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Level 1

16 points

Samsung Portable SSD T5 not recgonized on Macbook

Yesterday I bought a Samsung Portable SSD T5 for my Macbook. At first everything was working fine and I uploaded all of my files and then I made the mistake of updating the SamsungPortableSSD software. Now every time I plug in the hard drive the software launches and says "No Samsung Portable SSD is connected." I've plugged the hard drive into other computers (a windows pc) and it works fine. It's just on my mac that it isn't registering. I think it's because of the updated software but I'm not 100% sure. It was working fine before I updated it.

I've also tried erasing the drive on my mac but it says it isn't compatible and can't erase. I also can't seem to uninstall the SamsungPortableSSD software (and then just re-downloading it), and I feel like that would be a viable solution, just can't seem to work it out.

If anyone knows anything I could possibly do to fix this, I'd really appreciate it. Thank you :)

MacBook, macOS 10.14

Posted on May 28, 2019 9:27 AM

Best reply

_bburr Author

Level 1

16 points

Posted on May 30, 2019 7:15 PM

Absolutely! Here's what I did. In a Finder window, click "go" in the toolbar and then "go to folder" and type in this -> "~/Library/Application/Support/PortableSSD" (or just copy and paste!). From there, there should be something labelled either "CleanupAll.scpt" or CleanupPSSD.scpt" that's the code you need to run. Hope this helps! It took quite a bit of scouting for me to find this solution, so let me know if you need any other help. My drive now works perfectly. Hope it works for you, too! :)

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49 replies

lathain

Level 1

9 points

Oct 14, 2019 8:09 AM in response to _bburr

Hi There

Please know that Samsung T5 SSD Driver Software is not compatible with Catalina.

Use the method as described by _bburr below and it seems to work.

But had to use it every time to open the SSD.

Nov 21, 2019 6:46 AM in response to jeremy_lia

Yes I am in same boat and not sure I understand where to put that "~/Library/Application/Support/PortableSSD" I opened finder there's no go button or commas and I put the link in the search and nothing - I am probably doing something wrong! thank you in advance!

Dec 5, 2019 10:11 PM in response to _bburr

Hi there, I tried to copy paste and to type what you mentioned above, but after I hit enter, nothing pops up. I have the Samsung SSD T5 issue you are having and cannot get my mac to recognize or show the drive.

data2020

Level 1

4 points

Dec 15, 2019 8:18 AM in response to KimApache

kim.. look on page 1 of this thread . jiggamurf posted some very helpful pics of what to do. when you click on finder you are not looking the box that pops open , you are want to select GO from the from the list at the top of the screen in the background , by the apple symbol in the corner. follow the steps from there. I had the same issue.

_bburr Author

Level 1

16 points

May 28, 2019 10:43 AM in response to _bburr

I fixed it! I had to run the software's own clean-up code to fully uninstall it. Once I did that, I was able to reinstall the outdated version of the software and it works fine now :)

Jul 13, 2019 8:23 PM in response to AnikoS

AnikoS.. Open up Finder and on the top menu bar you’ll see “Go”. I put some pictures up.

Jun 2, 2019 8:32 AM in response to _bburr

Thank you so much for your help and your detailed explanation! It works fine now :)

Jun 13, 2019 2:20 AM in response to AnikoS

Hi! Try inserting "~/Library/Application Support/PortableSSD" instead. Hope it works!

Jul 12, 2019 3:20 PM in response to jeremy_lia

HI,

On my MacBook Air running Mojave, I don't have this application path. The portablessd folder isn't there

Lanny

Level 6

13,183 points

Aug 18, 2019 9:30 AM in response to _bburr

If you're not going to use the drive with a Windows PC, you should format it as APFS instead of ExFAT and dump any of the software that came with it.

Aug 22, 2019 5:12 PM in response to _bburr

Can you tell me how you did this please? I'm having the same problem

Reiyer

Level 1

8 points

Aug 23, 2019 12:24 PM in response to _bburr

I'm on 10.14.6 Mohave and this fix works. Remember to open Terminal and run the .scpt file using the osascript command like so:

osascript /example/path/to/AppleScript.scpt

sumeetd

Level 1

4 points

Aug 28, 2019 12:02 PM in response to bgray1125

I have tried pasting both extensions, and still I can't find the folder. What should I do?

And samsung tech support was completely useless. No help at all.

apasks

Level 1

4 points

Sep 1, 2019 1:49 PM in response to _bburr

Thank you all for the help. Going to try this out and see what happens.

apasks

Level 1

4 points

Sep 2, 2019 9:55 AM in response to _bburr

I did the same thing yesterday, was able to use the SSD but today I am getting the same error message.

Should I re-do all of the steps? Can't get in touch with Samsung because of the holiday..

Samsung Portable SSD T5 not recgonized on Macbook