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MacBook Pro 15 inch 2017 Flexgate / Stage Light problem

Macbook 15 inch 2017 has the same stage light / Fluxgate problem that the 13 inch model has. Please provide link to Apple repair / replacement program

Posted on Jul 3, 2019 10:44 AM

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Question marked as Top-ranking reply

Posted on Jul 3, 2019 12:29 PM

At this time the Service Program is limited to 13".


https://support.apple.com/13-inch-macbook-pro-display-backlight-service


however if at any time it is expanded to include your 15", typically Apple will issue a refund for out of pocket expenses for parts & labor... Having a service ticket will be your receipt..."affected by this issue, and you paid to have your display repaired, you can contact Apple about a refund."


In the mean time—



please submit your feedback as well on your effected machine:

Apple Feedback http://www.apple.com/feedback




Similar questions

255 replies

Jan 29, 2020 11:13 PM in response to riaz99

I am facing the same problem of flexgate issue - alternate lighting on the bottom of the screen and apple team is refusing to recognize this problem and blaming me for noticing now!

Their standard answer is that i should have checked when i purchased OR during the warranty period it should have occurred. What they do not want to admit is that that this is a design flaw and after some time (depending on the usage) this problem will come into light!

APPLE YOU MUST ACCEPT RESPONSIBILITY AND ADMIT IF THERE IS A DESIGN FLAW! WHY CUSTOMERS WHO PAY HUGE AMOUNT SHOULD SUFFER!!

I am writing on this forum as apple support email is not giving me any answer or any solution. It's really disappointing. Pls highlight this problem on all platforms so that consumers are aware and no one should suffer .

I don't understand what's the harm in admitting and replacing the screen when are already doing it for 13inch macbook!! Apple pls answer!

Feb 20, 2020 2:57 PM in response to riaz99

We want to issue a complaint about the VERY BAD experience of me and my friend at Chicago Michigan Avenue Applestore. Me and my friends were huge fans of Apple, but not any more after this greatly disappointed customer experience unless we heard responsive replies from Apple. 

 

The thing happened 3 days ago, when my friend's (2016) 15' Macbook Pro has a display issue so we made an appointment at the genius bar of Michigan Avenue Applestore. We went there but the guy at genius bar didn't check it thoroughly at the first place and then he soon suspected there may be a hardware issue, and may lead to a screen replacement which costs 800 dollars. We agreed for his taking the Mac for further investigations which, as he said, may take 4 days.  But he replied at 9AM the next day said he confirmed a hardware issue and the Mac's screen should be replaced. But he wouldn't give any answer for what exactly the issue is and why we need to replace the display but "we can't confirm the specific reason here, it may be blablabla".  So that's where thing goes weird, we dropped our MacBook Pro at 7PM and he replied at 9AM the next morning and suggested us to replace the screen for no specific reasons.  We'd like to pay for screen replacement if we were told the detailed reasons and necessity for replacement. I think that's our right as customers. But we felt like we're induced to pay for otherwise we shouldn't. At the end of the day, we decided to send the Mac for screen replacement anyway.  Today, we're notified that the Mac is ready to pick up. So we went there to pick up the repaired Mac and talked with the manager. The manager still gave us no specific explanations but "Your screen has hardware issue and that’s why we got it replaced. But still we don't know the issue details." But even we got screen replaced, we still don't know what exactly leads to the screen malfunction. 

And the manager even ridiculously think we're complaining because the checking goes to fast.

 

All we want to know is why the screen is broken, why we need to replace the screens and how are we supposed to do to prevent similar issue happened in the future. All we got from the manager are irrelevant responses. And we have found there is a specific program for 2016 MacBook Pro to take care of potential backlight issue of retina screens but this is for 13’’ only not for 15’’. We’re wondering if our situation applies is the same as MacPro 13’’ because the screen suddenly goes died without any signs.


----the following message updated 1 week later:

My keyboard is broken now, after ~900 usd paid on replacing the display.


Now I have to buy a new 13inch mac air. I will try my best to prevent buying any new mac(1st generation) releases...

Apr 9, 2020 10:39 AM in response to riaz99

I have the same flexgate issue. I have been using laptops for almost 20 yrs and have changed to 15” MacBook Pro at the end of 2017. All my previous laptops can last for 3-5 yrs and they are all in good condition even when I upgraded to a new one. Maybe I am unlucky but my MacBook experience is the worst so far and running into this issue during the virus spread making things even wrost, it holding up my work and I have to pay that price to fix it!

May 30, 2020 6:19 PM in response to Kamzar

Same situation here... Student who needs the device for classes (summer courses!) and unemployed... I simply can’t afford it right now, what am I supposed to do? They don’t care about it... I had an appointment and Apple decided to cancel it without giving a reason, now it got rescheduled, but I will have to wait more... I’m really ****** with this... it’s just not fair. I’ve seen change.org that has over 27,000 signatures, do they care? No! Let’s say everyone who signs it decides to fix it, that would be over $16200000 AND MORE because MacBooks will continue to fail left and right!!

Jun 2, 2020 8:22 AM in response to riaz99

Same problem here... MacBook Pro 15 late 2016 in Sweden.

Display goes black at ca. 45 deg.


The Apple service rep. even agreed with me that the 15" model should also be included in the repair program but he couldn´t do anything about it.

Now they want around 700 eur. for the repair.


 This machine has already had 2 top case switches (keyboard problem, had to pay 500 eur. myself the first time) and now this…


I have bought 5 iPhones, 4 iPads, 4 MacBook Pros and an Apple Watch form Apple... Unfortunately for Apple they lost a customer today. I will be happy to share my experience with anyone I know considering buying something from Apple…

Jun 3, 2020 5:17 AM in response to riaz99

I also have the same problem on my macbook pro 13 inch 2017, which isn't part of apple's recall program. What's worst is I'm experiencing keyboard issues which supposedly is eligible for recall, however due to the backlight issue my right to claim my free keyboard replacement is void. I really regret purchasing a macbook.

Jun 5, 2020 4:51 AM in response to Bertan.k

I think that what we all will have to end up doing is paying for it, and when the program is released (it should because I think someone is taking it to courts...) we could get a refund... however, this is unacceptable... We invest in Apple products because they should be reliable and last longer than other brands... however, this is not the case apparently...

Jun 6, 2020 7:14 PM in response to riaz99

Hi All,


I have started to experience the stage light issue on MBP 15 (late 2016) this week.


When I called the support, the advisor told me that there are not enough cases reported to have Apple create a repair program for MBP15. There was no point arguing with the advisor, however I would urge everyone to report this to Apple if not done already. Btw, How much time do I have before the complete blackout?


It is an another story that the display of my 2019 MBP 13 bought in Dec 2019 also failed last week. TBH, it is high time Apple should fix these issues given we put faith and money in Apple products.


Thanks!


MacBook Pro 15 inch 2017 Flexgate / Stage Light problem

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