Dolby Vision content displaying distorted since tvOS 12.4 update.

Anyone else having their Dolby Vision content in iTunes and Netflix display distorted during certain scenes throughout movies.

Turning Match Content off, fixes it but it also removes the Dolby Vision, and only plays in HDR. Worked fine before the 12.4 update. I even spent the money on new Belkin HDMI cables (Belkin UltraHD 8K HDMI 2.1 Cables), from the apple store which did not help.

Apple TV 4K

Posted on Aug 7, 2019 7:21 PM

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117 replies

Dec 15, 2019 12:18 PM in response to Holbert92

I've been digging into this a bit over the weekend. I can also see the problem in Lost in Space s01e04 on the AppleTv netflix app. On my TV's netflix app it plays without any issue. I plugged in an FireTv 4k stick which also supports DoblyVision and the episode plays without issue in DolbyVision.


It seems highly unlikely that Netflix have a specially encoded apple version of the show sitting on their servers - so it would be fair to conclude that the problem is not with the TV or the encode but with the AppleTv hardware/software introduced around 12.4 update. I think short of apple issuing an OS fix, there's nothing we can do.

Dec 15, 2019 5:44 PM in response to neildradford

I was also able to pause my Apple TV on a scene with a raised black/color error, unplug and plug back in the HDMI cable from back of the Apple TV device and it did fix the problem until I changed content or tried playing the same scene again. I also tried a another certified cable and different HDMI ports on the TV and got the same behavior.

Interesting, but what does it mean?

Dec 16, 2019 8:44 AM in response to DJVinc

As far as I can tell, reading all the threads from different places I could find this issue on, the problem seems isolated to Dolby Vision content from Apple TV+, iTunes content with Dolby Vision (only certain titles as far as i can tell) and certain Dolby Vision videos on Netflix (Lost In Space as an example).

All of these issues are when using the Apple TV 4K as the streamer.

Dec 27, 2019 6:08 AM in response to jefbak

I had the same problem with the Dolby Vision iTunes copy of Once Upon Time in Hollywood as posted previously. Dark scenes throughout would bloom off and on and it became unwatchable, so I had to finish by watching the Blu-ray. It even happens at the beginning of Apple's own Morning Show -- it became so annoying that I just turned it off. I thought it might be my new TV, which supports DV, but apparently not. I have have had no issues with DV in Netflix and Disney+, so it has to be an Apple issue. Severely disappointing.

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Dolby Vision content displaying distorted since tvOS 12.4 update.

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