Powerbeats Pro Connection problems

I am having the same exact problem and as much as I was loving the product and I starting to use it less because of the high frequency of this issue.

It makes inconvenient during a business day, I waited for this over EarPods for a long time. I might go back to wired 😞 for reliability

So does apple have any solution for this issue, or did I just waste $250 to have a set of ear buds for only a month? Updated firmware, updated phone, and I still can only hear out of only the right bud. I’m really trying to avoid sending them in since it will take weeks and they will most likely send a refurbished pair back... It really makes me think twice about purchasing apple products again.

I have these issues on an ongoing basis. I usually grab the earpieces out of the case, put them in my ear, and head to the train station. I try to use them in the car, and realize they won't connect. At that point I realize that I'll spend the rest of the day with no way to connect, since the case is at home.

I try to bring the case with me, but I don't have a backpack or any big pockets usually, and I hate having that huge bulge in my pocket.

You'd think Apple in its fashion-savvy way, would have figured out a better way. Oh, and if I put these earpieces in my pocket, they sometimes turn on and drain the battery because they either think they are on (I have turned off auto ear detection) or the button gets pressed.

And not to mentioned that these things can't keep wind noise out when you are jogging or on a bike.

Hello,

i have problem with my powerbeats pro, 4 days ago until now the right piece of my powerbeats pro did not working. No sounds at all. On my iphone it is showing that the right side of powerbeats pro with RED EXCLAMATORY ( ! ).

im so embarrassed, because i bought it just 2 months ago. And so annoying to use and listening music using only piece of wireless earbuds...

any help there? Thanks.

I have the same issue. First it was the left side, then the right side that decides not to work and now you don't know which one will or won't work which is fun when using them for workouts and runs.

For such an expensive piece of hardware you'd think that Beats and Apple would have fixed this by now. So many other people have had the issues and it's disappointing. I have the Apple airpods (1st release) for work and they are good but also have issues of dropping out and needing to be played around with to get both working consistently. First world problems I guess but then don't charge so much for a product that is priced to be a premium piece of hardware.

I am having the same problem. After it happening a couple times I decided to check the forum to see if I am the only one. I imagine all customers with Powerbeats Pro have this issue. It seems there was a lot of testing done on sound quality but not enough done on connection quality. Please perform more tests to solve issue!

My issue occurs more frequent when I am in the office. This maybe due to other Bluetooth devices in the office (there are many). Sometimes it is the left that doesn't pair and sometimes it is the right. I place them back in the case when it happens then maybe an hour or so later retry and they work. I notice while walking around the office there is some low frequency buzzing which leads me to think that it maybe be a Bluetooth issue (maybe interference from other devices).

Anyway, like the others, this is highly annoying so please escalate and fix issue.

I also have the connection to Bluetooth failing during video viewing. Once even the tech at the store couldn’t get them working and sent the pros back to Apple and they just return them to me and it kept happening. I can’t believe there’s no recall. This is clearly a defective product and I have been telling everyone to stay away from them. Even as I type this the keyboard sounds are present on the iPad for some worlds and silent on others but not playing on my pros. Really can’t believe I spent 250$ on essentially bricked product. Apple used to be so much better then this.

My Beats pro headphones always stop full sound at about 54 percent but it says it's connected. Then I would turn off the beats pro in blue tooth settings to have it turn back on by itself because there's no way to turn them off to have them come back on to no sound for media or phone you can clearly see them turn up and down on volume but still no sound. Completely frustrating!!

Yes, I do. It happened a lot to me, then today i had another problem that the phone only connected to the ride side, and the left side didn't. I put them back into the case, but only the right side connects to the phone. Can anyone help me how to fix it? My Beats still in good condition, and i never drop it.

I brought mine in the service center and they did everything to no avail. So they have to replace the unit since its just a week old only to be disappointed that they only replace the left side. They said its because the right is still functioning. Lol. Ok. Was expecting they change the whole unit since its brand new and considering the price?!? So yah. Last item to waste my money to this fruit.

This product is utter garbage and the support is far worse. Mine were purchased in August, right ear piece only works sometimes. Tons of different connectivity issues I won't get into.... let's just say what the "flashing lights" are supposed to do to connect / reset..... doesn't even friggin happen! Had them sent in to fix and got them back in a couple of days. Same pair came back. Worked for one day and then the right ear not working again. The woman in the Apple store said.....yeah "beats are known to be unreliable". I'm so mad I spent the money on this crap. I don't know how they get away with.... it's a huge issue with these headphones and I'd wish I'd know it before essentially burning two hundred and something bucks on this junk. Completely dissatisfied and will never buy a beats product again. ....or apple for that matter. How they put their name on this and continue to push this faulty product for tons of money is a scam. You should be ashamed of yourselves apple.....but what do you care?

Same here. My right bud suddenly died, and when I did the reset thing they recommend, and I it was a total pain trying to pair them back. When I finally did, only the left bud worked. Powerbeats Pro are not worth it. Period.

Hi all, I've been having connection issues: the Left is red, then the right is red, but can't get both earphones to connect together.

By accident I found out that there seems to have been a glitch (only way to describe it), whereby my iPhone 8 is playing through one earphone and my iPad air is playing through the other. I have reset the case countless times, turned off bluetooth on each and no luck.

What I have also realised is that for some reason, the devices seem to pick up the same Powerbeats Pro as two different Powerbeats - one is called "Andrew's Powerbeats Pro" and the other is simply "Powerbeats Pro" - hence why there is a red exclamation mark on one side but opposite sides depending on device. I can't for the life of me work out how to reset this. My next attempt before contacting the place of purchase is to try to reset the case by running it out of battery completely.

Any ideas?

I have the exact same problem. Maybe 25% of the time when I take them out of the case, the left one isn't connecting. Put it in the case for a little while, and then it works. But it means I always have to check them when I take them out of the case or carry the case all the time. Given the number of stories here of getting no resolution from Apple I'm not sure what to do.

Would love to hear how your attempt to get them replaced went. I have the same problem, not only with the left one not connecting frequently, but also with pulling it out only to find that it's charge is down to zero. I never wear them down to zero, so they must be discharging in the case. And I use them pretty much every day, so it's not like it was sitting there for a week.