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Unable to rearrange app icons in ios 13

After upgrading to iOS 13 and trying to rearrange app icons this is what happens: I long press the app icon and select "Rearrange Apps" from the context menu. Apps show the "x" mark and start wiggle. I try to move/rearrange an icon and after a 1-2 second delay the icon moves but then freezes on the screen without the "x" mark although all other icons wiggle. The specific app icon is no longer movable and the sliding of the screen left to right becomes sluggish. After a while, and without me being able to do anything useful the "x" marks disappear, the wiggling stops and the app icon that I intended to move stays where it was initially. Looks like a MAJOR bug in iOS.

iPhone 8 Plus

iPhone 8 Plus

Posted on Sep 20, 2019 4:45 AM

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Posted on Sep 21, 2019 3:56 AM

SOLVED - I was having the exact same problem. I had the Zoom function enabled with the three finger double tap active in accessibility settings which was the cause of this problem. Once I disabled this in settings moving the icons around was back to normal for me - what a relief! Hope this helps others who have same issues - check your zoom settings!!

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250 replies

Sep 24, 2019 3:52 PM in response to DaliGR

I have EXACTLY the same problem. It is driving me mad. I have done a full restore of my iphone. Updated to iOS 13.1 today. I have switched off the Zoom function as suggested above. Nothing works. I am unable to re-arrange apps. It works fine on my wife's phone (same model iPhone 8), and on my daughter's (iPhone 6s). But not mine - this is not a user error, it is an iOS 13 bug.

Sep 24, 2019 4:04 PM in response to DonCSyd

DonCSyd wrote:

I have EXACTLY the same problem. It is driving me mad. I have done a full restore of my iphone. Updated to iOS 13.1 today. I have switched off the Zoom function as suggested above. Nothing works. I am unable to re-arrange apps. It works fine on my wife's phone (same model iPhone 8), and on my daughter's (iPhone 6s). But not mine - this is not a user error, it is an iOS 13 bug.

Thank you for your post. I was waiting to hear from someone who did a clean install of iOS to see if it's related to an upgrade over an existing version. sorry to hear you couldn't resolve this. Be sure to report this to Apple, if you haven't already.

Sep 27, 2019 3:41 PM in response to PaulTJ

This was driving me absolutely CRAZY as one of my folders dumped about 20 icons out onto my home screen and I could not get them back into a folder. Thank you, Paul!! It took some digging around to try to find a solution but I'm glad I came across your post!


APPLE...are you listening? This is an issue that is going to cause lots of trouble tickets and troubleshooting for you!! Please fix it...ASAP!!

Sep 28, 2019 4:57 PM in response to slipskid

I would call this a workaround, not a solution. The problem continues in iOS 13.1.1.


I’m legally blind and I use the zoom controller all the time so it’s a pain in the butt to have to turn it off every time I want to move some icons or folders on my devices. I have over 300 apps


I did call Apple the day I upgraded to 13.1 and gave them a list of problems this one being one on a rather longest list of bugs.

Sep 29, 2019 11:10 PM in response to DaliGR

Unfortunately this fix did not work for me.

I seem to be the only one. I am running IOS 13.1 on an iPad mini and do not have Zoom enabled (nor did I). Have tried turning Zoom on and off in case that somehow creates and then removes the issue but made no difference. Have shut down and re-booted the device and also done a soft reset. I can see the re-arrange apps option when I press on an app but selecting this option does nothing. The apps do not start to jiggle. I can move them to a new location by dragging but as soon as I release my finger the app flies back to where it was before. Have no restrictions turned on.

Anyone else having issues with iPad minis running 13.1????

Unable to rearrange app icons in ios 13

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