iPad Pro screen unresponsive

Um, it is marketed as super computer with all those shiny numbers Apple show on how it’s faster than anything out there and how they keep showing us ads where it’s being marketed as computer replacement. You must be either ignoring the Apple message here or trying to act like you know nothing.

Yeah, I am going to wait and see if a new one is released. In the meantime I have sold my replacement iPad Pro while I had the chance and I’m hoping the same issue doesn’t happen again on the next one I get.

Same problem continues on version 12.4.1.

I have an ipad pro 12.9 first generation. The problem first showed up about 6 months ago (about the time 12.2 came out, I think). The problem was intermittent and gradually became worse. I do not have an apple pencil. I have a case for the ipad (not a screen protector) and the problem seems less frequent when I take the ipad out of the case and run it "bare". But the problem never goes away. In landscape mode, playing a game, the bottom 1/4 of the screen will ignore touches and I will lose characters when I type. I lose more texts inside some games than I do in a text editor (e.g. discord or Notes).

One of the stated hypotheses is that light leaks are associated with this problem. I regularly use my ipad (2015 pro 12.9") in a completely dark room either flat on my bed or in an ipad case that holds the ipad close to vertical. If there were light leaks, I would see them, especially when the ipad is laying flat. The sometimes-unresponsive bottom 1/4 of the screen shows up in both positions of the device.

Well,

This time around, I am upgrading to iPadOS on the 24th.

I have been too fearful to upgrade my iPad Pro for the past two years and mainly because of this nagging, unpredictable unresponsive touch screen issue that had really had started with iOS 12.

iPadOS is too much of a radical improvement to iOS to miss out on this time around.

So, I am just going to take a deep breath, take a risk, take a leap of faith and hope for the best possible upgrade outcome.

For those iPad Pro users already affected by this intermittent, unresponsive touch screen issue, I only hope that iPadOS will solve or reduce/mitigage this issue.

P.S. if you try to google “ipad pro 12.9 screen” the next phrase what google auto-suggests is “stops responding” along with the similar phrases. So I truly believe large number is affected.

BTW, did anyone observe this issue with magnetic folio cover?

OK, few questions then:

1) how could you explain that certain areas of the screen are more susceptible to unresponsiveness?

2) what if the issue is not only hardware-centric but human-centric as well? Some people have specific electric body resistance etc so they generate more static electricity. This would explain why for some people this issue is recurrent and certain people never observe this

Turning off the iPad Pro for a few days does not eliminate the problem. I've done this several times (for reasons that have nothing to do with this bug) and have not seen a difference in the tablet's behaviour.

Are we confident that this problem is limited to ipad pro's? If that is confirmed, I'll trade in my ipad pro 12.9" for a 10.5" non-pro. This is an irritating problem. I don't buy technology for the joy of cursing at it when it doesn't work.

That's kind of weird/funny about the dirty screen.

I have combination skin and my finger tips are always very oily.

I only clean the screen on my iPad when I need to use my own third party stylus for drawing or writing.

My screen can get pretty crummy with oily fingerprints.

Do you do anything else with your iPad Pro other than play resource intense games?

I wish we had a database of all of the apps that users with “the problem” have installed. Then we could find out if we share a common app.

I’m sure that the crash reports Apple normally receives often provides crucial info (list of installed programs) for diagnosing crazy issues like this. But since we aren’t crashing - we aren’t sending crash reports.

Mostly just non-resource intensive games (Hayday's the worst, so of course I play it a lot). Otherwise just puzzles, some texting, some email, very occasionally listen to youtube. I use it for a lot of hours every day (probably five or six total - might be overshooting). Recharge at night and shut it down about once a week to rest. I keep it in a Moleskine case, which protects the screen nicely.

Yeah,

Like I stated, there appears to be no rhyme or reason for an iPad Pro to get this unresponsive touch screen issue.

No way to know what set of circumstances sets off this issue.

If there is some sort of iOS/software conflict, there is just no way to predict whether an iPad Pro will get this issue, or not.

I am wondering if this is more of an issue with iPad Pro models that use the 120 Hz screen refresh technology as this intermittent, unresponsive touch screen issue is NOT as common with older 2015, 2016 iPad Pro models, which do not have this screen refresh feature.

Is there a Setting in Display settings to toggle this feature OFF to test?

The only thing I've found unfortunately predictable is that in four to six months, it will start to go bad. I would love for that to go away. Just unlucky, I guess. Maybe I shouldn't take such good care of it. Maybe I spoil them.

There is one other set of things it does, but it's harder to describe. When it gets to its frequent stage of acting up, some odd stuff happens, such as:

• I will touch one part of the screen, but a different part will react
• Things I'm dragging on the screen will behave as though I just let go of them
• Things I'm holding still on the screen will behave as though I just let go of them (and no, I don't drag my pinkie)
• Things I'm dragging on the screen will just freeze in place (not the whole game, just the item)
• The screen will behave as if I touched it when I didn't
• The device will...what's the word...minimize(?) an application from a random touch anywhere on the screen
• So far blowing on it doesn't cause it to do anything (had to try, you understand)

And my device does sometimes get (what I like to call MacBook Pro) hot when using a program like Hayday. Not so much with the less hefty apps. Plugged or unplugged; doesn't matter. Now, it doesn't ALWAYS get hot, and there's no specific circumstances under which it does, but sometimes it does.

I do believe Apple will have to muddle their way through this one. Eventually, this will end, and something else will start, and we can begin this whole process all over again.