When I'm trying to delete an email out of the Mail app it looks like it is deleting, but then doesn't delete

Don’t hold much hope...

Hello Mark,

Thank you for your email.

Engineering still investigating this issue and as soon as I have further updates I will get to you. Apologise for any inconvenience it might because on your experience with the apple device, but we are trying to resolve it as quick as possible.

Thank you for your understanding.

Regards,

Pedro Fernandes

Apple Distribution International

Interesting. I’ve been using the iOS mail app with Exchange (2010 and 2016) for years almost flawlessly with iPhones from 5 to my current X model. Only when upgrading to 13 (including the most current) did the problems in this thread appear for me. How could software between releases break this bad? I mean bad!

I’ve tried every suggestion posed thus far and nothing has worked. Double delete required, messages don’t move, and slow performance overall.

Wish I had a suggestion to offer but I don’t. Just add me to the list of users waiting to get this fixed. Some of us rely on email constantly. I’ve resorted to using another mail app for now which is okay but not great.

Please Apple, hurry.

I have been waiting 3 weeks for a response from engineer. This is my latest email response since I emailed back and said it wasn’t good enough and they have another week before I start contacting press/ceo department.

Hello Mark,

I know that at this stage you would like to have a resolution but all I call tell you is that we are working on your case.

As soon as I get a reply from engineering I will contact you.

Regards,

Pedro Fernandes

Apple Distribution International

I sense your tenacity and 100% applaud your resolve to get them to understand the situation many of us face. Surely with this many people displeasured by this issue, common sense will prevail and they’ll fix what I consider to be one of the most significant core apps of this OS.

This is incredibly annoying. After iOS 13.1.3 it seemed to be fixed........for a few hours, but now the problem has returned.

I also notice that I have unread emails, click the mailbox, and THEN it downloads them. This is also crap. I want to hit the mailbox and see them, not have to wait.

Having to delete them twice is a PITA, and occasionally results in deleting another email in error.

This is my work phone and iPad both with three exchange accounts on them, two of those office365, one an on-site exchange server. Having paid lots of money for devices, having bugs like this is simply unacceptable. Three minor updates and no fix. New pointless features and a broken mail app. Well done Apple.

It seems to be intermittent. Sometimes it deletes on the first try sometimes it doesn’t. Also sometimes after you have read a message it shows that you haven’t read the message. Very annoying. Has anyone received a response from Apple?

I just had an unpleasant mail discussion explaining the issue with an app store support agent but for some reason thry can’t relay the issue to ‘tech support’.

Why is it so difficult reach the support for these things, may I ask how you managed to contact them? All i could see was live chat or phone.

I think i started a live chat had to follow all the steps they told me to first.

delete mail app re instal mail app

erase iPhone and set up as new etc

just state that you wish to open a case because the mail app doesn’t function correctly. Emails don’t load fast enough on opening of the app, have to open emails twice for new email notifications to clear, have to delete mail twice and emails also appear to be sent twice. Also give them a link to this support page for ref and tell them you want a case number.

I have the same issue.. have to delete emails twice. My email is a live.com email (a microsoft email - non exchange). I'm using iOS 13.1.3.

Also, sometimes the email badge count will show I have two or however many unread emails but when I open the Mail app there is nothing there and i have to refresh it once or twice to bring the emails in. Very annoying.

This on top of an apparently long standing issue where when you select photos or a pdf file to be attached to an email using the Mail app, when it sends the attachment through the Mail app using the microsoft email the recipient receives the attachement plus another attachment that is the signature. It looks like at.00000.t. I've tested it thoroughly on 4 different iphones with 4 different email providers (recipients). If Samsung's email app can do it right certainly Apples can.

Very frustrating. I really like the Mail app other wise.. well designed and fast. I prefer it over Gmail or outlook app (they seem to have the same attachment issue since it seems to be related to microsoft email) but this whole microsoft email business makes me consider going back to android since samsungs app has no problem with it and makes it work with Microsoft even if it is something on Microsofts end which is the usual excuse.

Apple has been working on this issue for over 3 weeks. There is currently no resolution. I encourage everyone to contact Apple Enterprise support to report and ask them to make a public statement or posting. ‭(866) 752-7753‬

Use this link to open a case regarding issues https://getsupport.apple.com/?caller=psp&PRKEYS=PL133

click on apps and features then mail questions or trouble shooting.

don’t just report as feedback, need to actually open a case.

thank you

MARK2620:

I did open a support case and the representative wanted me to go through several steps that I'm not willing to go through (reset all settings, rebuild phone, etc) because I would have a lot of setup work to do all over again. I've got four family members, with different Apple devices (7, X, XR, 11), all experiencing the same problems. I told the rep unless he could guarantee the steps he was suggesting would work, I wasn't going to try them. He couldn't guarantee it and explained what he was suggesting was a standard set of steps that they use to troubleshoot a plethora of issues. These issues are iOS bugs... not a problem with my specific device. He's the one who told me to provide feedback using the link I listed. Maybe it was the only thing he had left to suggest since I was disagreeable to his other suggestions, but I thought it was worth a shot.

The ability to group delete my junk folder and inbox is no longer available.

I have to move all junk mail to trash and then delete each and every email from both my inbox and the junk folder one by one.

I’m also no longer able to print from my phone.

I can no longer save photos from texts sent to me.

I can no longer move save photos to an album.

Opened a case as per MARK2620’s suggestion. Asked me to restart me phone which I did. We did a screen connect, and one or two emails later, Mail app was behaving properly. However, I told him this case is far from being closed as I want to see correct behavior for several days across multiple devices with all 3 of my Exchange accounts. Mail had worked perfectly for me since iOS 8 to 12, but not 13. Will report back with what I see happening over the next several days.

I deleted the mail app.

Then went to settings-passwords & accounts-deleted the accounts.

Rebooted phone and reinstalled the mail app.

Added my email details to the app.

Added my second email by settings-passwords & accounts-add account.

Seems to be ok so far and you will change your sync settings in mail settings (no limit was being switched to a month automatically).

See how you get on.