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Unable to rearrange app icons in ios 13

After upgrading to iOS 13 and trying to rearrange app icons this is what happens: I long press the app icon and select "Rearrange Apps" from the context menu. Apps show the "x" mark and start wiggle. I try to move/rearrange an icon and after a 1-2 second delay the icon moves but then freezes on the screen without the "x" mark although all other icons wiggle. The specific app icon is no longer movable and the sliding of the screen left to right becomes sluggish. After a while, and without me being able to do anything useful the "x" marks disappear, the wiggling stops and the app icon that I intended to move stays where it was initially. Looks like a MAJOR bug in iOS.

iPhone 8 Plus

iPhone 8 Plus

Posted on Sep 20, 2019 4:45 AM

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Posted on Sep 21, 2019 3:56 AM

SOLVED - I was having the exact same problem. I had the Zoom function enabled with the three finger double tap active in accessibility settings which was the cause of this problem. Once I disabled this in settings moving the icons around was back to normal for me - what a relief! Hope this helps others who have same issues - check your zoom settings!!

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250 replies

Sep 30, 2019 2:14 PM in response to 100pat

Hi, I just confirmed that this bug is still present and not fixed in iOS 13.1.2.


Is there a better way of making Apple aware than discussing here? I would guess it can be fixed easily and it might drive people crazy because with the change in behaviour of iOS 13 they might think they are doing something wrong ...


Hoping for fix in next release ... at least we have a workaround.

Oct 3, 2019 7:17 PM in response to DaliGR

Confirmed PaulTJ's fix works.

Settings > Accessibility > Zoom > Zoom > toggle off.

BTW Accessibility is in its own Settings submenu now, not under General.


Apple, if you want to do something truly useful, you can tidy up the Settings menu. I count seven subgroups of items before getting to third party apps, each with its selections in random (non-alphabetical) order. Perhaps a mentor or intern project?

Oct 11, 2019 7:55 AM in response to PaulTJ

Thanks for the info but it’s not a fix but another workaround. I too use zoom function and to move apps I have to disable the zoom function then re–enable zoom when done. iOS could be great if Apple’s latest gimmick didn’t fall flat at the first hurdle for anyone who has zoom enabled. Appreciate your time and effort but Apple should be saying this and then fixing it.

Oct 16, 2019 5:25 AM in response to PaulTJ

Paul- I’m extremely grateful to you right now, as I assume a bunch of other people will be!! It was driving me NUTS- aside from the fact that I had enabled the zoom feature accidentally in the first place (and thus didn't know how to disable) and it always kept popping up!!!! Killed two birds with one stone.


You MIGHT be my favorite person today. Just saying. Thanks again!!!

Oct 16, 2019 1:59 PM in response to DaliGR

I had the same problem and worked out that if I made sure the App I wanted to move wasn’t “active”, in other words was on its home page or no adverts were running (for example in the torch app) then voila I could move it to wherever I wanted it to go! This happened to me 5 times (as I had only just got my phone) and each time i fixed it using the above technique.

Unable to rearrange app icons in ios 13

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