Powerbeats Pro Connection problems

Same problemes here with Android phone (Samsung S9+). This issue has nothing to do with the device. It seesm to be a firmware or hardware problem of the powerbeats pro. I'm running the current firmware.

I received my pro PBPs back from Apple. No change. Even though I have well documented the issues, all they run is a quick diagnostics without even looking at the ticket. I reported the microphone is cutting out. The standard diagnostic paper they put back in the box doesn't even say they tested the microphones. They were very efficient with the process of shipping me the box, and turning it around so I'm sure how they measure themselves for metrics looks fantanstic. But they do not survey the customer afterwards to ask how the customer feels about the service that was supposedly performed, and whether their issue was actually addressed. Wrong metrics.

I'm very disappointed in Apple's support of their product, their poor processes, and lack of product quality in what they shipped with the PBPs. I don't recommend anyone purchase PBPs given the issues. The Powerbeats 3 on the other hand have worked flawlessly. It's hard to understand how you can have a successful product with the software issues worked out and then drop backwards so far with the newer product. I guess that's what happens when you develop with completely different teams.

I did do some additional troubleshooting and determined my microphone issue is related to only my right earbud. When your PBRs are paired to your iOS device, you can go to Settings->Bluetooth->PBR (whatever yours are called)->Microphone and then switch it from "Automatically Switch" to either "Always Left" or "Always Right". Call someone and switch it back and forth while on the call, talking. Have the other person report on the sound quality of each microphone. I think this is why my microphone was intermittent, because the device was automatically picking which microphone based upon its algorithm. I do put the earbuds in my ear in different orders, and sometimes only use one or the other.

If Apple had tested my microphones, they would have seen/heard the difference.

Had the same exact experience unfortunately

the shipping process of the device from you and to you back is very good and fast but they don’t really check the issues based on our feedback. Very disappointed

had the exact same thing happen to me. nonstop connection issues, sent in to repairs TWICE and both times they deccided nothing was wrong with them after 20 minutes (took nine days for repairs to even receive the earphones). I was put in touch with a senior apple customer care person who ended up ghosting me (stopped returning my calls). when i went back to the store for the 8th or so time, the geniuses finally decided to replace them. they did that and i have new ones with fewer connection issues, but still not good. That's the best i could do. i think apple knows it's shipping lemons. Ghosting is now a customer care method at apple. keep arguing with them until they exchange them for you, you might get better ones. Also one person told me the reason they kept returning them anc claiming they were fine is because the problem was labeled as "continuous" as in right out of the box you'll have the problem as opposed to "intermittent" meaning you have to use them for a while to get the problem. this is my last apple product. currently looking to offload powerbeats and my new macbook pro as a result of this experience: paid 250 plus tax for earphones for a summer vacation, ended spending all my time with apple on the phone, doing nothing. they even asked me to start testing them on various devices to see if they should contact the engineers at apple about this. they wanted me to spend time testing their faulty product, on my time and on my dime.

Have had my Beats for about a month now and without any warning connection problems have started to randomly occur. This is very frustrating as I use them daily and for $350 they should perform without issue. I have started to check the card after placing them in the charging case. Last night, placed them in the case...checked to ensure they were charging and this morning went to use them and the right one was not charged. These are completely random occurrences and needs to be resolved.

i get that that too, usually resetting sometimes resolves the issue, the problem is the time it takes, multiple times a day, AND the fact that you can't walk out the door without the huge box because they're so dysfunctional and you need the box at all times to reset them.

I am having this issue also, one not charging and now I went to my phone and pressed forget power beats pro and I can't get them to reconnect? The light won't flash red when I hold down the button on the case. I have only had them 3 weeks and barley used them!

sometimes have the exact same problem, you take them out walk out of the house and it decides one of them is flat (though the buttons sometimes still work, no audio). go back in the house, place in box, sometimes that works, or reset altogether.

one of the many issues i have with them.

Adding my fault to the thread so hopefully apple takes notice.

My PBP right headphone charges and then gradually discharges in the case. So if I come back to them after a couple of days the left headphone is 100% charged and the right 0% charged.

If if I use my headphones I have to take the right headphone out of the case and put it back in again, wait 10-15mins for a decent charge and then use them.

Very frustrating and annoying.

For what it's worth - i've been making sure that both earpieces are correctly situated in the case when i put them away. There is a widget that can tell you if both of the earpieces are charging when in the case; widgets are can be found when you swipe right from the home or lock screen. Since i've started to double check that each earpiece is showing the charge sign (being a lightning bolt) i haven't been experiencing the "dead" earpiece issue. Sometimes the earpieces look like they are sitting in the case correctly but they don't show to be charging; if you shift them around to get a little click, and then you see it start to charge.

Like i said, not sure this is the issue, but i haven't had a problem yet. Beats might be have gotten a little to clever with the way they charge the individual earpieces - and they aren't always perfectly on 100% of the time.

That's all i've been able to isolate for the time being.

Thanks. Yes, I use the widget to make sure both earphones are being charged when I shut the case.

Both earphones do charge all the way to 100%. When the right earphone is fully charged, it then discharges all the way to 0% whilst in the case.

Hello,

I had the same issue with my PBP that I received at the beginning of July.  They last a month, and I had to bring them back to the apple store, beginning of August.  They gave me a brand new pair of PBP.  Since almost a month that I have the second pair, as soon as I open the lid, I can observe on my iPhone that it seems to start to have a problem connecting correctly.  I’m pretty sure I will have the same issue in a couple of weeks.  I made a lot of tests when I had the issue the first time, and I can assure that it is not a problem of charging them correctly.  

I really hope that the problem is only with few pairs of PBR, because it is a very nice product.  

I wrote to AppleInsider to ask them to investigate the problem, but had no answer from them ;-(

Anyway, I will keep you inform ;-)

Patrick

Thanks for information about the battery widget. When I put my phone near the clam shell I get the charging information on each earpiece and the shell. Sometimes when the earpiece is in the shell you can see its not charging even though it looks right.

I have the same problem as others in this thread. Sometimes, when I have one side in my ear, the thing will play a tune, randomly disconnect, and disappear from the list of paired BT devices. This has happened multiple times on the evening I opened a fresh package, and on both my iPhone XR and iPad Air 2 (on iOS/iPadOS 13 beta releases).

I have the same problem as a few other people here, where the right headphone (always the right) will charge in the case, and once charged, will immediately start discharging, such that a day or two of no use will end up with a 100% left and a 0% right. My firmware is up to date (1E205). One difference from many here is that I have this paired to an Android phone.

The Beats app will sometimes show the case or the right bud as 0% battery, and might, especially if it was recently charged, come back with a nonzero number if I put the bud back in the case, close it and open it back up. The case will generally come back to the real charge number as well. I have done the Powerbeats reset and reconnect to phone to no avail. This problem started occuring for me around 2 weeks ago, seemingly from nowhere. I hadn't done a recent firmware update nor made any other changes to my setup I can think of.