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Anyone else having their Dolby Vision content in iTunes and Netflix display distorted during certain scenes throughout movies.
Turning Match Content off, fixes it but it also removes the Dolby Vision, and only plays in HDR. Worked fine before the 12.4 update. I even spent the money on new Belkin HDMI cables (Belkin UltraHD 8K HDMI 2.1 Cables), from the apple store which did not help.
Apple TV 4K
I have exactly the same fault. I have also bought the Belkin high speed cable from Apple, no better. During dark scenes it seems to ‘bloom’ the colours and can look like a painting almost. I have read that Dolby made some updates recently to correct some issues with hdmi implementation and that early Dolby enabled TVs may now be unsupported. However I have watched a couple of Netflix series in Dolby in the last few days using the Apple TV and there seems to be no issue at all with Dolby over HDMI to the LG 60UH850 and no issue using the smart TV app either. The problem seems to be isolated to iTunes Dolby Vision movies being streamed .
I’ve found a work around for my LG 65UH8500. When a Dolby Vision show or movie starts playing from iTunes or Apple TV+ (I have Apple TV video set to 4K HDR @60Hz and Match Dynamic and Frame On), I pause the show or movie and turn off and back on the HDMI Ultra HD Deep Color option of the HDMI port where I have my Apple TV connected t (TV Settings - All Setting - General - HDMI Ultra HD Deep Color). The TV has to restart when you turn the option off and then again when you turn it back on, so the Auto Power Sync option has to be turned off too (TV Settings - All Setting - General -Simplink - Auto Power Sync). After doing this, the dark images and all content is shown correctly and I have to say it looks superb. Dolby Atmos also works perfectly. Of course, it’s a pain to have to this every time a Dolby Vision show starts, but at least you can enjoy shows and movies without downgrading to HDR 10. Hope it’s helpful and Apple, please fix this soon!!!
I can confirm this is a bug with iTunes content specifically. On my 2018 Vizio P series I have no trouble with Dolby vision on any other input device or app except for Apple TV’s movie rental or tv show content. The Dolby vision content through Apple results in dark scenes being totally distorted, crushed blacks, and all around painful on the eyes. It’s such garbage I had to set the Apple TV to 60hz HDR10. The only way to rectify the issue is to disable Dolby vision on the Apple TV. Again, This is not a problem on my Xbox or built in smart TV apps. It only happens on the Apple TV and only on the Apple content specifically (not Netflix etc).
i guess Apple just doesn’t care to fix it? This bug is clearly known to them and has been around for almost a year now by measure.
Really sad how buggy Apple has become. Latest Mac OS is so buggy I switched to Windows 10. Shame. Steve Jobs would have never tolerated it. RIP.
All Dolby Vision content on Apple TV is affected for me. Try watching the first two minutes of Daredevil Season 3 Episode 3. The scene where Fisk is in the bullet ridden car after it pulls up to the hotel is awful. I have an LG 75UH8500.
Apple is aware of the issue and is theoretically working on a fix. They had me send them videos of the files so the engineers could see them. If you call make sure they bump you up to a senior tech because the person answering the phone might not be aware of the issue.
Thanks for that tip about turning off HDMI Ultra HD Deep Colour off then back on, romorg.
I tried watching the Matrix again using this method and Dolby Vision displayed correctly once this trick is applied. My TV is an LG UH850V.
I have been told by customer support they are aware of this fault, but still waiting on a future update.
before and after reseating HDMI
Just purchased Terminator: Dark Fate on iTunes for $20, and this is still happening.
Here is an image from daredevil. LG 75UH8500
I have the exact same issue, Everything was fine until TVOS 12.4 UPDATE!! , I HAVE AN LG 70UH700V, FIX THOIS!
It happens to me also. I recently bought an Apple TV 4K. It happens not only the trailers but in the series on Apple TV +. My tv is also an LG UH850. It is unacceptable and needs fixing ASAP!
I think it’s more than that. Yesterday I noticed it in the Punisher series too on Netflix!
Running Beta OS on my apple TV and the bug is still in 13.3. So not sure if this is a backend apple problem or a bug in their latest os..
Actually, I am not sure that’s true. The Apple TV status and the TV clearly reflect that the content through AirPlay 2 is Dolby Vision.
As a further aside my settings are 4K HDR, with range and frame matching settings on.
Hi,
You are right, it only shows in HDR.
Is that because airplay 2 is actually streaming the movie from the Apple TV instead of over AirPlay if it can locate the content?
Dolby Vision content displaying distorted since tvOS 12.4 update.
