Unable to rearrange app icons in ios 13

After upgrading to iOS 13 and trying to rearrange app icons this is what happens: I long press the app icon and select "Rearrange Apps" from the context menu. Apps show the "x" mark and start wiggle. I try to move/rearrange an icon and after a 1-2 second delay the icon moves but then freezes on the screen without the "x" mark although all other icons wiggle. The specific app icon is no longer movable and the sliding of the screen left to right becomes sluggish. After a while, and without me being able to do anything useful the "x" marks disappear, the wiggling stops and the app icon that I intended to move stays where it was initially. Looks like a MAJOR bug in iOS.

iPhone 8 Plus

iPhone 8 Plus

Posted on Sep 20, 2019 4:45 AM

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Posted on Sep 21, 2019 3:56 AM

SOLVED - I was having the exact same problem. I had the Zoom function enabled with the three finger double tap active in accessibility settings which was the cause of this problem. Once I disabled this in settings moving the icons around was back to normal for me - what a relief! Hope this helps others who have same issues - check your zoom settings!!

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250 replies

Oct 11, 2019 7:55 AM in response to PaulTJ

Thanks for the info but it’s not a fix but another workaround. I too use zoom function and to move apps I have to disable the zoom function then re–enable zoom when done. iOS could be great if Apple’s latest gimmick didn’t fall flat at the first hurdle for anyone who has zoom enabled. Appreciate your time and effort but Apple should be saying this and then fixing it.

Sep 22, 2019 10:32 AM in response to Jordgubbe123

Don’t worry, you can still use Zoom. Sometimes turning Zoom back on doesn’t cause the problem to come back until the next time the phone is restarted.


At least that’s what happens with my iPhone 7. All I do to fix the problem is turn off Zoom, then go to the home screen and try moving an app icon to make sure the problem is fixed, and then go back into settings to turn on Zoom. The problem stays fixed, and Zoom works fine.

Sep 24, 2019 12:35 PM in response to Bearold

Hey all, I'm posting again with an update and question. When I first read the thread, I didn't realize there were multiple pages so I missed some information the first go around. In my first post, confirm zoom was the issue as others is correct, and turning it off solves the issue for the workaround. What I am curious about though is has anyone here tried this on iPadOS? which came out today? I have an iPad Air 2, which I upgraded today, and the issue doesn't seem to be as bad on that, even with zoom enabled. I am wondering if this is an iPhone specific bug as that's what most people are reporting it on. Also, has anyone tried tried iOS 13 from a clean install, to see if this upgrade related, or if the bug exists as well in a brand new install? Thanks, just wanted to get some feedback.

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Unable to rearrange app icons in ios 13

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