Missing pop3 email sent folder at IOS13

My internet provider here in Australia also told me to switch to IMAP. I want to retain POP and as stated, Apple certainly do still support POP. I trust you realize that IMAP works differently to POP. I share one email address with my wife and when we download POP to our respective devices, the emails remain there unaltered. With IMAP, any changes made on any device reflect on all devices. So if she reads and makes changes or deletes an email before I have a chance to read it, it will change /disappear from my device.

The iPhone definitely supports POP3, it just doesn't do it properly after the IOS13 upgrade.

As I said before: Apple support took logs of my phone, no response yet, which I don't mind: at least the issue has their attention.

My phone magically recovered POP3 mail for a bit, the Concepts folder still doesn't work.

I have still not seen one straight forward way to make it workable (with Inbox, Sent box and Waste bin): delete and re-create the POP3 account, sent and delete mails multiple times, check the All Sent and All Waste folders.

..will know more later today... but issue is definitely with iOS13 and pop3 compatibility.. apple calls out IMAP as resolve; not so. Settings to receive mail also at issue; same settings that work fine with previous iOS iphone will not work with 13.

I have the same issue of missing sent folder for email configured with POP on iPhone XS with iOS 13.1.2. I cannot find the sent email with the search in mail. Here is a solution I found that works for me. Give it a try and see if it works.

https://forums.macrumors.com/threads/missing-sent-folder-in-mail-app.2205002/

Same issue here. Updated to 13.1.3 this morning. Sent, Drafts folders gone. Spoke to multiple senior people in support and none could help over nearly 4 hours of call time. They said it was *not* a known issue. Last 2 swore they were still supporting POP accounts, but concluded there was nothing they could do but tell me to wait and see if the folders magically came back. I wiped the whole phone and refreshed using a backup from 2 days ago. Nada. didn't change a thing. I pointed out the failure to save drafts was obviously a different issue than the disappeared content of the folders. After an hour and 23 minutes he said thee was nothing else he could do. Promised to send case # by email and didn't do it. Total fail Apple.

I can imagine that the draft e-mails are still on your phone, also the recent ones that many made to see if they fixed their POP3 mail system on the phone, the draft e-mails might only be invisible.

Strong advise for everyone facing POP3 mail issues on IOS13.x.x: report it yourself to Apple support, not only in this forum.

Hi again Wouter. My advanced settings weren’t affected and it didn’t matter really because once the emails have been downloaded to the phone they stay there forever even if the originals are deleted from the server. That’s how POP email works. IMAP is different. If you delete an email from one device, it gets deleted from all associated devices.

Btw he Is also Correct in that the advanced settings were not available at least to me also. Additionally even if you changed them the mail already downloaded to the phone would already have been deleted on the server. So no matter what in this case the result would be lost email.

I have a 6S as well & waited until 13.2.3 to update. I have 2 POP email accounts on my mail app, and my sent folders, as well as emails within the folders, disappeared. I’ve called AppleCare, and I’ve been told to call Earthlink (good luck), reset or restore.

I’ve read the forum suggestions, tried some of the suggestions without success. I can’t risk losing anymore folders. Does anyone have a sure fire solution to this problem?

In the meantime, APPLE ENGINEERS, FIX THE iOS!!!

It’s not the hardware or POP, it’s the update to 13 that has created this problem.

My Sent folder is missing too. Drafts is also not functioning normally. A draft email has been sent, yet still remains in Drafts.

Interestingly, this is only happening with my Btconnect.com email address. I have set up my Gmail email address and all the folders appear and are functioning normally.

Are others using Btconnect Email (business email) and having problems.

Please help Apple!

Has there been any update on this issue since the last post above 1Dec 2019?

Only today, 9 Dec 2019, I purchased a new iPhone 11 to replace my old iPhone 6 and to begin with in the Mail App the only folder that was there was the Inbox folder and none of the others.

As one of the earlier posts on this topic suggested, I deleted and reinstalled my email account data and now the Bin & Sent folders are there in the Mailbox list, and while the Bin folder appears to work OK no sent emails are showing up in the Sent folder!

I downloaded the latest iOS 13.2.3 hoping this might fix the problem, but alas no. Never have had an issue with the old iPhone 6 running on iOS 12 and earlier.

Mcapelloooo, you were dead right! Sure enough, this morning (Australian time) my Sent folder came back to life and started keeping a record copy of a few test emails that I forward late last night. Now all seem to be as it should be. But why the hassell in first place, I ask? And it's not only me but possibly many hundreds, even possibly thousands, of people across the globe experiencing the same issue.

So thank you, and also to jsf63, for taking the time to reply, much appreciated.

The only remaining issue, and it really is only a minor one, is that now I have two Sent folders! The one that is third on the Mailbox list after Inbox, then Drafts, is the working one. But then I also have a second Sent folder that is in 8th position on the Maibox list that doesn't get populated with my sent emails but the 'system' won't allow me to delete it! When I try it brings up a message, "Unable to Delete Mailbox The mailbox could not be deleted in the server." But as I say, just a very minor issue and this empty Send folder I can live with!!

I just installed 13.1.1 on an Iphone7 and have this problem with my comcast email account. No sent folder, and can't seem to save/recover drafts.

My yahoo and gmail email accounts are fine.

Apple responded that they do not accept pop3 accts; must change to IMAP and referred to provider ...taking no responsibility.. POP3 folders not working.. requires IMAP.

I can confirm this is not a hardware issue. This has happend on older iPhones that have upgraded to iOS 13.