Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

10 points

"Allow App and Book Assignment?" notification never stops. How do I accept terms of service? No accept / Agree button?

Hello,

Using the iPhone of various models After I install a program called Microsoft Intune Company Portal and I sign in to the program and it creates a management profile, A popup keeps showing up called.

"Allow App and Book Assignment?"

"i.manage.microsoft.com" would like to assign apps and books to you.

When i press Continue It opens a 2 page Apple Media Terms and Service agreement (ToS).

But after you view 2 pages , there's no way to accept the agreement or continue.

There's an email option, but emailing the ToS does not allow one to proceed foward.

I can close out the ToS, but the i.manage.microsoft.com pop will appear all the time.

It's driving me crazy. I can't text, I cant surf , I can take a picture, read a text or use apps, without this popup coming up all the time. This happens with various Iphone models. Becuase I install the intune software for work employees.

iPhone 8

Posted on May 31, 2019 1:50 PM

Best reply

MF_Hawk Author

Level 1

10 points

Posted on Jul 5, 2019 3:15 PM

I also brought this issue up with microsoft and this is the workaround they concluded:

https://social.technet.microsoft.com/Forums/en-US/bd0f27e7-9289-4364-8ea7-2cca74a3bd2b/imanagemicrosoftcom-pop-up-notification-wont-stop-popping-up-cant-agree-or-progress-past-2?forum=microsoftintuneprod&prof=required

++ What you have to do is install Intune and complete the install and registration on the iPhone.

Then you do the same on the iPad. (using the same user's credentials.)

++ On the Ipad though you will be able to press the "agree button" on the terms of service

++ Once you do that on the Ipad, the settings are transferred to the Iphone through Intune

++ And your phone should not have any more pop ups, because it did it on the Ipad.

++ Lastly remove the Ipad from the user's phone in the Intune --> devices.

*Note: i haven't tried doing this on another Iphone that already works*

Microsoft says this is due to the latest IOS versions affecting intune on Iphones. Who knows who's at fault, this is a workaround and hopefully will be fixed so we dont have to rely on an Ipad.

View in context

Similar questions

37 replies

bjrch

Level 1

4 points

Sep 20, 2019 10:51 AM in response to brianx22

iOS 13.1 will be released September 24th to fix an issue whereby an attacker can access to access your contact without having biomatrical or passcode available. Hopefully they will fix this issue as well, but limited hope on this side.

bjrch

Level 1

4 points

Sep 26, 2019 12:55 AM in response to matt2900

Unfortunately the same here. Interesting is to see the way they are trying to resolve this issue. Instead of enhancing the Apple Terms template they stuck a Cancel/Agree at the bottom, which triggers an accept terms pop-up that doesn't do anything.

AW-Admin

Level 1

4 points

Sep 26, 2019 5:18 PM in response to bjrch

I can confirm that too. Both IOS 13 and 13.1 act exactly as described. There is "Agree" button now, but it doesn't work! Also to confirm that it is not Microsoft Intune issue. We have AirWatch and have exactly the same issue and started experiencing it at the same time. No "Cancel" or "Agree" buttons since IOS 12.1.2 - that is the last one I confirmed worked for us and had buttons. IOS 13 (and 13.1) brings the buttons back, but they do not work. I've called Apple Business support and opened a ticket on this one like 4 month ago (as many other people, I'm sure), but it is still not fixed!

That is insane that they can't fix that for so long. We still have to use a workaround with the older IOS for each user we're adding to our MDM. MDM was suppose to make our life easier and cut down the time needed to setup a new phone. Because of this bug it actually takes longer then to do config manually. We do use iPhones with older OS (11.x) and not an iPad as described in the workaround and it works OK.

Jul 1, 2019 6:37 AM in response to bjrch

We are having this same issue. Any resolution yet? I called apple enterprise support and they told me they could not help as it was an Intune issue.

Jul 3, 2019 3:13 PM in response to Caretsarbtiern

I’m having the same issue is this resolved yet?

bjrch

Level 1

4 points

Jul 3, 2019 3:22 PM in response to sergiolvilla09

No resolution yet. Interesting response, as Apple responded to me it is an issue with Apple.

Jul 4, 2019 3:05 AM in response to bjrch

How was your Issue ? 

Jul 4, 2019 3:07 AM in response to Caretsarbtiern

How was your Issue, How did you find that ?

Jul 26, 2019 4:26 PM in response to chrisbwm

MAM-WE users are still working without issue but this bug has completely stopped our Intune MDM pilot and subsequent roll out.

Aug 9, 2019 5:06 AM in response to MF_Hawk

Any update on this. We are having the same problem in our company. We are stucked now with a bunch of Iphones that we cannot use.

Aug 21, 2019 5:37 PM in response to MF_Hawk

www.eastcoastsurfing.net

Cheers!

Aug 22, 2019 1:28 PM in response to MS_Intune

Bump

hirdesw

Level 1

4 points

Sep 2, 2019 6:44 AM in response to MF_Hawk

We also have exactly the same, We are working with XenMobile and after enrollment the messag pops up every 10-15seconds.

There is no way to stop this.

verry annoying.

Apple pls. investigate and fix.

brianx22

Level 1

4 points

Sep 12, 2019 9:55 AM in response to JD-Fresca

Can you please share exactly what you did with your enrollment profile? I've tried everything else to fix this issue...so frustrating! Thank you!

Sep 16, 2019 10:27 AM in response to mnejmantowicz

I was able to get the message to quit popping up by turning off auto downloads in my iTunes account.

"Allow App and Book Assignment?" notification never stops. How do I accept terms of service? No accept / Agree button?