Powerbeats Pro Connection problems

You definitely should call Apple and tell them of your troubleshooting, it seems that the case is remembering that earpiece somehow and refusing to communicate with it. It seems that its either a problem with it recording that the earpiece is an unwanted foreign device or the contacts on the left earpiece are not working correctly

The problem for me is that I live in Ukraine and we don't have powerbeats pro officially presented or supported here. So submitting them for a replacement or whatsoever might be problematic. Mine were brought from Canada by a friend. But as long as both pairs work with swapped earpieces I'm happy I can at least use them.

I posted about my case here for others with similar issues to know of this workaround.

I purchased the PowerBeats Pro earlier this year. I’m already having issues with the left earpiece not working. When I check the battery, it indicates both earpieces are at 100, yet only the right earpiece will automatically connect. I place both earpieces back in the case, yet the left one still just make a buzzing sound. After 30 minutes, and forgetting the device about four times, it finally connected. I’m finding that I need to do this daily, which is ridiculous given the price tag. I will not waste money again on a defective product. I will stick with my BOSE.

Mine worked perfectly until I let my boyfriend borrow them. Now the right one won’t connect at all. I’ve read some comments saying when they’re paired with multiple devices sometimes they get “confused”? Has anyone else experienced this if their beats pros were lent to someone else to borrow? I’m thinking this is the problem with mine, since when we workout we’re within close proximity to each other. I was gifted these for Christmas and I love them, I’m really good it isn’t a defect like a lot of other people think.

Lots of folks on this thread not really getting what I am reporting. The issue is the headphones not charging in the case, and you c an easily see it happening. In the pic below you can see 3 devices: 1 the case 2 left headphone 3 right headphone. You can see clearly that the right headphone is not charging because it is at a lower charge level than the left, and it doesn’t have the lightning icon indicating it is charging. That’s it....

Ok, so possibly a third scenario then. Mine are charging fine and still almost every single time I go to use them (I’d say 90% of the time) one of the ear pieces doesn’t connect. Occasionally I will check charge before a scheduled conference call I am having. Both earpieces show in the battery status screen as 100% (whilst in the case). I take them out, one doesn’t connect. It could well all be related to some mating issue in the case but it isn’t manifesting to me as any non-charging scenario.

I’ve only experienced a dead or uneven charge a handful of times in 6 months and I use them every weekday for phone calls. Practically every single day I have connection issues.

I should have come to this thread a long time ago.  I’ve been having the exact two issues mentioned above since I bought them in June. 

90% of the time I use them something goes wrong.

Either one headphone won’t work and I have to put both of them back in the case OR the most annoying and frequent is they just won’t disconnect from my phone properly and charge when I put them back in. I have to mess with it 5-10 minutes to get that red light on the outside of the case to go away, otherwise I’ll come back and my right (usually) one will be dead and still connected to my phone.

Finally sent them in for repair this week and they didn’t even have them for 2 hours today before sending them back saying they found no problem. Before I sent them in I couldn't get the right earpiece to disconnect from my phone and that red light to go away AT ALL after messing with it for over an hour. (case is fully charged)

If Apple thinks I’m going to accept a faulty product they’re out of their mind.

Yep, this is by far my biggest problem. I have to spend 5-10 minutes every time I use them finagling trying to get them to sit and charge correctly and to get the red light to stay white.

Before I sent them in this week I couldn't get my right one to unpair from my phone and the red light to go away at all....after an hour straight of trying to get them to sit in the case properly I am done with Powerbeats Pro.

@nikony13 Exactly! I have the flashing red mark as well. I think it has nothing to do with iOS version as the issue persists even though I have updated iOS 12.3 to 12.4.

a lot of people seem to have a defective pairs, it seems apple is shipping lemons...

Mine seems to have been resolved by resetting the headset. Just pressing the case button to reset

Me too. Yesterday I left my Powerbeats Pro for reapairing at Apple reseller's centre. The left isn't recognizaed by the case, sometimes yes. I think it's a case's problem.

That makes sense. It isn’t that it doesn’t charge in the case, it discharges, down to zero, like it’s still on or searching.

This is really irritating. The most infuriating this is the extent to which it is intermittent. Sometimes I can listen to an audiobook for hours without interruption but if I’m on a call or a video conference it either drops in and out, or when using my iPad, the beats device disappears from Bluetooth altogether for a few minutes.

I have exactly this issue it started a few weeks ago. If you have the case it is easy to fix, but the case is huge and I do not always have it on me.

The issue happens about once a day, it is not related to charge or usage. It tends to happen most when I try to answer the phone at the same time I am putting it in my ear. Issue occurs both when taking from case and from just being on countertop.

If I could solve issue from phone, without the case that would be great, anyone got any tricks?