Apple TV app problem loading content error

Same issue. Purchased John Wick 3. It plays on my MacBook, but not my Apple TV. I have 2 Apple TVs and the movie stops on both at the same place, about 1:13 into the movie. I get the "An error occurred loading this content. Try again later". I have tried all the suggested efforts.

I keep getting this stupid message, but I only get it for one film. Then it suddenly stops appearing and switches to a different film. It's driving me insane. Right now it won't let me watch "The Hobbit" part 3. This is frustrating.

I have a large collection of movies on my iMac which was streaming to my new 4K Apple TV just fine yesterday. Today all I get is the message “there’s a problem loading this content“ when trying to watch any of the movies, which were ripped from my DVD collection. None were purchased. . It’s playing music from that computer just fine as well as showing the two TV shows on that computer. I rebooted the iMac and nothing changed. It shows images of all of the movies on the screen as well as the descriptive information, cast, director and other metadata but doesn’t show the artwork. But when I press on the play button I get the error message. I just checked my older Apple TV on another TV and it has the same problem. What now?

I had the exact same problem with John wick three. Trying to watch it on my iPhone and kept getting a there was a problem downloading this content message. I signed out of iTunes and back in. Then I removed the download and re-downloaded it. That fixed it for me.

I’m embarrassed to tell you what my problem was. Where I live there is a guest Wi-Fi network. Somehow my iMac had been changed to the guest network. The clue was that I could not print on either of my printers. As soon as I put it on the right Wi-Fi both Apple TVS and both printers started working.

I have another problem. One movie refuses to be loaded into iTunes, using either drag and drop or File -> Add to Library menu command to load the movie into the library.

I have mine hooked up via ethernet with speeds of 830mbps. Speed or connectivity isn’t an issue. However I failed to mentioned that it does work occasionally but at odd hours of the day. For example does work during the day but tried it twice at 3.am and it works fine. Then stops working the the following day. Tis frustrating as I have contacted Apple support but they still can’t provide any solution.

I am thankful that I am not the only one facing this problem.

I have this issue too since last Friday Jan 10, 2020. At a certain time of the day it will not play on any device - PC/Macbook, iPads, ATV3 or ATV4k. Then the next day it will play fine all morning to evening then quit out at the same time. iTunes movies or TV shows (that I own) but Music plays fine. Even trailers will not play.

Weird thing is that I can download a movie in iTunes at max speed during the outage time but it will not stream. Most of the viewing is done on the ATV4k so that is pointless.

Netflix, Hulu, Disney+ all play fine in 4k or HD. Speeds are 900MB-1GBps. No settings have been changed for ages.

Thank you! FWIW I’m seeing it now. iTunes only, on both AppleTV (Wired) and iPhone (WiFi). Able to stream from all services and some subset of iTunes vids but not last week’s Good Place 🙄

I’m able to get it to fail on a second episode in another season, but not on episodes of shows never run on device so I don’t think it’s a network thing on our side.

Messages goes back and forth between “The iTunes Store is currently unavailable” and “unable to play content”.

https://www.youtube.com/watch?v=xpw2H9nH3gU

Work around but you will have to download the media player app.

Also I have found these home movies will play if you use Bluetooth

ear buds (Apple). Some posts are seeing the movie won’t load due to the seven channels of audio.

So when downloading if you just make it two channels (PCM) if you have that option.

Also seeing this, re-logging into Apple account, restarts, etc. don't fix. My guess is this is a global problem with Apple account related content.

I fixed mine by logging out of iTunes and logging back in.

Not being able to get my Apple TV to work

This worked immediately. No idea why. Especially as every show was already downloaded ....

Tried everything and now not a single movie on movies is playable. Keep getting the same message over and over again. Help

When it doesn’t work I can’t even use AirPlay to cast movies that was previously downloaded to my iPad. Did you encounter this too?