iOS 13 audio cuts out

Anyone else experiencing this? I am playing music from the music app and when I try to launch new apps or work in other apps, my phone’s audio output drops a few times before returning to normal. Also, audio sounds much louder in my headphones. At first, I thought this was an improvement but now it is annoying.

iPhone XS

Posted on Sep 20, 2019 3:28 PM

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Posted on Jul 22, 2020 10:22 AM

Had the same issue, sound cuts in and out I keep having my music go silent but the song keeps playing, even when I press on a song, I had to wait a few seconds for it to start playing.


Just update to IOS 13.6 and the problem has been solved.


Apple should be more careful about updating without observing problems that may cause to several Apple designed apps.

95 replies

Nov 27, 2019 1:47 AM in response to joeyc410

I am having the same issue. I don't want to have to revert back to factory settings just to fix this issue. This problem is catastrophic to me, it is making it extremely hard to access my only escape to any mental health issues I have. Music is just about my only coping mechanism and now it is difficult to even listen to music on my phone because of the audio cutting and jumping. My volume buttons are also not working. I have tried all methods of changing the volume and it is no longer virtually instantaneous and now randomly changes the volume a significant amount of time later. I have tried restarting my phone multiple times and closing the apps multiple times and that has not worked. I do not want to have to take a day restore factory settings and then re-download everything. Surely this issue can be fixed easily in a small bug update?

Jan 20, 2020 9:15 AM in response to joeyc410

Hello Apple? I paid for a phone to be able to watch videos and listen to music on and can't do either because your update broke it :) Maybe lets check that we don't break anything before we try to "improve" things for people hm? It's 100% the update, I have friends having this problem too. Apple really showing how they're tanking as a company lol and none of the customer reps are even replying with helpful solutions haha they just say to factory reset it and then what when it breaks again? :) factory reset then too? Genius really Apple.

Jan 27, 2020 6:39 PM in response to 6StringTaylor

I’ve got exactly the same problem and have had for the last few months (since iOS 13). It’s beyond infuriating. It’s rendering Apple Music completely unusable on some days... which is usually at least twice a week. I’m considering switching to Spotify premium because I object to paying for Apple Music and not being able to listen to what I want (including my own purchased music). I don’t seem to have any problem playing music with Spotify basic. I find it so hard to believe Apple haven’t fixed all the issues with iOS 13 yet. They are rampant. Please please please fix this. Seriously.

Feb 18, 2020 2:52 PM in response to joeyc410

Well the update stop my recordings from dumping down to inaudible but not it just stops playing in the middle of the song and screen goes blank. AND now my icons just disappear. The app is still there (in the black space) but the icon is not there. I find it deplorable on the level of problems in product and software since Jobs died. If your programmers cannot program get rid of them. This is from a guy who wrote Mac books, ran a news service for thousands of Mac user groups, and was a columnist in a Mac magazine. I do not brag about Apple anymore. It is just another fking company that cares about profit over product. I am looking constantly for the next Jobs and product so I can jump ship. Even though I love my Mac :)

Feb 20, 2020 10:44 AM in response to Joseph_S.

Since the update I am unable to make phone calls, use my headphones when plugged into the jack, or watch videos with audio. My alarms also stop emitting audio after just a few seconds. When I open a video, the audio plays for a few seconds and then just stops while the video keeps streaming. Phone calls will not allow any audio at all, neither incoming or outgoing.

Feb 21, 2020 10:31 AM in response to joeyc410

It seems like the Apple Reps are just not listening. This is very annoying!


for me music sound is fine. However when watching video clips either on FB, Youtube or others the sound is there for about 40 seconds then goes away. If I minimize the video the sound returns. I maximize and 30 seconds it goes away again.


As already stated this is an update issue not a phone issue. My phone is only two months old. Reading google this has become a common issue. Apple needs to do research and provide a fix update. All suggestions so far from Apple do not work. Apple needs to listen to its customers.

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iOS 13 audio cuts out

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