Level 1

16 points

Samsung Portable SSD T5 not recgonized on Macbook

Yesterday I bought a Samsung Portable SSD T5 for my Macbook. At first everything was working fine and I uploaded all of my files and then I made the mistake of updating the SamsungPortableSSD software. Now every time I plug in the hard drive the software launches and says "No Samsung Portable SSD is connected." I've plugged the hard drive into other computers (a windows pc) and it works fine. It's just on my mac that it isn't registering. I think it's because of the updated software but I'm not 100% sure. It was working fine before I updated it.

I've also tried erasing the drive on my mac but it says it isn't compatible and can't erase. I also can't seem to uninstall the SamsungPortableSSD software (and then just re-downloading it), and I feel like that would be a viable solution, just can't seem to work it out.

If anyone knows anything I could possibly do to fix this, I'd really appreciate it. Thank you :)

MacBook, macOS 10.14

Posted on May 28, 2019 9:27 AM

Top-ranking reply

bgray1125

Level 1

8 points

Posted on Aug 23, 2019 1:15 PM

Ok so the solution to this as of right now is to completely uninstall the portableSSD software then install the older version of the software version 1.6.2. Only version 1.6.2 will work right now.

The issue is that in the newest version of OS in Mojave, apple as created stricter protocols for 3rd party software. All software will need to have all of there kernel files approved by apple prior. (something like that anyways, I'm not a programmer.)

There is plenty of internet gossip about this new security change by apple, they gave notice to companies but not all companies have implemented it yet. So I'm sure at a later date there will be a SSD software that is updated that works with Mojave, but for now you need to get an install copy of PortableSSD v 1.6.2. The only way you can get it is by emailing Samsung support here: samsungmemory@hanaro.eu

They got back to me pretty quick, I sent the email in the evening and got a copy from them the next morning. As soon as I installed it, it worked immediately.

You can fully uninstall the ssd software by doing the following these steps:

Open finder, in the go dropdown on the top left select "Go to folder..."
paste in the following, ~Library/application support/portableSSD (if this doesn't find the file directory, try ~Library/application support/samsungportablessd)
in the folder you will see a few different files, double click to open the CleanAll.scpt (make sure you have admin privileges)
Click the 'play' symbol on the top left of the window. This will erase all SSD software buried within the library systems and uninstall the software. (note: I had errors here, mainly files that aren't found. From my understanding, these are the missing kernel files that are causing it not to work. don't worry though, even with errors the soft ware will uninstall.)
Now the software is uninstalled, delete any left over shortcuts and empty your trash.

Good luck and I know how you feel!

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49 replies

Aug 21, 2019 11:21 AM in response to _bburr

I have done everything in this thread a few times now and I'm still not able to get Mojave and SSD software to load without saying it is disconnected. I was able to get it working on an old mac running high sierra but no luck with Mojave. _bburr were you running Mojave as well? Also, what version of the Samsung SSD software were you running to get it to work. Ive been keeping an eye out for the "allow" button in security and privacy but nothing has shown up. Are there any other helpful tricks to figure this out?

Aug 21, 2019 12:51 PM in response to marcfromsalina

I have been trying both because i have not been able to get either working. I just was on 1.6.2.35 which came with the drive, and it wasn't working for me. I have since updated to 1.6.4 to test, and that doesn't work either. Im happy to run the clean up script again, but I've done this plenty of times this morning with the same result.

Does 1.62.35 not work either? If not, I'll see is an even older version is available.

BTW, the last time i updated the ssd software I got this message, "System Extension Blocked A program tried to load one or more system extensions that are incompatible with this version of macOS. Please contact “Samsung Electronics” for support." I've assumed this is the same issue Ive been trying to work around though.

sumeetd

Level 1

4 points

Aug 30, 2019 11:05 AM in response to bgray1125

Thanks for your help! Managed to find the root folder as you shared! Thanks so much for you help. I can't believe how useless samsung was in supporting their product and their lack of knowledge or desire to learn how to rectify this issue.

Thanks again!

Sep 12, 2019 5:10 AM in response to _bburr

Hi, all. Great reading this. Gives me hope that I may be able to restore my photography for the last year.

The issue I’m having is

the ssd software folder is nowhere to be found on my computer. There is no application— as I have deleted it— and there is no cleanupscript in sight.
When I attempt to install an older version, the Mac tells me that there is already a newer version and I must uninstall it before attempting to install the older version.... but the newer version does not exist...
My T5 SSD mounts as T5_Setup, launches the SSDSoftware, and continues to say “disconnected”
The T5 (mounted are T5_Setup) contains only three files now— the SSDSoftware application, a .exe installer for windows, and a .txt read only for android.

Any help/ideas is/are greatly appreciated. I am at a loss.

Sep 16, 2019 2:48 AM in response to _bburr

You can try the hard drive to another computer or connect it with other USB ports. If it all not get working, you can follow the next solution to fix the external hard drive not recognized on Windows computer and Mac, and you can recover lost data from external hard drive with Recoverit Data Recovery.

thanks

Oct 4, 2019 10:55 AM in response to _bburr

I am having the same problem. Exactly the same way as you described it. I followed the steps below but when I look for the "CleanupAll.scpt" or CleanupPSSD.scpt", its nowhere to be found. Not sure what to do.

Nov 21, 2019 6:46 AM in response to jeremy_lia

Yes I am in same boat and not sure I understand where to put that "~/Library/Application/Support/PortableSSD" I opened finder there's no go button or commas and I put the link in the search and nothing - I am probably doing something wrong! thank you in advance!

Dec 5, 2019 10:11 PM in response to _bburr

Hi there, I tried to copy paste and to type what you mentioned above, but after I hit enter, nothing pops up. I have the Samsung SSD T5 issue you are having and cannot get my mac to recognize or show the drive.

Jun 2, 2019 8:32 AM in response to _bburr

Thank you so much for your help and your detailed explanation! It works fine now :)

Jul 12, 2019 3:20 PM in response to jeremy_lia

HI,

On my MacBook Air running Mojave, I don't have this application path. The portablessd folder isn't there

Jul 13, 2019 8:23 PM in response to AnikoS

AnikoS.. Open up Finder and on the top menu bar you’ll see “Go”. I put some pictures up.

Aug 22, 2019 5:12 PM in response to _bburr

Can you tell me how you did this please? I'm having the same problem

sumeetd

Level 1

4 points

Aug 28, 2019 12:02 PM in response to bgray1125

I have tried pasting both extensions, and still I can't find the folder. What should I do?

And samsung tech support was completely useless. No help at all.

apasks

Level 1

4 points

Sep 1, 2019 1:49 PM in response to _bburr

Thank you all for the help. Going to try this out and see what happens.

apasks

Level 1

4 points

Sep 2, 2019 9:55 AM in response to _bburr

I did the same thing yesterday, was able to use the SSD but today I am getting the same error message.

Should I re-do all of the steps? Can't get in touch with Samsung because of the holiday..

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Samsung Portable SSD T5 not recgonized on Macbook