MacBook Pro 15 inch 2017 Flexgate / Stage Light problem

Macbook 15 inch 2017 has the same stage light / Fluxgate problem that the 13 inch model has. Please provide link to Apple repair / replacement program

Posted on Jul 3, 2019 10:44 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 15, 2021 6:53 AM

"Apple does not admit that this is a problem and not offering

any program. They are asking ~700$ US for repair"


so far that looks like what can be interpreted from their silence.


They admit / take responsibility for this exact issue with the 13 inch, less expensive to fix models, but for the 15 inch, more expensive to fix models, yes, they didn't admit this is a problem yet.

Similar questions

255 replies

Nov 7, 2019 2:55 PM in response to riaz99

I own two 15" 2016 MacBook Pro's. One just went from footlights to broken and the other will go to footlights past a certain point of opening. The amount of Apple products I own and have bought through the years is huge. As a known issue I find it deplorable that they will not offer a fix. These computers are just under two years old, it's pathetic!!!!! I will begin my migration back to the evil Windows if this is not resolved by Apple soon. The comments about Mr. Jobs are correct and someone at the company should take heed.

Nov 7, 2019 3:12 PM in response to WeekendFlyer

Same here. Have bought so many Apple products in the past couple years. My 2016 15" Macbook Pro that I owned since April 2017 has: (1) Faulty battery that needed to be replaced, (2) Faulty logic board that needed to be replaced, and now (3) a faulty display that won't turn on when opened past 45 degrees. Another $800 repair... No thanks. Time for Apple to take responsibility - absolutely ridiculous. If only they knew the customer they were losing as a result. Migrated to Windows two weeks ago. Has not been that bad to tell you the truth (it is certainly nice to have a working keyboard XD).

Nov 9, 2019 4:01 PM in response to riaz99

Same problem here on MacBook Pro 15' 2017. It's the third time i have problems with this laptop in one year. Logic board replaced twice... now is the display that shutdowns when opened more than 45 degrees.

I truly feel scammed about all this marketing.

Gone are the times when Apple was actually a remarkable company.... Where are you Steve Jobs?

Nov 20, 2019 10:55 AM in response to riaz99

This is ridiculous, an expensive laptop like this and then after 1.5 years, my keyboard is faulty, the speakers don't work properly and now this backlight issue. If my MacBook Pro 15" 2016 with touchbar is having the same issue as the 13" inch models why am i being charged $800 plus to repair it? I understand that a new design can have design flaws but at least take full responsibility for it!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro 15 inch 2017 Flexgate / Stage Light problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.