Homekit an LG smart TV 2019 not working

Question

Level 1

16 points

Homekit an LG smart TV 2019 not working

Hi,

From the Netherlands. I have a OLED 55C9. Airplay 2 works partly. But Homekit doesn't at all!. When scanning the QR code generated by the TV, the TV says it has been configured with Homekit. However, my Homekit app says that adding the LG OLED has failed. The tv is connected by ethernet and WiFi, the iPhone on the same wifi....With other iPhone no result either. My Apple TV in the attic functions as hub.

Some Airplay features work, others not:

MacBook Pro: ScreenMirror works, playing films from iTunes works, playing films directly from QuickTime and selecting Airplay to LG TV DOESN'T work.

iPhone: Airplay works with all features.

I already asked around on the LG forum, have reset my router, have done a factory reset of the TV, nothing works.

Anyone know a solution???

Posted on Sep 5, 2019 5:20 AM

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Answer 1

Enzodima

Level 1

4 points

Jan 4, 2020 8:31 AM in response to Robin Bonathan

Mate, try this, it worked for me after trying literally everything :

Factory reset your TV, this HAS TO BE DONE, no matter how much it hurts (and trust me, it did as I spent many hours calibrating my TV...)
after you did that, reboot your iOS device
make sure you’re using the same WiFi network
don’t try to connect your TV via HomeKit but instead Airplay any YouTube video for example or Music
once this worked, use Home App and register your tv normally by using the numbers instead of the scan

Good luck

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Answer 2

mprogano

Level 1

4 points

Oct 5, 2019 10:47 AM in response to robertapple1

I cannot get my LG working at all, same issue here. I just got the update a few days ago on the TV and airplay works without an issue but setting up homekit is no dice. I have an iPhone 7 running the latest software and a homepod on its own latest :/

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Answer 3

grovr1

Level 1

10 points

Nov 7, 2019 5:49 PM in response to robertapple1

I just bought a brand new LG TV that is supposed to work with Airplay and Homekit. I am having the same problem as described below. When I try to connect my TV shows that I am connected properly, but on my iPhone I get the error message: "Couldn't add LG webOS TV".

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Answer 4

robertapple1 Author

Level 1

16 points

Sep 7, 2019 6:58 AM in response to robertapple1

A conversation with Apple helped me realise the problem. The Apple guy asked: is bluetooth (BT) on? Of course it was, but then it hit me: Airplay control works with BT. And therein lies the problem.

When I bought the TV it automatically recognised my settop-box/decoder (Ballard Rural Telephone Cooperation is how it is called on my TV; it is provided by T-Mobile Netherlands). This set-up makes it possible to use the LG Magic Remote as a universal RC to control my settop box. This feature uses BT.......

After disconnecting the LG Magic Remote from the settop box, the Homekit app on my iPhone recognised my LG TV and added it as an accessory. Succes at last. BUT, after setting up my LG Magic Remote again to control my settop box, the Homekit app didn't get a respons from the LG TV anymore.

My conclusion is, that there is a Bluetooth protocol interference at play here, that I as a user cannot fix. My opinion is that LG needs to contact Apple to streamline each others usage of BT protocols, and come up with a firmware update.

At the moment I choose in favour of using my settop box with the LG Magic Remote, as the functionality of the HomeKit controls of the TV is limited, but I would love to be able to use both.

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Answer 5

Dec 27, 2019 9:35 AM in response to Enzodima

Go to the home app press and hold the LG TV accessories,
then on the next screen press on the gear icon in the bottom right corner,
the name will be displayed on the top of the screen and just below it will be the same name in an editable field
tap in the field and change the name to what ever you want
tap on the X top left corner of the screen to return to the Home App main screen

Hope this helps

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Answer 6

chris_g1

Community Specialist

Sep 6, 2019 4:19 PM in response to robertapple1

Hey, robertapple1.

I see that you've purchased an LG C9 55 inch Class 4K Smart OLED TV w/ AI ThinQ® (54.6'' Diag). You're trying to connect it as a Home accessory, and I'd like you to contact Apple Support for help.

Apple - Support - Product Selection — After selecting this link, type Homekit in the Search topics field and select "Help with HomeKit certified accessories". Then choose how you'd like to start the conversation.

Take care.

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Answer 7

Cdyson25

Level 1

8 points

Sep 21, 2019 11:25 PM in response to robertapple1

I just brought home my C9 and have the same issue. Will contact Apple tomorrow. I am running 13.1 iOS beta so thought that was the problem. Perhaps when HomePod ios13 is released on set 24 issue will be solved? I am having com issues between HomePod and iPhone as they are currently in different iOS. HomePod does not have a beta and is still running iOS 12.4

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Answer 8

robertapple1 Author

Level 1

16 points

Sep 22, 2019 3:23 AM in response to Cdyson25

I run iOS 13.0 on my iPhone, and the issue still exists. I firmly believe there us interference in the BT protocol of the LG Magic Remote (connected to my settle box) and Airplay, because HomeKit connection to my LG TV is lost when my settop box turns ON. When I sever the connection between the LG Magic Remote and the settop box there is no issue with HomeKit and the LG TV.

I am sceptic that iOS 13 for Homepod will solve the issue

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Answer 9

Cdyson25

Level 1

8 points

Oct 3, 2019 8:16 AM in response to robertapple1

I now agree. Last night I disconnected the magic remote from set top box and now home kit connectivity works great. The strange thing is the magic remote still works great for controlling my Apple TV and my LG 4K Blu-ray player. So why is just set top box an issue? ( magic remote even turned on my electric heater by unintentionally)

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Answer 10

mprogano

Level 1

4 points

Oct 5, 2019 10:40 AM in response to Cdyson25

@Cdyson25 does your BluRay player use the IR blaster? Apple TV doesn't and your set top def does .. hmm.. if it doesn't then that'd mean something the remote does to do the IR blaster could be the issue?

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Answer 11

Cdyson25

Level 1

8 points

Oct 5, 2019 10:46 AM in response to robertapple1

Thanks Robert. I am just leaving the logic remote disconnected from the TV box and using the dedicated remote. Hopefully a fix comes soon. I got ios13.2 yesterday so may try again. Doesn’t explain why it’s only an issue with the cable box. (Hdmi1 ) Apple TV and blue ray don’t interfere

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Answer 12

robertapple1 Author

Level 1

16 points

Nov 11, 2019 9:08 AM in response to Cdyson25

@Cdyson25: The new firmware update did not fix the issue for me. I still use the magic remote for my cable box, since I use it more than HomeKit. But it still is a pity that there is no solution in sight. Also a pity that the Apple TV app is not in the LG content store, but that is a different topic

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Answer 13

robertapple1 Author

Level 1

16 points

Nov 12, 2019 12:44 AM in response to robertapple1

update. I tried to use homekit again (there were LG firmware update and AppleiOS updates). At first I couldn't get it to work. My mistake, the LG was still partly connected to HomeKit. After severing that connection I was able to connect to Homekit AND use the connection Magic Remote + Settop Box. To the problem is fixed!!!!

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Answer 14

Cdyson25

Level 1

8 points

Nov 18, 2019 11:36 PM in response to robertapple1

New problem is the tv won’t turn off now. When I turn off from remote it keeps turning back on to HDMI 3 even though that wasn’t last Oort tuned to. I have discounted Apple TV from HDMI 3 and taken batteries out of remote. Tv keeps turning back on. I had to unplug it.

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Answer 15

Cdyson25

Level 1

8 points

Nov 24, 2019 10:18 AM in response to robertapple1

I tired what you did. Disconnected from home kit even did a master reset of Tv. Repaired to home kit no problem but when I added my remote to the cable box it cut contact to HomeKit functions but not airplay. Sigh

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Homekit an LG smart TV 2019 not working

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