Ipad Pro 2018 11" - Screen Protector Issue

I found one of the other posts on this, but not the larger post.

https://discussions.apple.com/thread/8623533

BTW,

This 2018 iPad Pro touch response issue does not happen with thin, plastic film screen protectors.

ONLY glass screen protectors are affecting the touch sensitivity of the 2018 iPad Pro models.

Someone mentioned replacing a glass screen protector with a thin film screen protector does not affect the touch sensitivity of the 2018 iPad Pro models.

This is a growing, known issue.

There is something going on with the new iPad Pros using glass screen protectors that sffects touch sensitivity.

Thin film plastic screen protectors are not causing these 3rd gen iPad Pro touch issues.

There is something with the glass screen protectors that is causing interference with the touch interface of the new 3rd gen iPad Pro models.

Removing the glass screen protector returns normal touch response to the 3rd gen iPad Pro.

You can submit feedback here.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can also, reach/contct Apple headquarters, directly, in Cupertino, CA about this 2018 iPad Pro screen issue, via the information found in this link below.

https://www.apple.com/contact/

If the glass screen protector, touch screen sensitivity issue is an problem for you, if you purchased this iPad Pro from Apple, you have a 14 day return policy to either try another new unit or get a full refund of your money.

Good Luck to You!

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

Contact - How to Contact Us - Apple

Good Luck to You!

There is no one in ANY of these Apple Support Communities from any Apple product teams, here.

Cognizant or responsible Apple product teams, designers and engineers do not read, nor participate in these Apple technical support communities.

These are, largely, user to user Apple product support communities.

I and others, in these Apple product support communities, are simply Apple product users, just like you, that volunteer our own time and knowledge here.

Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff, as well as Apple Community Support Specialists, assigned to these community forums.

You can submit feedback here.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can also, reach/contact Apple headquarters, directly, in Cupertino, CA about this 2018 iPad Pro screen issue, via the information found in this link below.

https://www.apple.com/contact/

If the glass screen protector, touch screen sensitivity issue is an problem for you, if you purchased this iPad Pro from Apple, you have a 14 day return policy to either try another new unit or get a full refund of your money.

Good Luck to You!

You notice correctly that Apple does not participate on this forum. This is a strictly user to user only forum. The only Apple people here are moderators who check posts to ensure they are not in violation of the terms of use we all agreed to when we joined the forum. And there are community specialists, who provide stock answers to user problems, which have gone unanswered for 24 hours. They never get involved in any thread which asks "why doesn't Apple" type questions.

Apple has a storied history of not acknowledging issues, either hardware or software. That doesn't mean they aren't working on an issue. They just don't publicly state what they are working on. I'm sure enough people have provided feedback to Apple about touch sensitivity, that they are likely checking into this. But this one is tricky. Not everyone has touch issues on iPad Pro. I have two 2018 iPad Pro 11 and neither has any touch issues at all.

I have not, nor will I put a screen protector on either of our iPad Pro 11's. I refuse to use something like Paperlike, which definitely diminishes the stunning HD clarity these iPad's deliver. Apple doesn't sell one, nor do they evidently even recommend one for iPad.

The best thing for you to do is provide feedback to Apple via this link and the more who do so, the more likely it get's the attention of the engineering team: https://www.apple.com/feedback/ipad.html

Have mine in an otter box defender. Just had to knock out their crappy plastic screen guard and put my own on the iPad. The PET screen protectors are film but they are better than nothing and they work 100%.

Ordered this off Amazon UK for my iPad Pro 2018 11" for £9.99 for 2 laminated protectors. Fitted it on 13.03.19 and no problems with Face ID or the touch interface, perfectly normal touch response and gestures. The Oleapholic coating is very good too and not a fingerprint magnet anymore. Don't have an Apple pencil so unable to comment on how that works with the device.

John

Manchester UK

Suggest contacting Apple, again at the link I supplied.

There is no solution for this currently and there is a whole other post with a lot pages with posts from other users having this same issue as you.

Call Apple again and, if possible, calmly escalate this issue to higher Apple supoort personnel.

Good Luck to You!

Not only am I having a similar problem, but the Apple Pencil 2 works very, very poorly with a tempered glass screen protector. I've seen this mentioned in lots of places, but AppleCare blew me off. "No reports in our archive," I was told. Seriously?

Similar problem with Zagg glass+ I just received. No response if the iPad Pro 11" is lying on a surface or in a tablet stand. But, if I touch the metal frame with the tip of one finger it is back to normal. Same problem in an OtterBox Symmetry 360 case. As long as you hold the iPad with one hand (even though no flesh is touching metal) it works OK. I don't have an Apple Pencil so I don't know if that is affected,

MichelPM:

I have already "calmly" contacted Apple via the link. I was just posting a general comment about the Zagg glass+ screen protector which is tempered glass. The Zagg screen protector hasn't been mentioned in this thread. I also opened a case with Zagg.

This is not an Apple problem nor an OtterBox problem. I don't expect for Apple to solve this problem. Apple neither manufactures nor sells the Zagg products. Apple sells only Belkin iPhone screen protectors which can be installed in the Apple Store.

I have never seen a screen protector on an iPad or iPhone in an Apple Store.

I know how to solve the problem: Either take off the Zagg screen protector or hold the iPad in my hand. I usually hold the iPad in my left hand and poke at it with my right index finger.

My solution is simple. While I usually prefer to have a good screen protector on all my iDevices, I will be protector-less on my iPad Pro until someone creates one that doesn't adversely affect touch or Apple Pencil Use. Best Buy no longer sells any. Apple doesn't sell one. And reading through the reviews on Amazon, just about every screen protector has reviews saying they don't work. While film ones do seem to have better reviews, I just don't like how film looks on the screen.

Well, I beg to differ... my 2018 iPad Pro 11” is in a “Supcase” case that includes a thin plastic screen protector and I’m having trouble with the touch screen registering touches. It was fine prior installation of the case.

Nismo216:

What is a "Supcase"? But it doesn't surprise me if the screen protector is part of the case and not adhered directly to the screen. I tried using OtterBox Defender iPhone and Samsung Galaxy phone cases with their built in plastic screen protectors. Same problem. Plus dirt would get caught between the screen and screen protector. I had to cut out the plastic one with an Xacto blade and apply a glass one directly to the screen. You can try removing the plastic screen protector.

The problem seems to be a capacitive dielectric one. The capacitive touch of the "Liquid Retina" screen in the iPad Pro 11 is affected by a glass protector. It now needs both of my hands to provide enough capacitance to register a "touch"‚ my left hand to hold the iPad (with or without a case) and my right index finger to poke and prod the screen.

And I am having a devil of a time typing this. Half the key strokes aren't recognized or the adjacent letter is entered. I was holding the iPad from the back of the case. If I peel the left side of the case back slightly and touch the iPad's metal frame with my thumb it is much better.

What you've described makes me VERY happy I have chosen to forgo a screen protector on my iPad Pro 11. Until one is made that doesn't interfere with the touch screen, my iPad will be in a case, with a naked screen.