Cannot access a website

Both my husband and myself have IPhone 5C’s and iPad-4th generation. He recently created a website through Go-Daddy and Wix but we cannot access the website on any of our pieces of equipment. However, our daughter has an IPhone XR and iPad-pro and she can. Why?

iPad, 10

Posted on Feb 20, 2019 5:54 AM

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Posted on Feb 21, 2019 12:10 PM

Did you try clearing history and website data? Tap Settings - Safari - Clear history and website data. Retry accessing the site.


So you have no problem accessing the website with iPad Air (I assume it is running iOS 11 or 12) but iOS 10 devices can't access the website. This sounds like digital certificate trust issue. Perhaps iOS 10 does not have the root certificate in its certificate store.

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Cannot access a website

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