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Level 1

16 points

Samsung Portable SSD T5 not recgonized on Macbook

Yesterday I bought a Samsung Portable SSD T5 for my Macbook. At first everything was working fine and I uploaded all of my files and then I made the mistake of updating the SamsungPortableSSD software. Now every time I plug in the hard drive the software launches and says "No Samsung Portable SSD is connected." I've plugged the hard drive into other computers (a windows pc) and it works fine. It's just on my mac that it isn't registering. I think it's because of the updated software but I'm not 100% sure. It was working fine before I updated it.

I've also tried erasing the drive on my mac but it says it isn't compatible and can't erase. I also can't seem to uninstall the SamsungPortableSSD software (and then just re-downloading it), and I feel like that would be a viable solution, just can't seem to work it out.

If anyone knows anything I could possibly do to fix this, I'd really appreciate it. Thank you :)

MacBook, macOS 10.14

Posted on May 28, 2019 9:27 AM

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_bburr Author

Level 1

16 points

Posted on May 30, 2019 7:15 PM

Absolutely! Here's what I did. In a Finder window, click "go" in the toolbar and then "go to folder" and type in this -> "~/Library/Application/Support/PortableSSD" (or just copy and paste!). From there, there should be something labelled either "CleanupAll.scpt" or CleanupPSSD.scpt" that's the code you need to run. Hope this helps! It took quite a bit of scouting for me to find this solution, so let me know if you need any other help. My drive now works perfectly. Hope it works for you, too! :)

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Samsung Portable SSD T5 not recgonized on Macbook

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