ios 13 and itunes support

I recently tried using iTunes 12.6.5.3 in High Sierra to rearrange some apps to check that it still worked, and all was going well right up to the point where I wanted to commit the changes. Then I was informed that there were apps on the device that my library wasn't authorised for, and which would be removed. Reauthorizing the computer didn't help. I've also seen another post with similar symptoms. It is therefor possible that Apple have made changes which break iTunes 12.6.5.3 compatibility in iOS 13. If you want to move forward to iOS 13 you may have to give up app management in iTunes.

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Almost the same issue here: OS 10.12.6 iTunes 12.8.2.3 and IOS13.3. Before I try the MobileDeviceUpdater fix, a few things are not entirely clear to me. When I run this fix, what will be installed? For now, I'd like to hang on to OS 10.12.6 and iTunes has the backups of 3 iPhones I'd like to keep. TIA.

I spent almost 5 hours chatting and on the phone with Apple's Mac and IOS "experts". I had the same problem. They told me that because my Mac OS is El Capitan and iTunes 10.8.2.3 are not compatible with the iOS 13. The software is "not compatible" was the final response I got after the 5th person trying to help me. After about 15 minutes searching with different, more specific criteria, I found this. Instant gratification.

So much for Apple's "experts". I could tell while talking to the guy on the phone he was just looking at websites and couldn't find El Capitan and iOS 13 on the same page, so he told me they were incompatible. What a waste of time.

THANK YOU! Running MobileDeviceUpdater finally solved iTunes not recognizing my phone! I had been through all possible software updates and the troubleshooting steps Apple published on the support pages. The same problem has been vexing me for years, every time any software updates happen on any piece of the puzzle, I can't connect my phone to my computer. Then like once in 5 tries I get lucky and can connect. This time I just got lucky with searching different keywords that led me to this post. How do I get level 10 wizard powers like yours?

You're welcome. 🙂

There's no particular magic, I've simply been hanging around these boards answering questions for about 12 years. Occasionally I'll pick up on a detail that Apple's own help pages don't have.

tt2

My desktop has iTunes 12.8 and my iphone 8 has iOS 13.3 and my iPhone wont show up on itunes. Before i updated to ios 13, i had ios 12 and itunes recognized my phone. But as soon as i updated my phone to ios 13, thats when my phone would no longer show up on itunes. My desktop recognizes my iPhone by opening the photos app when plugged in, but will no longer show up on my iTunes.

Any thoughts on what the problem is? Possibly if iOS 13 & iTunes 12.8 cant somehow match up?

It doesn't work. Don't accept the update. I'm on High Sierra, iTunes 12.8.2.3, and iOS 13.4...stuck with no way to sync. I also read somewhere that iCloud won't talk to iOs 13.4 either. It's a hot mess.

I have the identical set to yours but my iTunes doesn't prompt many phone to accept an upgrade. Is there any way anybody knows up to force the issue? I tried turingtest2's MobileSync fix and it didn't work.

Thanks! I might just try that, although I just updated to High Sierra from El Cap today and presume that already gave me experience with two different versions of iTunes, neither of which worked.

When you reinstall iTunes it doesn't mess up all the preferences, playlists, etc, does it? And do you have to delete iTunes before re-installing it?

Reinstalling iTunes shouldn't overwrite your library or your preferences. You only need to uninstall iTunes first if trying to downgrade iTunes, reinstalling the same build or a newer one should work without issue when iTunes is already installed.

tt2

Thanks for all the help! 

You might have seen that 13.4.1 came out today to fix bugs and, predictably, this most obvious of bugs wasn't one of them. I can't help but think they're trying to obsolete older computers that can't run Catalina.

You might need to take the approach given in this post on erratic syncing. Sometimes when things go wrong the solution is to nuke and pave.

tt2

Presumably the steps in the post they replied to.

tt2

Unlock your device before you connect to your computer. Trust the computer if prompted. Try iOS device not showing in iTunes for Windows - Apple Community.

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