Powerbeats Pro Connection problems

Hi


I have a problem automatically connecting one of the Powerbeats Pro headphones. Sometimes its left one sometimes its the right one. I have iPhone Xs Max so i open powebeats pro case remove left headphone put it on and nothing happens. I remove the right one and put it on and it connects but the left one doesn't. The only way to connect it remove it put it back into the case. Sometimes i need to put back both left and right back to the case and after that it connects. Sometimes i have the problem with the right one. I did a reset but still the problem exist. Anyone has the same problem? looks like its a firmware problem but not sure if there is an update for that.

Posted on Jun 15, 2019 9:31 AM

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Posted on Jan 20, 2020 8:39 AM

I have this same problem, and I think I figured it out. The issue is that the earphone is intermittently not charging in the case. Here is how I figured t out. I read these comments and thought I should try and update my firmware. I went to the beats page to do that, but it wouldn't move past the page where it asks you to connect the case with both earphones inside. However I did have both earphones inside the case. This was the first clue.


I then started to suspect power, so I unplugged the case and opened my iPhone to the first page where the battery levels are displayed. I normally would see three battery levels: one for the case, one for the left earphone and one for the right earphone. However, I only saw two - the case and the right earphone.


My theory was that the reason I couldn't get the left to connect wasn't a connection issue per se, but instead it was the fact that the left earphone had 0% battery, and was dead. I tested this by carefully placing the left in the case and left it for 30 mn or so, and then checked the phone battery levels again. This time the left showed with 3% charge. I lifted it out of the case and placed it in my ear and it connected. It then gave a weird tone and shut down again, likely because the battery level was so low. I then left it for 8+ hours and when I came back, it showed on the iPhone at 100% battery and connected fine after that.


I have two use cases:


1) it won't connect initially, but when I put it back into the case and remove it again, it then connects fine. My theory for this use case is that it still has a charge, but when placed in the case the last time I used it, it didnt connect to the case and therefore "timed out" somehow or lost sync with the right earphone. This can be tested by taking both out and listening to them, then only place one back in and leave it that way for a while. When you come back I will bet that the one you left out of the case will not initially connect, but will connect when placed back into the case and removed again as that causes the earphone to sync up with the other one again.


2) It wont connect at all. In this use case, my theory is that the earphone did not connect to the case properly when it was last placed in there, and enough time has passed from the last time I used it that the battery has drained completely so it wont connect at all. Leaving it then in the case for "30 minutes" or so might give it enough charge to work again after that, as some posters in this thread have experienced.


I am having these replaced and hopefully that will clear it. I am not sure if it is a problem with the left earphone itself not connecting to the case for power, or if it is the case itself that has the connectivity issue. Hopefully replacing both will solve it. I certainly will be paying close attention to the battery meter in the iPhone to determine if I am getting a good earphone/case connection going forward...

152 replies

Jan 24, 2020 5:06 AM in response to nikony13

Powerbeats Pro - must be the worst apple product ever !


ive had mine now for circa 6 months - every other time I went to use them one was discharged. Sent them back apparently got them fixed and now have similar problems.


it seems to me that it’s a basic design flaw - the way they sit in the case is a bit haphazard and therefore they don’t always charge or ...


either way I would definitely not recommend purchasing these :((

Jan 28, 2020 7:58 PM in response to nikony13

I have this same issue, it is very annoying that every time I open my beats case, the left pod never works...I have to disconnect and reconnect every single time. The performance of these earbuds do not match the price! I am very disappointed in this product...should of just waited for Airpod pro’s. Also to mention, the beats never want to connect to my series 4 watch....all the troubleshooting and to still have issues, what happened to these products working together!! C’mon Man!!

Feb 13, 2020 10:25 AM in response to IowaGuyagajsfoagabdkf

Hmm, maybe the person who is deleting posts could help us all out and escalate this to someone who could finally attempt to acknowledge or support us finding a solution to the issues. I notice someone posted a new thread today regarding one of the powerbeats pro ear pieces not working intermittently (sounding exactly like some of the issues here) and a community specialist responded to it straight away. What gives? Who will please help us. Please.

Feb 13, 2020 12:04 PM in response to TheBatfink878

Yeah I got an email from someone replying to my post and it was deleted right away. Apple is definitely aware and ignoring this issue on these forums; which is just gonna make their phone customer service teams have to deal with nightmare customers. They’re gonna have to deal with it sometime, somewhere.


I’m guessing they all just hope this blows over by the time warranty’s are up in June or July and they’ll push out the Powerbeats Pro 2 or something.


That might work with some people but I am not accepting a faulty product.

Mar 17, 2020 8:17 AM in response to nikony13

For some background and context, here is a simple reason why we have some many problems with PowerBeats and why it is difficult to get the problems resolved.  


They are not made by Apple and they are not really serviced by Apple. This is pretty much hidden from the public until, like me, you take this to the point of repair. They are sent to Beats who makes all the decision.  


Beats by Apple seems to be a marketing arrangement that helps sell PowerBeats etc because they appear to be an Apple product.  

Apr 11, 2020 1:41 PM in response to nikony13

Why make it so difficult for the user? Apple has a problem here


1) poor instructions if you are going you get so technical then you need to explain it better and make it intuitive


2) the process takes too long to turn on and get going


If this happens again where despite following instructions it does not work I’m making a return


***by the way the charging set up is also clunky. If not lined up just so and I mean perfectly, the charge will not occur

Jul 2, 2020 7:04 AM in response to erin-burling1992

If i can only charge apple and beats for this. This is clearly deceiving us paying customers. They dont even reply to us here considering this is a cust support. AND THEY HAVE THE AUDACITY TO RELEASE NEW COLOR VARIANTS FOR THIS PIECE O ****. (That 39%never changes no matter what i do. Ahahahaha.) and thats already a replacement. i think theyre just rotataing the defrecyive replacement from 1 country to another lol. Ohh and only the right earpc is replaced. Lol what a joke. Never again.

Jul 21, 2020 7:22 AM in response to CaptKristoff

My wife and I both have these and they both have the same issues. It’s ridiculous and Apple needs to step up and either fix the issues — only one headphone connecting and one not charging correctly — immediately or refund all of us the full price. It’s it a completely faulty product. I sent my wife’s pair in explaining the issues and I got them back a week later with a note saying nothing way wrong. Total Bullsh!t!!!


apple- you will face a class action on these $250 lump of crap soon if you do not a knowledge and FIX the issues immediately.

Jul 21, 2020 5:38 PM in response to gbelloni

Hi all,

in follow up to my previous post. I had my Powerbeats pro checked out by our local Mac supplier who stated the same as us all, one side won’t connect.

I has done hours of trouble shooting prior to this and spent have in total spent more than 4 hours on the phone to Apple. I am finally getting a refund through Australian consumer Law as they are over 1 year old.

I am now waiting for them to be picked up so I can get a refund.

It has been a marathon trying to get these refund but it will be worth it when the money is back in my bank account.

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Powerbeats Pro Connection problems

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