iPad Pro screen unresponsive

I just got back the pencil 1 I had sold, only to discover that I cannot have had it paired to the iPad pro 11“ ever.

So it cannot have caused the issue nor can it remove it.

Are the positive experiences with pencil 2 maybe?

Is there a difference?

I'm sorry, did you somehow purchase this forum and have given yourself the right to choose who can or can't participate in this discussion? I'm sure Apple would be surprised to know this. Unless this is your forum, you don't get to tell people which discussions they can participate in.

Anyone can participate in any thread here in ASC as long as they don't violate the Terms of Use we all agreed to when we joined the forum and we are not disrespectful to posters.

Flameout please!

This is in fact not a forum, but a workshop, or at least I abuse it as such.

I tried to do some market research recently, so2speak, and asked if the frequency of the issue maybe has changed over time.

Are we sure that it does occur with IOS 12.3.1? Are we sure it still occurs with fresh iPad pros?

If so where does this knowledge come from and what does it look like quantitatively?

What I want to avoid is that we chew bits and bytes and wreck our nerves when in fact the topic is obsolete, because it has been addressed in a recent update and nobody realized.

I am aware that there may be overlapping issues, so I am talking about „my“ topic where sometimes halve the screen behaves oddly when used with fingers.

What are the facts?

How does any of this analysis and only two users here dominating the conversation/discussion here now help all of the other older iPad Pro users with this same unresponsive screen same issue?

This is not really fair to any of the other users user here using different year iPad Pro models that have been having this touch screen problem for a long time, too!

How is stressing the limits of an iPad help with this the touch screen issue and the normal, every day operation of our iPad Pros?

Everyone having this issue do differnt things with their iPads.

If some users are using their iPads to the point of high internal temperatures, what is the point of that?

iPads are not designed as high end “gaming computers/gaming consoles” despite some tablet gamers using these devices that way.

Who downloads over a 100 apps from iOS App Store at once, anyways?

I think what ever is happenng with your iPad Pros has to be somethng that is common to the all iPad Pro year and models.

I am beginning to think this issue is related to the touch screen and Apple Pencil in all iPad Pro models, but if that is where the issue lies, why is the non-responsive touch screen issues NOT affecting the iPad 6th gen models or any of the newest iPads that are capable of using an Apple Pencil now?

We are still really in the dark to what is causing this issue and why is it only happening to a small fraction of iPad Pro models.

I do not understand the pessimism, sorry.

And certainly I do not want to dominate a discussion.

The feedback about the temperature triggered me, because we see a random element and temperature sensitivity might explain it, I stated that understanding before.

Then the correlation with IOS12 was brought up and, after pursueing a certain hypothesis with the touch screen controller access software, we were curious if 12.4 makes a difference. This was the first statement that it did at least not go away fully.

For all affected it may well be of interest to have a chance to deterministically demonstrate the issue and get a replacement.

This is the implicit support provided.

The assumptions about the underlying cause will never be resolved here due to Apple’s secrecy.

And my experience is: If you get one issue thoroughly addressed, suddenly others, related ones, also go away.

That certain models are not affected is not really surprising to me.

What do we really know about the fine differences between devices (“ECOs”) or test procedures?

I am sure they are not all created equal (though they ought to be), not least due to several suppliers and manufacturing locations etc.

This is for Apple to tidy up and manage, but the best we can do here is to make a sporadic issue a predictable one.

That helps.

And any other related topic can be stated and analyzed too.

Yeah.

Okay, your points and investigations on this issue are valid ones to be sure.

But the I just feel like all the focus is on the current 2018 model iPad Pros when older 12.9 and 10.5 inch models, with much different specs, are experiencing the exact same touch screen issue, as well.

I am just as frustrated as everyone else here as I really want to upgrade my iPad Pro to the latest iOS versions, but feel I cannot do so for risk of seriously affecting the current performance of my iPad Pro, in the event my iPad Pro falls into this minority group of problematic iPad Pro models.

I occasionally use it while plugged in, but that's only for a few minutes here or there, and I haven't noticed the heat problem to be any better or worse. (I haven't noticed)

Oddly, it doesn't always get hot, even when I'm using it more or less continuously (not plugged in), over several hours. It doesn't seem dependent on what I'm doing (I do a lot of simple games -- not the online stuff or the high intensity, high memory stuff -- more like puzzles. I don't use it for streaming. I don't do a lot of up/downloading). I do have it in the Moleskine case Apple sells/sold, but I noticed it also heats up when not in the case, so IDK.

The whole situation seems odd. I take extremely careful care of my devices. Even the Apple support people were surprised at the condition of the device after six months (even the case didn't have a scratch or stain on it). I don't know why I'm having such bad luck with this issue recurring on each new device. I just keep hoping next time they replace it, it will be OK.

oh that was a great insight Michel. I was using it while charging and never made the connection that this is why it gets so hot. I should say at least with the 2018 model, it only gets hot if you charge it while doing something intensive. so charging while streaming has no effect but a heavy game which uses the charge quickly does. I guess that is a normal use scenario that gets the ipad hot. I think i'm ready to send my feedback to apple about a reliable way to reproduce the issue now although i doubt it will come as a shock. worst case they might ignore it, I'm aiming that they would at least consider this when designing the next one. I may be demanding too much but i expect ipad to work just as well while charging as otherwise at least until they come up with mobile battery tech that will last 10 hours under heavy use (weekend gaming sessions!). After all it is being marketed as a supercomputer.

Sure, it will take a night or so.

But if it yields an insight, that would be worth it.

But there is a more aggressive way for people who are eager to make a nice video:

Open the iPad (you must be committed to the cause ...), expose the chips on the logic board (while still operating the device) and treat them with cold spray.

IF there is a temperature-related anomaly this method always brings it to light.

Mentioned earlier: Mine gets hot as blazes, and doesn't have to be plugged in to do it.

I rarely use it while charging.

I have to admit, this whole discussion is pretty interesting. I quit bothering to either pull apart or do repairs on Apple products back in the early 2000's, when they started gluing everything shut.

iPad Pro was Never, EVER marketed as a “supercomputer”. EVER!

It WAS marketed as an alternative to a laptop computer, but never explicitly stated as a “replacement” for a laptop computer.

For some user who are not computer savvy, new to computing, in general, or whose computer needs are very modest, an iPad or iPad Pro CAN be a viable alternative/replacement for a more complicated full featured laptop or desktop computer, despite the higher prices for the iPad Pro model versions.

Michel careful of absolutes. Not only was it marketed as supercomputer. i saw it called such on apple.com main product page. just type ipad pro supercomputer in google. they even said this about 2016 regarding the weaker model

https://www.google.com/amp/www.itechpost.com/amp/articles/17286/20160419/apples-latest-ipad-pro-gadget-small-supercomputer.htm

Sorry, but it was NEVER marketed as a "Super Computer" by Apple. Never. Not once. If iTech, the source you referenced who is not affiliated with Apple, chose to call it such, that is on them. But Apple at no time has ever called or advertised iPad Pro as a super computer.

Does it matter what it is called?

In 2005 I designed a logic board which was a supercomputer according to export classification though it was never intended as such. The A12X chip today beats it in performance, but the bar for the label has been raised in the years since.

My judgements about the issue here are derived from debugging the device then. That‘s exactly what bugs in dense high-performance units look like. Lots of different aspects come together and influence each other, that‘s why hardware is hard, even if you can patch some things with software.

IBM had good public material about it, but you only really understand it after you have learned it the hard way.

For the sake of adequate troubleshooting we better treat it like a supercomputer.

It is a super iPad with a super-difficult-to-nail-down touchscreen issue.

Could anyone tell me how to stop receiving emails every time there's a post, please? I've clicked the "following" button at the top right and it goes from dark grey to light grey and then says "follow". If I close the window and reopen it, it is dark grey and "following" again.

Mailbox is full of people arguing about off topic things.