2019 4:50 PM in response to lobsterghost1

I and many other people are also having touch issues even without screen protectors.

Patti

Level 1

40 points

Feb 4, 2019 4:54 PM in response to Danz91

I’ve only had my new iPad for about a week and so far so good on the touch screen. I order a keyboard case for mine and definitely like having it.

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Ipad Pro 2018 11" - Screen Protector Issue