Level 1

55 points

ios 13 and itunes support

Does anyone what Apple plans to do regarding itunes and ios 13 support? Apple released today itunes 12.10.0.7 for Windows users which presumably has ios 13 support but there has been no update for mac users. I am running High Sierra 10.13.6

I remember last year Apple made it really complicated for Mac users because they installed ios 12 on their phones but itunes was not recognizing the phone when it was connected. Everyone had to figure out how to get things working again when Apple released a software update to get itunes to recognize ios 12. It was a big pain.

Posted on Sep 11, 2019 2:42 PM

Top-ranking reply

turingtest2

Level 10

278,061 points

Posted on Sep 23, 2019 11:55 AM

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

View in context

Similar questions

131 replies

snorcal

Level 1

4 points

Apr 3, 2020 1:26 AM in response to turingtest2

THANK YOU! Running MobileDeviceUpdater finally solved iTunes not recognizing my phone! I had been through all possible software updates and the troubleshooting steps Apple published on the support pages. The same problem has been vexing me for years, every time any software updates happen on any piece of the puzzle, I can't connect my phone to my computer. Then like once in 5 tries I get lucky and can connect. This time I just got lucky with searching different keywords that led me to this post. How do I get level 10 wizard powers like yours?

turingtest2

Level 10

278,061 points

Apr 3, 2020 1:55 AM in response to snorcal

You're welcome. 🙂

There's no particular magic, I've simply been hanging around these boards answering questions for about 12 years. Occasionally I'll pick up on a detail that Apple's own help pages don't have.

tt2

zack1965

Level 1

4 points

Apr 5, 2020 3:47 PM in response to aegordon13

My desktop has iTunes 12.8 and my iphone 8 has iOS 13.3 and my iPhone wont show up on itunes. Before i updated to ios 13, i had ios 12 and itunes recognized my phone. But as soon as i updated my phone to ios 13, thats when my phone would no longer show up on itunes. My desktop recognizes my iPhone by opening the photos app when plugged in, but will no longer show up on my iTunes.

Any thoughts on what the problem is? Possibly if iOS 13 & iTunes 12.8 cant somehow match up?

Apr 7, 2020 2:26 PM in response to turingtest2

Thanks! I might just try that, although I just updated to High Sierra from El Cap today and presume that already gave me experience with two different versions of iTunes, neither of which worked.

When you reinstall iTunes it doesn't mess up all the preferences, playlists, etc, does it? And do you have to delete iTunes before re-installing it?

turingtest2

Level 10

278,061 points

Sep 18, 2019 7:48 PM in response to aegordon13

Wise move.

tt2

turingtest2

Level 10

278,061 points

Sep 19, 2019 2:47 AM in response to StingRay112

Indeed, but the question asked is will iOS 13 be supported on High Sierra?

tt2

aegordon13 Author

Level 1

55 points

Sep 19, 2019 12:30 PM in response to DonnerRabe

Thanks for the info. Here's the popup from last year when ios 12 was released.Was this the popup you received today?

Sep 19, 2019 1:46 PM in response to aegordon13

No. It was actually smaller. Probably because the absence of the iPhone graphic. But it did identify my phone by name.

aegordon13 Author

Level 1

55 points

Sep 20, 2019 8:37 AM in response to aegordon13

Has anyone else been able to get itunes to recognize and back up their phone after ios 13 was installed? Particularly those who are running High Sierra or older?

Sep 21, 2019 6:04 AM in response to DonnerRabe

I had the same update to itunes after updating my iphone, but now my iPad won’t sync photos with the iMac.

Sep 23, 2019 6:49 PM in response to turingtest2

I have taken all the books off and then re-synced them. Still nothing. I’m wondering if it is a conflict between the old Mac iOS and iTunes

turingtest2

Level 10

278,061 points

Sep 23, 2019 7:15 PM in response to jagcrader86

You might need to take the approach given in this post on erratic syncing. Sometimes when things go wrong the solution is to nuke and pave.

tt2

Sep 24, 2019 1:04 PM in response to aegordon13

I also have the same issue.

new software install window is there but not downloading any software

Sep 24, 2019 1:25 PM in response to DCAC_82

I am running High Sierra and IOs13 on my iPhone Pro Max but no offer of additional software. Tried the downloader and just hanging saying downloading

Sep 24, 2019 1:18 PM in response to turingtest2

shows the update window and keeps on showing “downloading” without any real download or installation

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 13 and itunes support