When I'm trying to delete an email out of the Mail app it looks like it is deleting, but then doesn't delete

I thought I had sorted my problems by upgrading to 13.2. It was short lived. I then did as you say and deleted my iPhone and iPad from devices in exchange admin online. I then deleted the accounts of both the iPhone and iPad. Rebooted the devices. Re-added the accounts. Immediately, the same problems returned. But worse. I have to delete emails twice again, but this time they are not in any specific order. I delete one, and the next email appears, exciting me as I think it actually deleted, only to find that after deleting a few more emails, the ones I deleted 5 or 6 emails previously suddenly need deleting again.

This is not an active sync bug. Apple have broken their mail app and are not making it compatible with active sync as they should.

Apple have not been helpful with me regarding this at all. Expecting me to do full restores on my devices etc. Not going to happen. Just fix the bug. It wasn't there in iOS 12, it is in iOS 13. They broke it. They need to fix it. People will go elsewhere. Apple used to have unofficial slogan "it just works". No longer the case.

I have the same issue. Sometimes the stock IOS mail app behaves itself and deletes the email on first attempt, other times it doesn’t. It definitely can’t be an active sync issue as when you swipe right on on an unread message and select the red delete option this always works correctly. It’s the delete option when reading a new mail that works when it feels like it. Surely if it were an Activesync issue then neither would work correctly!?

It's more than just deleting. It's as if every new email acts as though it is there twice. If you are in an open email and use the arrow to skip to the next new email the same email appears one more time. This happens for every new (unread) email. Every action needs to be performed twice. Bizarre glitch.

They have to know. Several people from this forum alone have submitted the issue. One of the enterprise support reps suggested I set up the phone after a factory reset as new instead of restoring from a backup. I don’t know about anyone else, but that would be a royal pain for me. Too many apps and configurations to set up. I’d be busy for a week. I said sorry, that’s not a solution. Even if it corrected the problem. It just means their code isn’t very good. Also some of the comments on this thread indicate it doesn’t solve it anyway.

Now it is Nov. 14, 2019, I am on iOS 13.2 and my brand new iPhone 11 Pro Max. This have-to-delete-twice email problem persists. Very frustrating. I have done everything - deleting the app., remove and add the email account...

This is definitely a problem with the Mail app. potentially associated to my email provider.

I have the latest update and this problem is not 100% fixed. It seems for the most part that I no longer need to double delete everything. It also seems for the most part that sent messages no longer appear twice in my “sent” folders, although they still do for messages sent before the update. However when I’m just using the arrow to scroll down through newly received messages it still shows every message twice. They don’t appear twice in my inbox, but if I am in a newly received messages and click the arrow to go to the next one it shows me the same message again. To sum up, if I have opened a new message and am using the arrow to scroll down through my new messages it shows each one twice. Annoying.

I have the latest update and this problem is not 100% fixed. It seems for the most part that I no longer need to double delete everything. It also seems for the most part that sent messages no longer appear twice in my “sent” folders, although they still do for messages sent before the update. However when I’m just using the arrow to scroll down through newly received messages it still shows every message twice. They don’t appear twice in my inbox, but if I am in a newly received messages and click the arrow to go to the next one it shows me the same message again. To sum up, if I have opened a new message and am using the arrow to scroll down through my new messages it shows each one twice. Annoying.

The new update seems to have fixed most issues but just on my ipad I occasionally have one or two emails in my bin that do not delete unless I delete from the ipad. So I delete from my iphone or my desktop say 10 emails in my bin. All delete on iphone and desktop but on my ipad only 8 may delete. However if I delete all 10 from my ipad then all ten delete on my iphone and desktop. So it appears it is only my ipad (6 month old 12.9 - 3rd Generation cost me a mint) that always has some issue. I have not done a hard restart since the last IOS 13 update last Friday so will try that later tonight. If that is my only issue to delete a couple of emails manually then I can live with it. I am running hotmail via exchange server on both devices. Hope that helps.

I am experiencing the same problem since updating to IOS 13, the requirement to delete emails two times. I am using the native iPhone email app linked to a Microsoft Exchange account.

Yes! Very annoying if you ask me. Hopefully someone can shed some light on this issue.

Not only do I have to delete emails twice, but it seems that when I forward emails, the body of the forwarded email is not included, and I need to forward a second time.

Just reported this at https://www.apple.com/feedback/

Having the same issue on my phone.

Everyone should report this. Might help.

It’s the iOS, not the phone. I have an iPhone 8 and have the same issue

Don’t be fooled. I don’t think we need anymore comments here until Apple resolve. If you have a problem with Apple mail app please contact Apple and request a case number. Thank you

gustaf32:

I used the iPhone icon since the issue is specific to my phone and under the Feedback Type I chose "Bug Report".