Powerbeats Pro Connection problems

Is NOT the Firmware, it’s definitely the case. The only way to fix it is by unlocking your phone and opening the Case near your phone.

This way the Case will show up on the phone and you will be able to see if the earphones are connected properly. If they are then they will pair normally. If one of them was lose while you were carrying the Case then it wont Pair to your phone once you get it out.

i use to just take them out of the case and keep walking. If one is not connecting properly then your case wont be able to communicate with the phone and you will lose connection.

We are on our 3rd replacement pair. The case trick does not consistently solve the problem. Each pair had a version of the same problem. Sometimes both work. Sometimes the right but not the left. Pair received the other day has a new problem the volume needs to go to 75% or more just to hear any sound. Apple you need to do a recall. This is a terrible product. Sounds amazing when it does work, but when is that???? Arghhh

I have these issues on an ongoing basis. I usually grab the earpieces out of the case, put them in my ear, and head to the train station. I try to use them in the car, and realize they won't connect. At that point I realize that I'll spend the rest of the day with no way to connect, since the case is at home.

I try to bring the case with me, but I don't have a backpack or any big pockets usually, and I hate having that huge bulge in my pocket.

You'd think Apple in its fashion-savvy way, would have figured out a better way. Oh, and if I put these earpieces in my pocket, they sometimes turn on and drain the battery because they either think they are on (I have turned off auto ear detection) or the button gets pressed.

And not to mentioned that these things can't keep wind noise out when you are jogging or on a bike.

Unfortunately there is no way to fix it. No matter what we do. Only option it return it to apple for replacement. Just returned mine and already been approved for replacement. But ill have to wait atleast a month for the new pair. I just hope it wont have the same issue. Becus apple does not care. Thisis an obvious deffictive product. They should already announced a recall but not even a comment regarding this issue.

My second earbud didn’t connect no matter how many resets. So I had a bright idea, what if I reset twice back to back. It did the trick! Now my earbuds are working and pairing like before!. Hopefully this helps you guys!

I recently purchased a new Apple Watch series 5 cellular and Powerbeats Pro to use while exercising. The Powerbeats Pro work with all my Apple devices except for the Apple Watch series 5. Plays music for about 5 seconds and then the sound drops. They are still connected to the Watch as the controls still work (I can see the tracks pausing, fast forward etc). It is just the audio that disappears. Beats updater says they are at latest firmware release. Called AppleCare and they say it is a semi-known issue and I have to wait for a WatchOS update (they thought). Anyone else having similar connection issues with AppleWatch series 5?

My old Bose Soundsport wireless work perfectly with the series 5. Apple need to get their act together to make sure their own products work together out of the box. The beats are sitting in their case until a WatchOS update fixes the issue. If the next update does not resolve the connectivity they will need to be returned.

I have the same issue. First it was the left side, then the right side that decides not to work and now you don't know which one will or won't work which is fun when using them for workouts and runs.

For such an expensive piece of hardware you'd think that Beats and Apple would have fixed this by now. So many other people have had the issues and it's disappointing. I have the Apple airpods (1st release) for work and they are good but also have issues of dropping out and needing to be played around with to get both working consistently. First world problems I guess but then don't charge so much for a product that is priced to be a premium piece of hardware.

I am having the same problem. After it happening a couple times I decided to check the forum to see if I am the only one. I imagine all customers with Powerbeats Pro have this issue. It seems there was a lot of testing done on sound quality but not enough done on connection quality. Please perform more tests to solve issue!

My issue occurs more frequent when I am in the office. This maybe due to other Bluetooth devices in the office (there are many). Sometimes it is the left that doesn't pair and sometimes it is the right. I place them back in the case when it happens then maybe an hour or so later retry and they work. I notice while walking around the office there is some low frequency buzzing which leads me to think that it maybe be a Bluetooth issue (maybe interference from other devices).

Anyway, like the others, this is highly annoying so please escalate and fix issue.

I also have the connection to Bluetooth failing during video viewing. Once even the tech at the store couldn’t get them working and sent the pros back to Apple and they just return them to me and it kept happening. I can’t believe there’s no recall. This is clearly a defective product and I have been telling everyone to stay away from them. Even as I type this the keyboard sounds are present on the iPad for some worlds and silent on others but not playing on my pros. Really can’t believe I spent 250$ on essentially bricked product. Apple used to be so much better then this.

I purchased the PowerBeats Pro earlier this year. I’m already having issues with the left earpiece not working. When I check the battery, it indicates both earpieces are at 100, yet only the right earpiece will automatically connect. I place both earpieces back in the case, yet the left one still just make a buzzing sound. After 30 minutes, and forgetting the device about four times, it finally connected. I’m finding that I need to do this daily, which is ridiculous given the price tag. I will not waste money again on a defective product. I will stick with my BOSE.

Make sure that when you put the buds in the case, they’re making good contact with the case and that the case is tightly closed. Delete them from your phone or whatever. Then open the case and perform the reset by holding the system button down for about 15 seconds until the light alternately flashes white and red. Release the button and wait for the pop up to connect them.

I kept having only one connect and kept resetting with no luck until I performed the steps in the above order. I suspect that because the case was cracked a tiny bit open on one side, it was causing my problem. Good luck.

My Beats pro headphones always stop full sound at about 54 percent but it says it's connected. Then I would turn off the beats pro in blue tooth settings to have it turn back on by itself because there's no way to turn them off to have them come back on to no sound for media or phone you can clearly see them turn up and down on volume but still no sound. Completely frustrating!!

Sometimes both sides won’t be completely connected to the inside of the charging case and I experienced the left one being dead or close to dead on a daily basis. Where it says other devices like your watch, batteries, etc ; make sure that both pieces are magnetically connected with no trouble closing the case. You should be fine then.

Yes, I do. It happened a lot to me, then today i had another problem that the phone only connected to the ride side, and the left side didn't. I put them back into the case, but only the right side connects to the phone. Can anyone help me how to fix it? My Beats still in good condition, and i never drop it.

I brought mine in the service center and they did everything to no avail. So they have to replace the unit since its just a week old only to be disappointed that they only replace the left side. They said its because the right is still functioning. Lol. Ok. Was expecting they change the whole unit since its brand new and considering the price?!? So yah. Last item to waste my money to this fruit.