MacBook Pro 15 inch 2017 Flexgate / Stage Light problem

My point of view is, that we were “lucky” to buy high-end product with faulty design. We are expected to pay expensive repair, which is replacing whole 100% working display due to broken cable part. Basically to pay 800$ extra for another 1-2 years of use, until the cable breaks again. That’s not a fair deal.

They routinely delete posts because they don't want people to realize the scope of this. I've written about my MBP 15 2017 a few times. They just delete after some time. Just a very expensive lesson. Be sure to tell all you friends and report your experiences online.

My 15 inch late 2016 MacBook pro also begins to show the fluxgate problem now. It is apparently their design flaw. I probably won't buy apple computer anymore, feeling fine to use Linux on other laptops.

My late 2016 MacBook Pro 15" have the same issue (april 2019) as the 13" inch model but Apple denied the free service saying the replacement program is only for 13" models.

Broke after only 2 years.... :-(

This was supposed to be 20 USD cable replacement problem (apology stickers included). Looks like we need to lower our expectations and don’t assume that premium HW should last for longer than the official or extended warranty period.

No one is perfect, but this is just sad story.

A firm statement about whether the warranty will be extended for the 15 inch machines would be helpful. Should we just wait and hope it will, or should we start looking for another computer (or external monitor) now?

I have the same problem on my MacBook Pro 15 2017 with touch bar. Opening over 40 degrees, the display became black. Apple ask 1000 euro for repair!!!!!! They have to repair all of them, QUICKLY, free of charge!!!!

Has Apple fixed the #flexgate manufacturing defect in replacement parts that will be used to repair 2017 13” MacBook Pro display ?

Otherwise,the issue will keep occurring again and again after every one or two years

such a expensive and beautiful machine and yet it has stupid design flaws that even a $200 dollar refurbished laptop doesn’t have i.e. the backlight cable breaks just my opening and closing the display.

DID APPLE MADE THIS DEVICE TO BE USED WITH CLOSED LID ?

WHAT A NOOB ENGINEERING !!!

You can’t even turn it on keeping the lid closed 😋

It’s unfortunate trap:

You can’t just keep the lid open all the time, because dust gets into the butterfly keyboard and it breaks. You can’t close lid after use, because flexcable breaks. You can’t switch to different notebook HW, because you can’t run the OS you rely on. 🤔

Apple should replace MacBook Pro 15 screen for those suffered black screen, since this is product design defect not related to consumer

Apple store’s service was terrible and did not take customer’s need seriously, the service center just brush me away about this issue, ask for 700USD fixing fee,

Hello from Hong Kong. My MacBook Pro 15” late 2016 suffered the same problem... When I opened it more than 45 degrees, the screen will turn totally dark...

Luckily it was covered by Apple care+... I am seriously considering to move away from Apple!

I have a 15" 2016 MBP with shadows at the bottom of the screen then of course the smug arrogance of the Apple Chat telling me that their years of experience believes the problem is elsewhere in the machine and regurgitated the press release taking point.

I really am thinking about getting a Dell; Apple just seems to be so greedy these days....

2016 15" MBP experiencing the same flexgate symptoms. I have owned Macs since I was 16 (12 years now). This will be my last. This is not only unfair it is criminal, given their admission of the issue on the 13". Sad to see what has come of their customer service as they have grown...

I have the same issue and was told the exact same. I am a graphic designer and wanted the best computer out there for my industry. I am now stuck with this POS expensive laptop and am not able to work. Apple has once again screwed up.

I am facing the same problem of flexgate issue - alternate lighting on the bottom of the screen and apple team is refusing to recognize this problem and blaming me for noticing now!

Their standard answer is that i should have checked when i purchased OR during the warranty period it should have occurred. What they do not want to admit is that that this is a design flaw and after some time (depending on the usage) this problem will come into light!

APPLE YOU MUST ACCEPT RESPONSIBILITY AND ADMIT IF THERE IS A DESIGN FLAW! WHY CUSTOMERS WHO PAY HUGE AMOUNT SHOULD SUFFER!!

I am writing on this forum as apple support email is not giving me any answer or any solution. It's really disappointing. Pls highlight this problem on all platforms so that consumers are aware and no one should suffer .

I don't understand what's the harm in admitting and replacing the screen when are already doing it for 13inch macbook!! Apple pls answer!