Apple TV app problem loading content error

That usually indicates a network issue.

Make sure DNS is set to auto (settings - network)

To see a current internet connection check speedtest

If on wifi try ethernet

To see the status of your local network get a report using istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network

I had the exact same problem with John wick three. Trying to watch it on my iPhone and kept getting a there was a problem downloading this content message. I signed out of iTunes and back in. Then I removed the download and re-downloaded it. That fixed it for me.

I do have this problem too but it just happens with one movie. After that it tells me that there is no space left in my device to download it but I'm not trying to download it. Other movies work fine!

https://www.youtube.com/watch?v=xpw2H9nH3gU

Work around but you will have to download the media player app.

Also I have found these home movies will play if you use Bluetooth

ear buds (Apple). Some posts are seeing the movie won’t load due to the seven channels of audio.

So when downloading if you just make it two channels (PCM) if you have that option.

Go to settings>tv> iTunes videos and change the quality to good for WiFi and cellular service

I was in the middle of watching a movie I own and all of a sudden the movie stopped playing on my Apple TV and presented me with an error that it was unable to load the content. This is happening on all 3 of my Apple TV’s devices and all content that I own. I can play on a local machine, but can not stream.

It's not networking, all other apps have no issue streaming, just TV / iTunes content. Been watching Netflix and other things just fine. And of course nothing has changed on local network configuration.

This is more than a simple connectivity issue. It is localized to Apple and iTunes. My DNS resolves just fine everywhere and I have both a WiFi and Ethernet(Gig) connected AppleTV. I can access all other content HBO Now, Netflix etc. I was half way through my movie when it cut out. If I had to guess it cutoff while trying to validate/authenticate the content against my purchase entitlement. If I had to guess...

I’m embarrassed to tell you what my problem was. Where I live there is a guest Wi-Fi network. Somehow my iMac had been changed to the guest network. The clue was that I could not print on either of my printers. As soon as I put it on the right Wi-Fi both Apple TVS and both printers started working.

I have another problem. One movie refuses to be loaded into iTunes, using either drag and drop or File -> Add to Library menu command to load the movie into the library.

Hi all I have this issue any clues how to fix. It’s not internet Netflix and other working as usual.

That worked for me too, thanks! (and just ignore the incorrect, unhelpful and somewhat arrogant posts vazandrew)

Was just told by a support tech that it is a known issue and there is a fix underway.

I have this problem trying to watch a purchased movie John Wick 3, but only with this movie, I can watch other purchased movies just fine, very frustrating. I did the troubleshooting steps even though this error only occurs on the one movie and still not working, this is ridiculous.

I keep getting this stupid message, but I only get it for one film. Then it suddenly stops appearing and switches to a different film. It's driving me insane. Right now it won't let me watch "The Hobbit" part 3. This is frustrating.

I have a large collection of movies on my iMac which was streaming to my new 4K Apple TV just fine yesterday. Today all I get is the message “there’s a problem loading this content“ when trying to watch any of the movies, which were ripped from my DVD collection. None were purchased. . It’s playing music from that computer just fine as well as showing the two TV shows on that computer. I rebooted the iMac and nothing changed. It shows images of all of the movies on the screen as well as the descriptive information, cast, director and other metadata but doesn’t show the artwork. But when I press on the play button I get the error message. I just checked my older Apple TV on another TV and it has the same problem. What now?