Photos in iMessage disappeared after ios13 update

My iOS software on my iphone recently got corrupted and my phone was stuck in boot loop with the apple logo being continuously displayed. Had everything backed up to the cloud so it was not a problem. Did a restore via iTunes and had to wipe my phone clean and reinstall iOS 13.3 (at the time). When the phone finally booted, it still didn't recover all my photos in iMessage. I've since updated to iOS 13.4 and as of right now, it only states "More photos will be shown once Messages finishes indexing". Not certain how long it takes to index but thus far (that is, after more than 2 days), I've only seen two photos appear; nothing else...

Yep I have done support for this since nov 12

countless hours and nothing works!

they don’t care-

an engineer told me that until Apple itself does an update to get the photos to index - it won’t happen.

bottom line/ they did it so we all have “bought giant GB phones and they don’t want us to have use of all the gb stored on the phone but purchase more cloud space”

i hate it and more are having to upgrade and more cases. Nothing will be done until there are way more people calling and posting.

I see a class action suit coming -

apple sold us big price tag phones for 512gb and nothing from text can utilize the space

-it’s our photos to decide and they are gone unless you keep scrolling.

I have loved Apple until this update.

I just came across this issue today and I’m surprised to see it’s been running as long as it has with so many affected people. I have an iPhone 11 Pro Max and have no issues with the messages showing the photos with the “i” Last night however I synced my messages from the cloud to my new iPad Pro 11 and even though the messages in my iPad take up several GB meaning all the photos and videos have downloaded, clicking on the “i” doesn’t show any photos. What a bummer! Now I’m going to try to unsync and resync again. Very disappointing from Apple.

you should reach out to apple. ive been working with them since sept 1, 2020. this is a known issue (since sept 2019) that hasnt been fixed because not enough ppl are experiencing it. i think ppl just havent noticed it so its underreported.

if you want apple engineers to fix it, you need to contact apple. otherwise, theyre not going to waste time/money fixing it.

I also believe this is an iCloud issue. When I got my new iPhone 11 I set it up as new with backup from iCloud and it didn't work so it's not a bug somewhere in the old software. However, this issue started for me when I upgraded to iOS 13 so it was definitely an issue with that software.

same problem after upgrade..i’m From Italy..I hope this problem will fix fast or in 13.1 version , please if someone have solution write immediately here or in other post!!thanks

The versions after 13.0 all resolved that issues on my iPhone

the info button when you go into iMessage and tap on the contacts picture, the “info” button is there

Do you pay for iCloud? Signing out will delete data off of the phone, but not in the cloud.

Lol, April fools.

After upgrading to 13.2.3 Half my photos disappeared in messages its was worse than 13.2.2...

Open a ticket with support.

Do it again.

Make sure you are connected to WIfi

Did you speak to an agent?

As I type this, it is a few minutes after my first message, and I’m seeing that my photos are reappearing. It really was kind of scary to not see my pics at first and I know anyone else would feel the same. The update is quite a beautiful one and I understand that things happen sometimes after the installation of an update, but not seeing my pics was upsetting at first.

Many thanks.

I’ve updated to 13.1.2 and all my pictures in my iMessages are missing and there is no place to scroll down. Really need these pics back.. any help would be appreciated. Already tried a hard restart and reset of all settings

I just purchased the iPhone 11 and am having the same issues. The amount of bugs with this phone is ridiculous. Nobody in Apple support was able to help with this and nobody seemed to care either. With all the time Apple spent focusing on improving photos in this phone they clearly overlooked the importance of photos in messages? It’s a shame they won’t fix this issue :(