Samsung Portable SSD T5 not recgonized on Macbook

Yesterday I bought a Samsung Portable SSD T5 for my Macbook. At first everything was working fine and I uploaded all of my files and then I made the mistake of updating the SamsungPortableSSD software. Now every time I plug in the hard drive the software launches and says "No Samsung Portable SSD is connected." I've plugged the hard drive into other computers (a windows pc) and it works fine. It's just on my mac that it isn't registering. I think it's because of the updated software but I'm not 100% sure. It was working fine before I updated it.

I've also tried erasing the drive on my mac but it says it isn't compatible and can't erase. I also can't seem to uninstall the SamsungPortableSSD software (and then just re-downloading it), and I feel like that would be a viable solution, just can't seem to work it out.

If anyone knows anything I could possibly do to fix this, I'd really appreciate it. Thank you :)

MacBook, macOS 10.14

Posted on May 28, 2019 9:27 AM

Top-ranking reply

bgray1125

Level 1

8 points

Posted on Aug 23, 2019 1:15 PM

Ok so the solution to this as of right now is to completely uninstall the portableSSD software then install the older version of the software version 1.6.2. Only version 1.6.2 will work right now.

The issue is that in the newest version of OS in Mojave, apple as created stricter protocols for 3rd party software. All software will need to have all of there kernel files approved by apple prior. (something like that anyways, I'm not a programmer.)

There is plenty of internet gossip about this new security change by apple, they gave notice to companies but not all companies have implemented it yet. So I'm sure at a later date there will be a SSD software that is updated that works with Mojave, but for now you need to get an install copy of PortableSSD v 1.6.2. The only way you can get it is by emailing Samsung support here: samsungmemory@hanaro.eu

They got back to me pretty quick, I sent the email in the evening and got a copy from them the next morning. As soon as I installed it, it worked immediately.

You can fully uninstall the ssd software by doing the following these steps:

Open finder, in the go dropdown on the top left select "Go to folder..."
paste in the following, ~Library/application support/portableSSD (if this doesn't find the file directory, try ~Library/application support/samsungportablessd)
in the folder you will see a few different files, double click to open the CleanAll.scpt (make sure you have admin privileges)
Click the 'play' symbol on the top left of the window. This will erase all SSD software buried within the library systems and uninstall the software. (note: I had errors here, mainly files that aren't found. From my understanding, these are the missing kernel files that are causing it not to work. don't worry though, even with errors the soft ware will uninstall.)
Now the software is uninstalled, delete any left over shortcuts and empty your trash.

Good luck and I know how you feel!

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49 replies

Sep 22, 2019 3:35 AM in response to Gajesh.Namdeo

Correction : The step 1 is Command+ SpaceBar

Oct 8, 2019 8:03 PM in response to _bburr

There were no scripts in there. It was only the app yet digging into the app there were no cleanupall.scpt found.

lathain

Level 1

9 points

Oct 20, 2019 2:39 AM in response to Gajesh.Namdeo

Thank you very much.

Sep 26, 2019 11:00 PM in response to lnorton44

Hi Inorton,

First thing do not format you hard drive and do not repeatedly connect and disconnect the disk. This might risk damaging disk or data loss. Just remember nothing is wrong to your hard disk, unless physical TTL logic is damaged.

Now, coming back to this issue...

1) No need to connect your hard disk just keep it aside first...( because I suspect Mac is accessing app from within the SSD)

2) you may or may not have updated/replaced the preinstalled available package which comes with new inside SSD )

3) I had faced the same issue.... and it cannot install complaining already latest update is available..

4) I have to completely empty the Recycle bin. Don’t select and delete files, choose option empty recycle bin. I tried making backup of Recycle bin in new folder and even filtering all Samsung driver files and removed From MacBook completely but it doesn’t overcome the error message to stop appearing.. so you have remove all files from MacBook Pro. ( 5) You have to restart the MacBook after that. Because I feel like Linux IOS keep historical executable file in temporary or in swap file system even after removing... and once you restart system it throw them from virtual buffer memory.

6) Later, I again reinstalled the latest updated version of Samsung PortableSSD app, by which I could able to see again the uninstall script of Samsung (cleanup.scpt) .

7) After that follow the uninstallation as mentioned by other people here. Or for step by step procedure you can access my wordpress blog Link I shared in one of my previous reply.

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Samsung Portable SSD T5 not recgonized on Macbook