Powerbeats Pro Connection problems

Well I’m still suffering with connection issues which seem only solvable with repeatedly putting them back in the case, closing the lid then removing them again and seeing if they ‘both’ connect / bleep when I put them on. Rinse and repeat. Since my initial comments I’ve also now run into a couple of times a uncharged single earpiece. By far the most frequent issue is the connection one.

It’s odd, you read here how people are sending them away and getting them back - they behave the same. Some people are getting refurbished sets - they behave the same. Some have reported going to Apple store and being given a brand new set - they behave the same. I’ve been watching youtube videos again lately on the headphones which now consist of ‘after x months use’ etc. and I’ve yet to watch anyone comment on connection problems. Presumably it is just some units which have the fault and generally they work correctly. But the ones having these problems I know for a fact it is true because I deal with it every single day myself.

We know its a genuine issue, so why isn’t Apple diagnosing and identifying the issue and offering a replacement or repair for all affected units. Why are they not even present on this thread to say ANYTHING yet you see them in others. It’s a real poor show and about time someone stepped up and started working with us to figure out this issue and get our purchases working the way they should. Where is Apple.

I have had the same connection problem. When trying to use ear pieces the left one seemed to not connect

way more than the right. My son-in-law is having the same connection problem. We got these ear pieces

August 2019 and had problems within a couple month of buying them. Afterhaving connection problems

you will get the left ear piece not charging. These are $275 ear pieces !

After initial conversation they are needing to escalate up to higher levels. THis is COMPLETELY wrong !!!!!

Apple knows about this problem and are not doing the correct thing by replacing these headphones. My next

concern will come when the next headphones don't work and apple claims they are out of warranty.

$275 headphones and I need to go through this !?!?!?!?!?!?!?!?!?!

Sounds like Apple rushed this product to market by not fixing all lnown problems. Apple needs to do the

right thing by selling us an inferior product and replacing them with the ones that are fianally fixed.

Same here. When I picked up one side, the screen sometimes shows a red exclamation mark (!) for that side. It will work again if I put that back into the case and pick it up again.

So I sent apple my Powerbeats pro again because of this connection issues and for the second time they just sent it back in the same day they received it, claiming no problems was found!!!! That’s crazy! Its seems like they just connect it to a device and if its working they think there is no issues.

clearly a lot of people having connections issues with the Powerbeats pro when they are around other apple devices, losing connection constantly.

I really hope they are going to fix it one day. Because they don’t seemed to find the problem and they definitely not replacing them after the 14 days of purchase.

That’s the same exact issue that I have!! I sent them to apple twice and they diagnosed it in on hour and didn’t find issues and they sent it back to me claiming no issues were found.

i noticed its happening when I’m around my Ipad or MacBook. But when I’m in the gym with the phone it doesn’t.

they said they are sorry and it must be software issues.

Thank you for updating, I sent mine twice already to apple and they said its a software issue and not hardware. Said they sorry they couldn’t fix it yet.

let us know if you get any progress or solutions.

Just to add to this. The Beats updater says I already have the latest firmware installed so there is 100% no current firmware fix for what I am seeing. Not very good when multiple people say they have the issue and earphones keep getting returned ‘un-fixed’ as allegedly having no problems.

Same problemes here with Android phone (Samsung S9+). This issue has nothing to do with the device. It seesm to be a firmware or hardware problem of the powerbeats pro. I'm running the current firmware.

I received my pro PBPs back from Apple. No change. Even though I have well documented the issues, all they run is a quick diagnostics without even looking at the ticket. I reported the microphone is cutting out. The standard diagnostic paper they put back in the box doesn't even say they tested the microphones. They were very efficient with the process of shipping me the box, and turning it around so I'm sure how they measure themselves for metrics looks fantanstic. But they do not survey the customer afterwards to ask how the customer feels about the service that was supposedly performed, and whether their issue was actually addressed. Wrong metrics.

I'm very disappointed in Apple's support of their product, their poor processes, and lack of product quality in what they shipped with the PBPs. I don't recommend anyone purchase PBPs given the issues. The Powerbeats 3 on the other hand have worked flawlessly. It's hard to understand how you can have a successful product with the software issues worked out and then drop backwards so far with the newer product. I guess that's what happens when you develop with completely different teams.

I did do some additional troubleshooting and determined my microphone issue is related to only my right earbud. When your PBRs are paired to your iOS device, you can go to Settings->Bluetooth->PBR (whatever yours are called)->Microphone and then switch it from "Automatically Switch" to either "Always Left" or "Always Right". Call someone and switch it back and forth while on the call, talking. Have the other person report on the sound quality of each microphone. I think this is why my microphone was intermittent, because the device was automatically picking which microphone based upon its algorithm. I do put the earbuds in my ear in different orders, and sometimes only use one or the other.

If Apple had tested my microphones, they would have seen/heard the difference.

i get that that too, usually resetting sometimes resolves the issue, the problem is the time it takes, multiple times a day, AND the fact that you can't walk out the door without the huge box because they're so dysfunctional and you need the box at all times to reset them.

sometimes have the exact same problem, you take them out walk out of the house and it decides one of them is flat (though the buttons sometimes still work, no audio). go back in the house, place in box, sometimes that works, or reset altogether.

one of the many issues i have with them.

I have the same problem as a few other people here, where the right headphone (always the right) will charge in the case, and once charged, will immediately start discharging, such that a day or two of no use will end up with a 100% left and a 0% right. My firmware is up to date (1E205). One difference from many here is that I have this paired to an Android phone.

The Beats app will sometimes show the case or the right bud as 0% battery, and might, especially if it was recently charged, come back with a nonzero number if I put the bud back in the case, close it and open it back up. The case will generally come back to the real charge number as well. I have done the Powerbeats reset and reconnect to phone to no avail. This problem started occuring for me around 2 weeks ago, seemingly from nowhere. I hadn't done a recent firmware update nor made any other changes to my setup I can think of.

Honestly, to all who experience this problem, get your money back.

i was such a feen for these head phones when they were first mentioned. And it was such a major let down. I went back to the regular power beats. Long battery and always reliable. Charge quick and now problem pairing.

the case to the wireless is slippery, huge, And the price is just not worth the head aches. Good luck to all.

So many different issues listed here now. It was a thread about connectivity issues, not lack of charging issues. Clearly if it isn’t charged it isn’t going to connect..

still, lot of posts and no firmware updates or acknowledgement of the connectivity problems. Guess I’ll try my luck getting them sent back to where I brought them.

YEP, this is legit

its happening to me as well and it’s CONSTANTLY the left one. There were times were if you put it on, you can hear a shimmering like dog whistles.... its terrible, it goes off once it actually pairs which of course i have to put back on the case.

My theory is that it must be the case causing the problem since its the case the one in charge of pairing them.