Missing pop3 email sent folder at IOS13

I just updated to IOS13 and now my sent folder POP3 email account disappeared. Now only showing and inbox and drafts folder. Anyone experiencing this problem? Any idea how to get it back? Hope Apple fix this quick as it’s obviously IOS13 issue!


iPhone 6s Plus

Posted on Sep 20, 2019 2:05 AM

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Posted on Sep 24, 2019 9:24 PM

Hi. I fixed my issue as follows:

1. Download 13.1

2 Delete and re-create your POP account

3. send an email.

4 Write and save an email.

5 Trash an email

ALL MAILBOXES CAME BACK!

198 replies

Oct 16, 2019 2:46 PM in response to JayMoDC

Same thing happened to me. Eventually my sent folders came back and then I discovered I had something called an all sent folder and all my old sent emails were not in there at first but then I deleted my email account and then set it up again. Just be sure you know your ingoing and outgoing server names before you delete.I screenshot of mine so I would have them in case I forgot. Then when I reinstalled the email eventually sort of magically an overnight all my sent emails appeared in the all sent folder, but they are not in the regular email sent folder. And still owe my drafts are gone

Nov 1, 2019 6:43 AM in response to Suzy490

The trick of creating an email with a photo attachment but saving it as a draft instead of actually sending it, seems to have worked for me. I’ve shut down the mail app and reopened it, and it still seems to be working. Thank you so much.


I’m still missing the old drafts that were sitting in the draft folder prior to ios13 though.


Logging the issue with apple is on my list of things to do.

Nov 22, 2019 6:33 AM in response to Tofu59

unfortunately Apple engineers dont read this thread.. you would need to, as we all need to, complain directly to apple... this is the iOS and their failure to fix POP3 issues... ongoing and destructive! ... i switched to iMAP which solved the issue for me.. but iMAP is not for everyone.. completely unnecessary ..they should NEVER have released iOS with this serious problem .. good luck

Sep 25, 2019 3:28 PM in response to deeceeontario

I have encountered the same issue. With 13, I only saw my Inbox folder with emails that were unread or flagged dated back to 8/23. I created an email, saved it as Draft then deleted and Draft folder remained.


I downloaded 13.1 about an hour ago and I now see the Trash folder, which contains emails back to 8/23.


I’m still waiting on the Sent folder.


I talked to Apple Support today and support said they only have 2 tickets logged. Please contact Apple and have a ticket opened.

Apple does not read this community posts.


Sep 26, 2019 8:40 AM in response to MarcoMCH

I still suggest everyone to report the issue to Apple, to make them aware it involves many people.

And guess what: after fiddling with the POP3 SMTP settings, toggling the "All sent" folder on and off in the mail settings and sending a few more test e-mails, finally the Sent folder appeared for my POP3 account, including older mails I did send days ago. Now I am curious if the folder stays visible.

Next would be someone to find out if there is one persistent way that works for everyone to make the Sent folder appear.

Sep 30, 2019 8:53 AM in response to HowardDoin

It seems there is no proven straightforward way to get the Sent folder back, various posts here describe various ways others used to manage to get the Sent folder back.

The Concepts folder does appear at times, but I do not manage to see saved - draft e-mails.


Apple support has done a remote session to my phone to fault find the issue and has uploaded log files from my phone.

As far as I understood it is by now a registered issue.

I still recommend to contact Apple support yourself to make them aware of the extend of the issue.


Note: IOS 13.1.1 did not solve this mail issue.


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Missing pop3 email sent folder at IOS13

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