Dolby Vision content displaying distorted since tvOS 12.4 update.

Anyone else having their Dolby Vision content in iTunes and Netflix display distorted during certain scenes throughout movies.

Turning Match Content off, fixes it but it also removes the Dolby Vision, and only plays in HDR. Worked fine before the 12.4 update. I even spent the money on new Belkin HDMI cables (Belkin UltraHD 8K HDMI 2.1 Cables), from the apple store which did not help.

Apple TV 4K

Posted on Aug 7, 2019 7:21 PM

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117 replies

Oct 22, 2019 9:27 AM in response to DJVinc

Remember that if Apple aren't aware of the widespread problem, they will certainly not fix it. The more people that report it to Apple Support, the more likely they are to spend resources fixing it? When I phoned, they had no other records of it having been raised (or at least they couldn't match up similar reports), but he did find these posts (which Apple do not watch)

Oct 30, 2019 9:40 AM in response to jefbak

Useful to know that it isn't specific to LG TVs, and is affecting quite new models as well.


Apple need to sort this out as there is no point in my buying more DV movies from iTunes until it is fixed....which means anything 4K as most of the new 4k movies seem to be in DV? I've noticed that this also affects the DV content on Apple TV+ when I watch the trailors

Nov 11, 2019 8:57 PM in response to curtisfromspringfield

I am about to replace my TV as well with one of the current LG OLEDs. I have no idea if it will solve the problem. Your point above gives some hope that will be the case. This is unfortunate though. I still think it's a problem with Apple's Dolby Vision implementation. All other implementations of Dolby Vision from other apps and with Blu-ray work. Only the Apple TV app and Movie app version exhibit the problem.

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Dolby Vision content displaying distorted since tvOS 12.4 update.

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